Playdale Playgrounds Reviews

Name: Playdale Playgrounds
Address: Haverthwaite, Ulverston, Cumbria, LA12 8AE, ,, Cumbria
Rating: 4.65

4.7 Rating 178 Reviews

92 %

of reviewers recommend Playdale Playgrounds

Company Reviews

Metrics

Info

4.7

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Playdale Playgrounds :

Playdale Playgrounds Ltd is a family-run, international business that manufactures playground equipment. We pride ourselves on creating exciting, innovative and educational outdoor play equipment that makes children smile all over the world.

Our head office, manufacturing facilities and global distribution centre are situated on the edge of the Lake District in Cumbria, UK. We have a fantastic team of 110 people and have created over 23,000 play areas in 49 countries across the world.

Visit Website

Phone:

01539531561

Email:

info@playdale.co.uk

Location:

Haverthwaite, Ulverston, Cumbria, LA12 8AE, ,
Cumbria
LA12 8AE

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Playdale Playgrounds 5 star review on 9th May 2025

Anthorn Community Association

Playdale Playgrounds 5 star review on 6th May 2025

Reed Parish Council

Playdale Playgrounds 5 star review on 14th April 2025

Weston Playing Fields

Playdale Playgrounds 5 star review on 2nd December 2024

Kilham Playing Fields Association

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Planned the site very well and good communication by sales representative. Good quality equipment installed well and efficiently. Would have given 5 stars but installation date was muddled and confused. However, we got there in the end.”

Helpful Report

Thank you for your feedback. We're glad to hear that you were satisfied with the planning and communication from our sales representative. We apologise for the mix-up regarding the installation date and appreciate your understanding as we worked through it. We're pleased that everything was resolved and that you're happy with the quality of the equipment!

“Good all round customer experience”

Helpful Report

Thank you for the review! We're pleased to hear that you had a good all-round customer experience. Your feedback motivates us to continue delivering excellent service.

“Great job upgrading previous equipment and installing a new set of play items to a really high standard. Worked very well with us and understood what we wanted to achieve.”

Helpful Report

Thank you for your review! We’re thrilled to hear you’re pleased with the upgrade and new play items. It’s great to know our team understood your vision and met your expectations. Thanks for choosing Playdale

“The pre-sales and design service we received from Playdale were excellent. The coordination of the installation work was not good, and we had several delays. However now that the installation is complete, we are very pleased with the end product and it has been really well received by the community. We will certainly contact Playdale again when we have the opportunity to further extend our Play equipment.”

Helpful Report

Thank you for your feedback! We’re delighted to hear you were pleased with our pre-sales and design service and that the final product is well-received by the community. We apologise for the delays in the installation process and appreciate your understanding.

“They identified the spares i needed from the information i provided”

Helpful Report

Thank you for your feedback Oldham Metropolitan B.C. We appreciate your positive comments.

“Quality equipment and good service, didnt give 5 stars as the installation date was changed 3 times but we are very happy with the new see -saw. We have several pieces of equipment from Playdale and we use them each year to inspect all our equipment. Would recommend their services”

Helpful Report

Thank you for your feedback for for recommending our services! We're glad to hear you're happy with the quality of our equipment and that you love the new seesaw.

“Playdale, very professional and very responsive. Communication was very good. Good service overall and final installation of play equipt to a high standard.”

Helpful Report

Thank you for your review! We’re thrilled to hear that you found our team professional and responsive and that you were pleased with our service. Thank you for choosing Playdale

“GOOD WORK LEAD TIME SLIGHTLY LONG”

Helpful Report

“Great service, great product, just couldn't get it to us for the date we wanted due to stock issues, but even so they communicated well and then delivered at a time to suit us.”

