PC Marine Group Limited Reviews

Name: PC Marine Group Limited
Address: 6 Kendon Business Park, Maritime Close,, Medway City Estate, Rochester, Kent
Rating: 4.79

4.8 Rating 1,431 Reviews

96 %

of reviewers recommend PC Marine Group Limited

Company Reviews

Product Reviews

Info

Visit Website

Phone:

01634295233

Email:

customerservices@piratescave.co.uk

Location:

6 Kendon Business Park, Maritime Close,,
Medway City Estate,
Rochester
Kent
ME2 4JF

Write Your review

Tell us how PC Marine Group Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PC Marine Group Limited 4 star review on 11th November 2016

Verified Customer

PC Marine Group Limited 5 star review on 30th June 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been to the Pirates Cave chandlery several times as I refurbish a Freedom 35 at Swale Marina buying items to treat teak inside and out, antifoul the boat, polish the hull, etc. I also ordered some clothing on line and collected from the chandlery. I always received exemplary service and useful advice from all members of staff. I will continue to shop at Pirates Cave for more items including sea toilet and stove.”

Helpful Report

Posted 4 years ago

“Good service, delivered on time.”

Helpful Report

Posted 21 hours ago

“Good selection and good speedy service”

Helpful Report

Posted 1 week ago

“Competitive price and quick delivery”

Helpful Report

Posted 1 week ago

“Easy order process and quick delivery. Our order arrived on time and was well packaged.”

Helpful Report

Posted 1 week ago

“We haven't done the oil change on our Gator just yet but the oil was very well received - Thank you All very best wishes, GH”

Helpful Report

Posted 1 week ago

“Great service and quick delivery of my items, thank you.”

Helpful Report

Posted 1 week ago

Hi Russell, Thanks for the kind words, we hope to see you again soon! - Sam

Posted 1 week ago

“A very helpful team and prompt delivery of items”

Helpful Report

Posted 1 week ago

Hi Andrew, Thanks for the kind words. I am glad the team could help and that your items were delivered promptly. Kind regards, Sam

Posted 1 week ago

“I ordered a flag fole - great quality & good value, easy to fit onto my boat! I highly recommend Pirates Cave for your boating needs !!”

Helpful Report

Posted 1 week ago

Hi Graham, Thanks for the kind words, I am glad your purchase met your expectations! Kind regards, Sam

Posted 1 week ago

“Nothing wrong with the goods ... Paid almost £8.00 for P&P on 48 hours delivery via DHL ... received the goods a week later Disappointed .... Think twice the next time......”

Helpful Report

Posted 1 week ago

Hi Ken, Thank you for taking the time to leave your review. We are sorry to hear that you were disappointed with the delivery of your order. Your order was placed on the 6th of June after 1pm and was dispatched on the 8th of June. Due to the location of your delivery address, the standard shipping charge applied for your life jacket and the courier service would have been a 48 hour service. We completely understand how frustrating the delayed delivery must have been and sincerely apologize for the inconvenience caused. Although we dispatched your order promptly, the parcel unfortunately experienced an unexpected delay during transit with DHL, meaning it took longer to reach you than either of us had anticipated. Thank you again for your feedback, and we hope you will consider giving us another opportunity in the future. Kind regards, Jess

Posted 1 week ago

“Standard of equipment good and service great”

Helpful Report

Posted 1 week ago

Hi AJ, Thanks for the great review! Many thanks, Sam

Posted 1 week ago

“bought a fusion amplifier which was sent out using Amazon which hasn't arrived despite various emails to say it was being delivered , I contacted your customer services who said they despatch another unit using another courier which also hasn't been delivered. Tried calling customers services several times but phone wasn't picked up . Terrible service will never use again.”

