Playdale Playgrounds Reviews

Name: Playdale Playgrounds
Address: Haverthwaite, Ulverston, Cumbria, LA12 8AE, ,, Cumbria
Rating: 4.65

4.7 Rating 178 Reviews

92 %

of reviewers recommend Playdale Playgrounds

Company Reviews

Metrics

Info

4.7

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Playdale Playgrounds :

Playdale Playgrounds Ltd is a family-run, international business that manufactures playground equipment. We pride ourselves on creating exciting, innovative and educational outdoor play equipment that makes children smile all over the world.

Our head office, manufacturing facilities and global distribution centre are situated on the edge of the Lake District in Cumbria, UK. We have a fantastic team of 110 people and have created over 23,000 play areas in 49 countries across the world.

Visit Website

Phone:

01539531561

Email:

info@playdale.co.uk

Location:

Haverthwaite, Ulverston, Cumbria, LA12 8AE, ,
Cumbria
LA12 8AE

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Anonymous

Anonymous // 01/01/2019

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“Just perfect for what we wanted,”

Helpful Report

Thank you so much for your kind words! We are thrilled to hear that our product/service was just perfect for what you were looking for.

“Great service, great product, just couldn't get it to us for the date we wanted due to stock issues, but even so they communicated well and then delivered at a time to suit us.”

Helpful Report

Thank you for your fantastic review! We truly appreciate your kind words and are thrilled to hear that you found our service and product to be great. We apologize for the inconvenience caused by the stock issues that prevented us from delivering on the date you originally wanted. However, we are delighted that our communication throughout the process was effective, and we were able to work together to find a suitable alternative. Customer satisfaction is our priority, and we are glad we could accommodate your needs and deliver at a time that worked for you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your feedback and are committed to continuously improving our services. Thank you again for your support and understanding. We look forward to serving you again. Best regards, Team Playdale

“Great customer service and support throughout the process from all involved, the office staff through to the installation engineers, and the end product has been very well received by children and their parents alike”

Helpful Report

“Chris and Tracey are always very good and easy to deal with. The two play areas were delayed mainly due to weather. General feedback on the contractors from each site, was they weren’t very productive and attitude could be better.”

Helpful Report

Hello, Thank you for taking the time to leave a review. I'm glad to hear that Chris and Tracey were easy to deal with and that you're happy with the play areas, despite the delay caused by the weather. I'm sorry to hear that the contractors didn't meet your expectations in terms of productivity and attitude. We will definitely take this feedback on board and work to improve our processes in the future. If you have any further feedback or suggestions, please don't hesitate to let me know. We strive to provide the best service possible and your feedback helps us to achieve that. Best regards,

“Always really helpful, quick to respond, great company to deal with.”

Helpful Report

“Fabulous equipment, installation on time and as planned.”

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“The full process of working with Playdale was a very supportive experience , without being pressured into decision making.Timescales proposed by the Playdale team were met and the end result of a refurbished play area has been very well received.”

Playdale Playgrounds 5 star review on 27th April 2023

Helpful Report

Thank you for your wonderful feedback! We greatly appreciate your kind words and are thrilled to hear that your experience working with Playdale was supportive and pressure-free. At Playdale, we believe in providing a supportive environment where our customers can make informed decisions at their own pace. It's fantastic to know that you felt comfortable throughout the process and were not pressured into making any decisions. We are delighted to hear that the end result of the refurbished play area has been very well received. Creating engaging and enjoyable play spaces is our passion, and it brings us immense joy to know that our efforts have made a positive impact. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We value your partnership and are here to support you. Thank you again for choosing Playdale and for taking the time to share your positive experience. We look forward to serving you in the future. Best regards, Team Playdale

“The recessed holes for the washers were drilled the wrong side of the timbers so we had to redrill them on site.”

