Playdale Playgrounds Reviews

Name: Playdale Playgrounds
Address: Haverthwaite, Ulverston, Cumbria, LA12 8AE, ,, Cumbria
Rating: 4.65

4.7 Rating 178 Reviews

92 %

of reviewers recommend Playdale Playgrounds

Company Reviews

Metrics

Info

4.7

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Playdale Playgrounds :

Playdale Playgrounds Ltd is a family-run, international business that manufactures playground equipment. We pride ourselves on creating exciting, innovative and educational outdoor play equipment that makes children smile all over the world.

Our head office, manufacturing facilities and global distribution centre are situated on the edge of the Lake District in Cumbria, UK. We have a fantastic team of 110 people and have created over 23,000 play areas in 49 countries across the world.

Visit Website

Phone:

01539531561

Email:

info@playdale.co.uk

Location:

Haverthwaite, Ulverston, Cumbria, LA12 8AE, ,
Cumbria
LA12 8AE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There were numerous problems whilst ordering the new play equipment, already well documented, the installation was delayed and we were not kept particularly well informed. I have now had to ring you to find out where the final invoice is only to be told you should have had that from the project coordinator. I had actually worked that out for myself hence my call. I also have not received the independent final report and I am advised customer service will look into that! Not exactly exception customer care is it?”

Helpful Report

“The original quote was very competitive so we decided to go with Playdale over other companies. Over a matter of months, it became clear that this was a mistake. First, they had measured incorrectly, then the costs started to spiral above our original budget so they had to quote for cheaper equipment, then they realised they couldn't get lorries onto site because of the width of our gates (even though originally we were told this was no problem at all). As we got closer to installation the cost went up again, the price of tarmac had gone up, we needed portable toilets, we needed additional skips...What should have been a summer holiday installation ran well into September with piles of concrete and metal rubble left outside classroom doors and half the playground left fenced off because it was unsafe for the children. Every time we chased with Playdale what was happening we were told how much of a loss they were making on our project and they were doing the best they could. Four weeks after they finally completed, some of the bolts on one piece of equipment came out and the rope came loose. We telephoned Playdale to ask them to come out and put this right only to be sent a diagram so our caretaker could fix it. Since then four more bolts have come loose. Quite frankly I would not touch this company again with a barge pole!”

Helpful Report

“I have two I play units that have been out of action for some time, I asked playdale to attend and service the machines re covid lock down, I have spent a considerable amount of money on the proviso that they will be back to full working order. and they are still not working. very poor service.”

Helpful Report

Hi Mike We are extremely sorry to hear that you have had such an unsatisfactory experience with Playdale. We can ensure you this is not how we do business and after further investigation realised that the person you had originally dealt with left the business without passing on this information to the rest of the team to allow for the servicing of the units. I believe our Customer Care Team leader, Lisa has been in touch and has rectified this problem. We want to thank you for your feedback

“Ordered pats to be replace as a playground inspection, given order to replace parts on 8th Feb. Stated that there was a wait of 7-9 weeks. Told week of work to be done was week beginning 12th April. Rang on 14th person I needed not at work will contact me, No contact I rang again 16th only to be told that my work to be done date is 3rd may. 12 week wait for replacement parts NOT HAPPY”

Helpful Report

Hi Tom, we’re sorry to hear that your experience was not up standards and your order information not communicated effectively. We would like the opportunity to look into your issue further and will be in touch with you soon to resolve this.

Playdale Playgrounds is rated 4.7 based on 178 reviews