Helpful Report

Posted 2 weeks ago

Hi Mr Pickard, Thank you for taking the time to leave your feedback. Firstly, I would like to sincerely apologise for the experience you've had with the delivery of your order. We completely understand how frustrating the delays have been. Our phones were particularly busy on Friday, so I would also like to thank you for taking my call later in the day so we could discuss the situation. Unfortunately, we are still awaiting feedback from Amazon Shipping regarding your original parcel, despite our ongoing efforts to investigate what has happened. As we didn't want to keep you waiting any longer, we dispatched a replacement amplifier with APC, and I can confirm that it is currently on its way to you. We are very sorry for the inconvenience this has caused and appreciate your patience while we've worked to resolve the issue.

Posted 1 week ago

“Fast delivery thank you”

Helpful Report

Posted 2 weeks ago

Thanks for the kind words Alan! - Sam

Posted 1 week ago

“Contacted Pirates Cave over a month ago about some Selden parts for a furler. Seemed a simple job. First caller never called back, run again, 2nd caller also never came back to me for parts or prices. Had no issues with parts advertised on there online store, always on time and reasonable prices against other sellers. From my experience could do better when its specialist parts and communication with customers.”

Helpful Report

Posted 1 month ago

“Delivered quickly”

Helpful Report

Posted 1 month ago

Thank you for the great review! Kind regards, Sam

Posted 1 month ago

“I am still waiting for the remaining part of my order. Your order ref 77412 placed on the 19/04/2026 we have contacted you twice but still waiting. I also have a customer waiting for a small job to be completed. Not good.”

Helpful Report

Posted 1 month ago

Good morning Philip, Please accept our sincere apologies for the delay with your order. We had two units available for your order, which were dispatched 3 days after you placed your order. Unfortunately, the remaining two units were out of stock at the time. The outstanding items came back into stock on 21/05/2026, and we immediately dispatched them to you. According to DHL tracking, the parcel was successfully delivered on 22/05/2026. We completely understand the inconvenience and frustration this delay may have caused, especially with your customer waiting for the job to be completed. Once again, we sincerely apologize for the wait on your order and appreciate your patience and understanding.

Posted 1 month ago

“I've been trying to contact you ref order #78015 four times today to establish the status of my order, and when I can expect delivery, but so far I have yet to receive a response! Poor show Pirates Cave Chandlery !!!”

Helpful Report

Posted 1 month ago

Good morning Will, Please accept our sincere apologies for the delay on your order and for any frustration this may have caused. Your order was received on 11/05/2026 with an original lead time of 4 working days. Unfortunately, due to unexpected delays, the order took slightly longer than anticipated. We understand how important timely updates are. We can confirm that your order was dispatched on 18/05/2026 and successfully delivered on 19/05/2026. We have also checked our call history records and do not appear to have received any missed calls from your number, although we are sorry if you experienced difficulty getting through to us. We value your business and appreciate your patience and understanding. Please accept our apologies once again for the inconvenience of your order being delayed. Kind regards, Sam

Posted 1 month ago

“Was having a problem with dhl but after being contacted by pirate cove to resolve the issue I’m very happy and they went above and beyond to help me out’ would highly recommend Pirate Cove for all your needs’..☘️🤗”

Helpful Report

Posted 1 month ago

“Very good but advice of delivery time on ordering would be useful.”

Helpful Report

Posted 2 months ago

Good morning Peter, Thank you for the five star review, and I really appreciate your feedback. We've taken this onboard (no pun intended!) and will be putting systems in place to ensure this information is clearer. Thanks again, Sam

Posted 1 month ago

“Prompt delivery thank you.”

Helpful Report

Posted 2 months ago

Thank you for great review Kenneth, it's much appreciated. - Sam

Posted 1 month ago

“The service I rceived from the Pirates cave was exceptional. I have used them many times in the past and they are right up o date with the latest and best products to use for my boating requirements, thank you.”

Helpful Report

Posted 2 months ago

Good morning Ian, Thank you for your repeat custom, this is exactly what we aim to offer. I look forward to seeing you again soon :-) - Sam

Posted 1 month ago

PC Marine Group Limited is rated 4.8 based on 1,431 reviews