Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,156 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some soffits for a project as the price was better than other websites, and it arrived in 2 working days which was better than expected. The website and checkout was not the easiest to use, however being able to use PayPal checkout was really helpful and would recommend.”

Helpful Report

Hi Peter, Thank you for the review we aim to please enjoy the products. BPOltd

“Great price prompt delivery”

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“Brilliant callum sorted me out great service cheaper than eurocell would most definitely use again if needed”

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“Top class service Special mention to Kathleen and James in customer service credit to your company.”

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“Ordered a 5m length of plastic sill cover online and picked up the next day. Sawed it in half and put it in my car. £35 for a single sill in Wickes but £20 for enough for two from here. Why go anywhere else?”

Helpful Report

“Very quick delivery, staff friendly and very helpful.”

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“Prompt, courteous service.”

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“Paid for £635 of soffit boards and accessories and arranged for delivery on the 6th Feb as I had to travel for my mum's funeral. Got home on the 28th Jan to see that the idoits had delivered while I was away. Emailed the supposed MD Anthony who had confirmed the delivery date with me on why it had been delivered early but no response. Avoid. It looks like they had a profile on Trustpilot which showed lots of negative reviews.”

Helpful Report

Hi David, Firstly we apologise that your order was delivered early, I can assure you everything at our end was done to ensure delivery was made to you on the 6th February. Having looked into this further I can tell you that the depot delivering to you, missed the email and notes on the order system stating when delivery would liked to be received by your request. Further to the Trust Pilot reviews we do not have a Trust Pilot page only this platform which you have left the review on. Thank you for your feedback and we hope you enjoy the product. Apologies once again for any inconvenience caused to you. BPO Ltd Team

“Great service.”

Helpful Report

Hi, Thank you for the review. Hope you enjoyed the experience. BPO Ltd

“top class company”

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Hi Jamie, Thank you for the review. Hope you enjoyed the experience. BPO Ltd

“Customer service and price was first class but the product was not in good condition, there was no protective film on it and several scuffs and marks.”

Helpful Report

Dear Steve, Thank you for taking the time to leave your review. Apologies you are not happy with the quality of the items you have. Looking into this you collected the items on your order yourself from the local collection depot and signed for them on collection which seems strange this was not highlighted at this point? However, please email customerservices@bpoltd.co.uk with the order number and the images of the damaged items and we will be happy to assist you with a replacement order ready to collect at your convenience. Apologies for the inconvenience caused. BPO Ltd Team.

“Very good prices and delivery time”

Helpful Report

Hi Alex, Thank you for the review. Great to hear that you enjoyed shopping with us. Regards, BPOltd

“Brilliant supplier was excellent. Good products good customer care by delivery. A small criticism is they do not let you know when they are delivering items. A phone call would be nice.”

Helpful Report

Hi Ralph, Thank you for the 5* review. The driver is instructed to call the drops before he sets off from depot, apologies for this not happening on this occasion. Thank you for your feedback. BPO ltd

“I ordered some roofing sheets . Paid for them . Waited 10 days for delivery date . They never turned up. No phone call . Waited 1 hour on phone to see what had happened . They couldn’t deliver for another week . So I asked for money back . Phoned week later , no money . Another week later no money . Phoned again and that took another week to get money back (3 weeks and 4 phone calls ) Disgusting .”

Helpful Report

Hi David, I can see this was logged as a complaint by yourself with our customer service team. You placed the order on 16/11/22, the goods were due to be delivered to you on 22/11/2022 as discussed. You called 23/11/2022 to say the delivery did no arrive. When we looked into this we was made aware by transport there was an issue with the delivery which was out of our control. We then informed you the order could be delivered 24/12/2022 however you opted for a refund in full as you wanted delivery on Friday as you were not available on the Thursday. It was explained to you that we only go to York every Tuesday and Thursday. You then requested the refund which was processed. We do make you aware even though refunds are done immediately on most occasions it could take a while to show on your side (7-10 working days). You persisted to call chasing this regardless of being previously informed and sent an email confirmation. I apologise you're not happy with our service, but I don't believe we could've acted any quicker in terms of refunding your money. Thanks for taking the time to provide your feedback Kind regards Anthony @ BPO Ltd

“There was a small delay in delivery time, which I was promptly informed of so it was not a problem. When the order arrived it was short a couple of items which were delivered the next day so the customer service is faultless. The price is excellent and the materials appear to be as expected.”

Helpful Report

Hi Maurice, Thank you for the great review. BPO LTD Team

“Can not fault this company customer service price and delivery has all been excellent would highly recommend.”

Helpful Report

“Great price as always a bit slower than usual and did have to collect from my local branch but no big deal .chat line very helpful and collection warehouse A1 .”

Helpful Report

Hi Duncan, Thank you for the great review, we are glad you enjoyed the service and products and hopefully we look forward to working with you again in the future. Regards, BPO Team

“won't order from this company again, from the start difficulty getting someone to answer the phone, then logging online to track orders was even more difficult, used online chat after 9 days of hearing nothing to be told order will be another week and another order will be followed up. lost order. oddly enough half of the delivery turned up that afternoon without any notification.”

Helpful Report

Hi Anonymous, Sorry to hear about the issues you've experienced with your order. So we can investigate the matter further & attempt to resolve, can you please email customerservices@bpoltd.co.uk with your order details. The team will acknowledge the complaint within 48 hours & advise how the matter is being escalated and resolved in a timely matter. Kind regards Team @ BPO

“Arrived a day late, but no problem, customer service was excellent, a lady called Kath was very helpful. Good product, and a good price.”

Helpful Report

Hi Anonymous, Thank you for the great review, we are glad you enjoyed the service and products and hopefully we look forward to working with you again in the future. I will pass your kind words onto Kathleen. Regards, BPO Team

“First class product and customer service. Definitely order more.”

Helpful Report

Hi Steve, Thank you for the great review, we are glad you enjoyed the service and products and hopefully we look forward to working with you again in the future. Regards, BPO Team

Building Plastics Online Ltd is rated 4.4 based on 2,156 reviews