Helpful Report

Thank you for your fantastic review! We truly appreciate your kind words and are thrilled to hear that you found our service and product to be great. We apologize for the inconvenience caused by the stock issues that prevented us from delivering on the date you originally wanted. However, we are delighted that our communication throughout the process was effective, and we were able to work together to find a suitable alternative. Customer satisfaction is our priority, and we are glad we could accommodate your needs and deliver at a time that worked for you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your feedback and are committed to continuously improving our services. Thank you again for your support and understanding. We look forward to serving you again. Best regards, Team Playdale

“Chris and Tracey are always very good and easy to deal with. The two play areas were delayed mainly due to weather. General feedback on the contractors from each site, was they weren’t very productive and attitude could be better.”

Helpful Report

Hello, Thank you for taking the time to leave a review. I'm glad to hear that Chris and Tracey were easy to deal with and that you're happy with the play areas, despite the delay caused by the weather. I'm sorry to hear that the contractors didn't meet your expectations in terms of productivity and attitude. We will definitely take this feedback on board and work to improve our processes in the future. If you have any further feedback or suggestions, please don't hesitate to let me know. We strive to provide the best service possible and your feedback helps us to achieve that. Best regards,

“The recessed holes for the washers were drilled the wrong side of the timbers so we had to redrill them on site.”

Helpful Report

“we had missing bolts and plastic caps which would have held up the whole project fortunately we had the plastic caps in stock and were able to source the missing bolts locally.”

Helpful Report

“Ordered a balance beam from Playdale, really like the wood they use.”

Helpful Report

Thank you for your review.

“Excellent equipment and very good service.”

Helpful Report

Thank you for your review. We are so happy to hear that you have had excellent equipment and hope that it makes smiles for everyone at Burton Fleming Sports.

“Great quality equipment and very impressed by the installation team and the service manager and their flexibility and contact.”

Helpful Report

We are so pleased to hear that you were very impressed by the installation team, service manager and their flexibility and contact. Your kind words mean a lot to us and we'll make sure to continue to provide great quality equipment and excellent customer service.

“Playdale were good throughout the process and responded clearly and helpfully to our requirements. The play equipment is great, looks good in our play area and is sturdy, safety-conscious and as far as possible accessible. It's well designed for play value for younger children, which is what we wanted. We were well supported in the installation process, which was done on time. Some work had to be re-done/finished off but this was done without any fuss, although I've rated 4-star rather than 5-star as a result of the need to rework. The end result is a very nice addition to our play area. Thank you.”

Helpful Report

Hi Freethorpe Parish Council, thank you for the positive review. It means a lot to us and lets us know we’re on the right track :)

“The workers turned up on time, worked hard, were very helpful and courteous and did a really good job of the installation of our Inclusive Orbital despite them being delayed a whole day by the courier delivering the equipment a day late. They left the site clean and tidy but unfortunately left something else too. We had agreed that the spoil, packing, pallet and waste from the job could be left on site but did not really want the waste and rubbish from their previous job(s) left with it. That's lost you a star.”

Helpful Report

Hi Shenstone Parish Council, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations towards the end of your project. Your feedback will be shared with our team to help improve customer service in the future.

“the recent multi-play flat pack unit that our lads have been putting in this week at Longsight Park. They’ve spent a lot of time drilling extra holes in the workshop as things didn’t line up when they were assembling the units. There was a lot of head scratching and the lead, Gary, said it’s the hardest piece they’ve ever put in.”

Helpful Report

Hi Bolton Metropolitan Borough Council, thank you for taking the time to write this review. We apologies for any inconvenience this may have caused and wanted to let you know your feedback has been passed on to our Production Team.

“Delivery eventually came after lockdown.Delay due to council decision making process taking so long beforethe lockdown stated-not Playdale!Help given before useful.Would prefer one stop shop as I spoke to many people on the process and this was atad confusingat times. Otherwise, the new(Springer motorbike- chosen by kids and parents) and past equipment is very popular and used regularly. Any ideas roundabouts and other equipment suitable for a small space and people with physical disabilities?”

Helpful Report

“Very good customer service and communication over supply and delivery of our lockdown interrupted order”

Helpful Report

Playdale Playgrounds is rated 4.7 based on 178 reviews