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“The team are very efficient and professional, they provide an excellent service and are very helpful. We are extremely happy with our new playground equipment”

Helpful Report

“After the initial our contact we had a seamless service from the site inspection, to proposals, quotes and installation. Good communications and service throughout the process and after completion.”

Playdale Playgrounds 5 star review on 1st February 2023

Helpful Report

“I have been an employee at Playdale for over 16 years and I really enjoy my job. The team is really helpful & friendly to work with and the quality of our products are second to none. It's a great place to work.”

Helpful Report

“VERY PROFESSIONAL AND POLITE STAFF AND INSTALLERS AND VERY HELPFUL”

Helpful Report

“we had missing bolts and plastic caps which would have held up the whole project fortunately we had the plastic caps in stock and were able to source the missing bolts locally.”

Helpful Report

“I've worked at Playdale for many years, and it's a great place to work. The people are brilliant and the products are excellent quality. I'd recommend Playdale as a place to work.”

Helpful Report

“There were numerous problems whilst ordering the new play equipment, already well documented, the installation was delayed and we were not kept particularly well informed. I have now had to ring you to find out where the final invoice is only to be told you should have had that from the project coordinator. I had actually worked that out for myself hence my call. I also have not received the independent final report and I am advised customer service will look into that! Not exactly exception customer care is it?”

Helpful Report

“The original quote was very competitive so we decided to go with Playdale over other companies. Over a matter of months, it became clear that this was a mistake. First, they had measured incorrectly, then the costs started to spiral above our original budget so they had to quote for cheaper equipment, then they realised they couldn't get lorries onto site because of the width of our gates (even though originally we were told this was no problem at all). As we got closer to installation the cost went up again, the price of tarmac had gone up, we needed portable toilets, we needed additional skips...What should have been a summer holiday installation ran well into September with piles of concrete and metal rubble left outside classroom doors and half the playground left fenced off because it was unsafe for the children. Every time we chased with Playdale what was happening we were told how much of a loss they were making on our project and they were doing the best they could. Four weeks after they finally completed, some of the bolts on one piece of equipment came out and the rope came loose. We telephoned Playdale to ask them to come out and put this right only to be sent a diagram so our caretaker could fix it. Since then four more bolts have come loose. Quite frankly I would not touch this company again with a barge pole!”

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“Ordered a balance beam from Playdale, really like the wood they use.”

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Thank you for your review.

“Excellent equipment and very good service.”

Helpful Report

Thank you for your review. We are so happy to hear that you have had excellent equipment and hope that it makes smiles for everyone at Burton Fleming Sports.

“I have two I play units that have been out of action for some time, I asked playdale to attend and service the machines re covid lock down, I have spent a considerable amount of money on the proviso that they will be back to full working order. and they are still not working. very poor service.”

Helpful Report

Hi Mike We are extremely sorry to hear that you have had such an unsatisfactory experience with Playdale. We can ensure you this is not how we do business and after further investigation realised that the person you had originally dealt with left the business without passing on this information to the rest of the team to allow for the servicing of the units. I believe our Customer Care Team leader, Lisa has been in touch and has rectified this problem. We want to thank you for your feedback

“Although the staff have all been very friendly and professional. It has taken a very long time for the installation to take place, with it being called off for several reasons. This has caused a great deal of inconvenience for our staff and resulted in fencing being in our park for a matter of weeks which youths throwing it around in the evenings.”

Helpful Report

Thank you for your review and we’re sorry your experience hasn’t matched your expectations. In a very uncommon and unfortunate instance, our Installer had fallen ill which has been out of our control and sadly delayed the installation. This has also resulted in the Heras fencing being onsite longer and unattended than expected, but rectified by our Contracts Manager going out to the site to install the fencing and bring a stop to any vandalism. We are sorry to hear you had a frustrating experience and will ensure to put processes in place to avoid this in the future. Please feel free to reach out to us at info@playdale.co.uk for any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Playdale Playgrounds is rated 4.7 based on 178 reviews