Pirates Cave Limited Reviews

Name: Pirates Cave Limited
Address: 6 Kendon Business Park, Maritime Close, ,, Rochester
Rating: 4.79

4.8 Rating 1,400 Reviews

96 %

of reviewers recommend Pirates Cave Limited

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Phone:

01634295233

Email:

customerservices@piratescave.co.uk

Location:

6 Kendon Business Park, Maritime Close, ,
Rochester
ME2 4JF

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Pirates Cave Limited 4 star review on 11th November 2016

Verified Customer

Pirates Cave Limited 5 star review on 30th June 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simply message them tony*jack*son*3330*@gmail*.com* to get your money Back.”

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Posted 3 months ago

“Won't respond to emails. Haven't answered phone. Order pulled through wrong address and can't seem to change anything. These means 100s of pounds worth of equipment going to wrong address and can't speak to anyone!”

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Posted 6 months ago

“Thank you to the Pirates Cave team , l have fitted the dip stick that you sourced for my vessel, your customer service is second to none,”

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Posted 9 months ago

“Pirates Cave Chandlery please reply to my three emails about only half my order being delivered on 8th May after my order place on 22nd April. After almost a month I still do not have all the items I paid for. Order ref: ORD58094 My experience of Pirates Cave Chandlery so far… I placed an order for four lifejacket maintenance items on 22nd April. A (partially) delivery, 16 days later, was made on 8th May. The courier did not ring the bell (both my wife and I were in), left the delivery bag on my doorstep and recorded it was signed for by a name I do not recognise. When I picked-up the delivery bag I noticed there was a hole in it so, being worried about the damage, I took a photo of it before I opened it. On opening it I found only 2 of the 4 items present. I immediately emailed Pirates Cave Chandlery to state only a partial delivery had been made along with photographs of the hole in the delivery bag and the items delivered. I have since sent two further emails chasing for an update on 14th May and 16th May and still heard absolutely nothing. Pirates Cave Chandlery, please contact me to confirm how you will complete your contractual obligations as per our order agreement. Regards, Matt”

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Posted 1 year ago

“Hi I ordered item that said delivery 2-3 days and advertised as in stock waiting to delivery day to till me it would be June. Wouldn't buy anything from here again. Guy on phone still telling me it says 3-5day delivery even know I'm looking on website at same time just got told lies avoid”

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Posted 1 year ago

“I ordered anodes 9 days ago, nothing special a Volvo Saildrive. No idea when they will arrive. I'm currently in my account, I can't see a tracking service. Today, my boat's now on the hard and it's costing. Is this the service that is a receiving a 4.9 rating!!? They should indicate a delivery time, so we can plan maintenance. I was expecting the fast delivery, indicated on the website. Just in case I allowed for 9 days. I've just email requested some indication of delivery, let's see what happens. Disappointing!”

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Posted 2 years ago

Hi Colin, I'm sorry that your order hasn't arrived in good time. This was caused by a change in part number causing an issue with our dispatch. Your order was dispatched to you today for delivery tomorrow, and you will have now received a tracking number with a one hour timeslot. Please accept our apologies for this delay, we have reviewed our system to ensure this doesn't happen again. Kind regards, David - Store Manager

Posted 2 years ago

“Not received my order”

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Posted 2 years ago

Hi Nick, We're sorry to hear about your order not arriving on time. Upon further investigation, I can see that unfortunately, our supplier let us down with this one. We were incorrectly informed that your shoes were in stock, but later found out they were not. We have since contacted you with alternative options and an expected delivery date of your original order. Please do not hesitate to get in touch with any further questions. Kind regards, Nathan

Posted 2 years ago

“Poor so far. I placed my order for what was advertised as being in stock on the 17th August 2022. It’s now 2nd September and I’m still waiting for delivery. Zero communication.”

