Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,254 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,254 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

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“I paid extra for a Saturday delivery. The delivery people decided to delivery it on Monday, when no one was on site. They didn't leave a card, so no one knew they had attempted delivery, and until I contacted them on the following Thursday, I had received no communication from them whatsoever. The person I spoke to on the phone had to check multiple times to find out what had happened, and where my parcel was, and finally, I had to go to the collection point where it had been left, with my ID. The correct part did arrive, which is the reason why I've given them 2 stars rather than 1.”

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Posted 1 month ago

“Excellent! Very good product Very quick delivery! Thankyou”

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Posted 1 month ago

“These caps were bought to replace old cracked ones. These look good and make the radiators look so much better.”

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Posted 1 month ago

“Quick and easy no fuss and professional service . Will use again as needed.”

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Posted 1 month ago

“Item arrived well within time expected. Delighted with speedy delivery. Y”

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Posted 1 month ago

“Lost the job because of a late delivery Worcester flue etc now put into stock”

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Posted 1 month ago

“5 star service, I will definitely buy again, also fast delivery, thanks”

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Posted 1 month ago

“Speedy delivery on speedfit end caps. Good price too!”

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Posted 1 month ago

“Excellent value fast delivery”

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Posted 1 month ago

“Very Competitive prices,quick delivery,very happy with the product and the service *****”

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Posted 1 month ago

“A perfect service at a good price, what more could anyone want. I will use again.”

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Posted 1 month ago

“Excellent speedy service. The part was exactly what I needed.”

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Posted 1 month ago

“Wrong item was sent to the one I ordered. E-mailed company twice and got no response so far.”

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Posted 1 month ago

“Part fitted and worked fine. Couldn’t find in shops.”

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Posted 1 month ago

“Great quality”

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Posted 1 month ago

“3 Stars... for the following reasons. An issue at purchase. No confirmation email to state that my order had been received but an email asking if I had forgotten something. I tried contacting Plumbing Supplies but got no answer at the time. This prompted alarms in me and my follow-up research resulted in me contacting my bank because the money had been allocated and so the transaction was being monitored. Two days later the product was delivered... unexpected but within the timeframe. Sadly the product was the wrong length of roll, 2m instead of 2.5m. I managed to contact Plumbing Supplies and collection of the 2m roll has taken place. At the time of writing this review I have paid for a product that I do not have so can't review the product. Would I use Plumbing Supplies again... Yes, because at least I now know that they are a legitimate company, they deliver on time and as for the wrong product... it's just one mistake that if corrected and I receive my order, then all is fine.”

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Posted 1 month ago

“Ordered online, took a little longer to arrive because of the bank holiday weekend but got exactly what I needed and was a very good price.”

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Posted 2 months ago

“First time using this company, impressed by the speedy delivery and good communication.”

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Posted 2 months ago

“First time user is pleased with the product and delivery Many Thanks”

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Posted 2 months ago

“Just the job, thanks”

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Posted 2 months ago

Plumbing Supplies Direct is rated 4.6 based on 5,254 reviews