PC Marine Group Limited Reviews

Name: PC Marine Group Limited
Address: 6 Kendon Business Park, Maritime Close,, Medway City Estate, Rochester, Kent
Rating: 4.79

4.8 Rating 1,418 Reviews

96 %

of reviewers recommend PC Marine Group Limited

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Phone:

01634295233

Email:

customerservices@piratescave.co.uk

Location:

6 Kendon Business Park, Maritime Close,,
Medway City Estate,
Rochester
Kent
ME2 4JF

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PC Marine Group Limited 4 star review on 11th November 2016

Verified Customer

PC Marine Group Limited 5 star review on 30th June 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been to the Pirates Cave chandlery several times as I refurbish a Freedom 35 at Swale Marina buying items to treat teak inside and out, antifoul the boat, polish the hull, etc. I also ordered some clothing on line and collected from the chandlery. I always received exemplary service and useful advice from all members of staff. I will continue to shop at Pirates Cave for more items including sea toilet and stove.”

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Posted 4 years ago

“Delivered quickly”

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Posted 4 days ago

Thank you for the great review! Kind regards, Sam

Posted 1 day ago

“I am still waiting for the remaining part of my order. Your order ref 77412 placed on the 19/04/2026 we have contacted you twice but still waiting. I also have a customer waiting for a small job to be completed. Not good.”

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Posted 1 week ago

Good morning Philip, Please accept our sincere apologies for the delay with your order. We had two units available for your order, which were dispatched 3 days after you placed your order. Unfortunately, the remaining two units were out of stock at the time. The outstanding items came back into stock on 21/05/2026, and we immediately dispatched them to you. According to DHL tracking, the parcel was successfully delivered on 22/05/2026. We completely understand the inconvenience and frustration this delay may have caused, especially with your customer waiting for the job to be completed. Once again, we sincerely apologize for the wait on your order and appreciate your patience and understanding.

Posted 1 day ago

“I've been trying to contact you ref order #78015 four times today to establish the status of my order, and when I can expect delivery, but so far I have yet to receive a response! Poor show Pirates Cave Chandlery !!!”

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Posted 1 week ago

Good morning Will, Please accept our sincere apologies for the delay on your order and for any frustration this may have caused. Your order was received on 11/05/2026 with an original lead time of 4 working days. Unfortunately, due to unexpected delays, the order took slightly longer than anticipated. We understand how important timely updates are. We can confirm that your order was dispatched on 18/05/2026 and successfully delivered on 19/05/2026. We have also checked our call history records and do not appear to have received any missed calls from your number, although we are sorry if you experienced difficulty getting through to us. We value your business and appreciate your patience and understanding. Please accept our apologies once again for the inconvenience of your order being delayed. Kind regards, Sam

Posted 1 day ago

“Was having a problem with dhl but after being contacted by pirate cove to resolve the issue I’m very happy and they went above and beyond to help me out’ would highly recommend Pirate Cove for all your needs’..☘️🤗”

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Posted 2 weeks ago

“Very good but advice of delivery time on ordering would be useful.”

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Posted 2 weeks ago

Good morning Peter, Thank you for the five star review, and I really appreciate your feedback. We've taken this onboard (no pun intended!) and will be putting systems in place to ensure this information is clearer. Thanks again, Sam

Posted 2 weeks ago

“Prompt delivery thank you.”

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Posted 2 weeks ago

Thank you for great review Kenneth, it's much appreciated. - Sam

Posted 2 weeks ago

“The service I rceived from the Pirates cave was exceptional. I have used them many times in the past and they are right up o date with the latest and best products to use for my boating requirements, thank you.”

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Posted 2 weeks ago

Good morning Ian, Thank you for your repeat custom, this is exactly what we aim to offer. I look forward to seeing you again soon :-) - Sam

Posted 2 weeks ago

“Great price and very quick delivery”

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Posted 2 weeks ago

Thank you for the five star review Philip! - Sam

Posted 2 weeks ago

“Eventally got what I ordered but it was more complicated than I thought. I ordered and item online and paid for it. That was on a Saturday so I expected the item would be picked and posted the following Monday. As it turned out it was not in stock. I had to ring them to find this out despite their delivery information on the website saying if out of stock they would keep me informed and offer me either a wait, an alternative or a refund. It turns out they had to get one of the items I ordered elsewhere. I can't understand why a company would take the order and payment for something they don't have or at least say Out of Stock on the website.”

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Posted 3 weeks ago

Hi Raymond, Thank you for your feedback. Unfortunately, due to a stock discrepancy over the weekend, one of the items showed as available online when it had actually sold out. As soon as this was identified, we quickly sourced the item from one of our suppliers to avoid cancelling your order and to make sure you still received what you needed. We completely understand your frustration regarding the lack of communication. We are currently reviewing this, along with our stock and notification systems to help prevent this happening again in future. Sam

Posted 3 weeks ago

“Hi, overall very good, the product was great as discribed, my only criticism is that I wasn't informed that the part was out of stock, which meant I had to email to find out if the order had been shipped.”

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Posted 3 weeks ago

Hi Gary, Thank you for your feedback, we’re really pleased to hear you were happy with the product itself. We do apologise for the lack of communication regarding the stock delay, have taken your feedback on board and will be making changes to ensure this doesn't happen again. Sam

Posted 3 weeks ago

“Good price, prompt delivery”

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Posted 3 weeks ago

Thank you for the great review Simon🙂

Posted 3 weeks ago

“Bought a Gill knife. Great product, fair price and quick delivery. Full marks!”

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Posted 3 weeks ago

Thanks for the kind words Jeremy, we hope to see you again soon!

Posted 3 weeks ago

“Bought marine flares”

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Posted 4 weeks ago

Thank you for your custom Bruce!

Posted 3 weeks ago

“Item arrived on time and in good order - also very helpful and knowledgeable staff when dealing with a follow up query on the telephone”

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Posted 1 month ago

Hi Tom. Thank you for the great feedback, this is exactly the service we strive to provide, so I am glad to hear you are happy. Kind regards, Sam

Posted 1 month ago

“Very quick dispatch and good price...no issues at all, many thanks”

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Posted 1 month ago

Thank you for the review Gareth, we hope to see you again soon!

Posted 1 month ago

“Jut what I wanted at a decen price”

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Posted 1 month ago

We're glad to hear Anthony, thank you for your custom!

Posted 1 month ago

“Great service! Jessica sorted my quite complicated order in no time when other chandleries didnt seem to want to help.”

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Posted 1 month ago

Hi Jon, Thank you for your kind words - we've passed your feedback onto Jessica! Kind regards, Sam

Posted 1 month ago

“Great service from team in store with my click and collect order”

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Posted 1 month ago

“Don’t bother if you want something quick ordered a week ago and it would seem they have not processed order other than taking the money . They have not replied to an email asking when I can expect delivery hopeless”

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Posted 1 month ago

“Won't respond to emails. Haven't answered phone. Order pulled through wrong address and can't seem to change anything. These means 100s of pounds worth of equipment going to wrong address and can't speak to anyone!”

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Posted 1 year ago

PC Marine Group Limited is rated 4.8 based on 1,418 reviews