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Posted 2 years ago

Hi Rob, Firstly, I would like to apologise for the lack of communication here. We have tried to contact you, and have since sent out the outstanding parts of this order, which you should receive today. If there's anything else we can help with, please give us a call on 01634 295 233. Kind regards, Nathan

Posted 2 years ago

“mmmmmmmmmmmmm”

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Posted 2 years ago

Hi Anonymous, Could you please clarify your reasons for this review? From the details of this order, it was placed on the 25th and delivered on the 26th of last month. Please feel free to contact us if you wish to discuss this, to help improve our service. Alternatively, have any assistance regarding your order. Many thanks.

Posted 2 years ago

“Have not received it ........”

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Posted 3 years ago

Good afternoon Claire, Apologies you have not received your order. Unfortunately, we were not made aware by our supplier of a delay in getting the order to you. This delay has now been resolved and we expect the order to be with you by the end of the week.

Posted 3 years ago

“I tried to order a lifejacket. No lifejacket, no communication!”

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Posted 3 years ago

“Ordered a Danbuoy light but it was not delivered. Called Pirate Cave twice and then had to email asking for a replacement. Still waiting.”

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Posted 3 years ago

Good afternoon Graham, There appears to have been some miscommunication here, which we can only apologise for. Once we learned of your missing parcel, we immediately ordered a replacement from our supplier to fulfil your order and confirmed this via email. This should have arrived with us last week, but unfortunately, our supplier has since informed us of a further delay. We have tried calling you today and have responded to your emails as soon as possible to ensure your order is resolved. Please accept our apologise for any inconvenience this may have caused and are working hard to resolve this in a swift and timely manner. ^Nathan - Manager

Posted 3 years ago

“Delivary was 4 plus days late leaving me to canceling my lift back into the harbour and purchasing the same item again from a different chandler to get it in time for launch . Delivary charge was refunded by you but the hassle and inconvience on me and the yard will mean i will never use pirates cave again and would not recommend to anyone in my marina either . Extremely poor performance on delivary .”

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Posted 3 years ago

We're truly sorry about this. Whilst we shipped your order within our timeframes, our delivery partner, DHL, caused delays as a result of a problem within their network - hence why we made a delivery charge refund to you. As can be seen from other reviews - our speed of delivery is usually something that people provide positive feedback for, so it's very disappointing to us that this has occurred with your order. Sometimes these things are just out of our control, but we do accept responsibility and can only apologise. As a small business, your feedback is of course the last thing we want to hear.

Posted 3 years ago

“Still waiting on my order which I placed on the 15/08/21 it is now 02/09/21”

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Posted 3 years ago

We are sorry to hear that your order had not arrived, and after your message we contacted you straight away to investigate the issue with our couriers and suppliers to resolve straight away. We resolved the situation the same day and the order has since arrived. We always do our very best with our customer service, we do apologise for any inconvenience this caused.

Posted 3 years ago

“You delivered a 230 Lite-Seago dingy when the order and Invoice stated 250 Lite-Seago dingy. After speaking to a member of your staff I then decided to keep the 230 lite-Seago as the lady I spoke too said she would credit me with £200, but I only received £80 credit. You had the price for the 230 lite-Seago at an incorrect price on your site BUT WHAT I CANNOT UNDERSTAND is why the lady didn't telephone me to explain what had happened and to at least apologise.”

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Posted 4 years ago

“I have been asked to review an item i have not received. So I have not had a notification that my order has been sent, despite having paid for it over a week ago. I did phone 2 days ago and was told that it was sent that very day, no email confirmation or tracking details have been received. So as far as service goes I have paid for something I have not received over a week later, very poor.”

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Posted 4 years ago

Good afternoon. I’m so very sorry for the delay on your order. There are no excuses but to say that we have been waiting on these shroud covers to come into stock - everything seems to be slower inbound at the moment. The order was shipped with DHL for next day delivery as confirmed when you called and your details provided for full tracking information. We do apologise for the delay incurred in your order - this is not usual practice for us.

Posted 4 years ago

“unsatisfactory, problem with web site and refund not carried out until I phoned the second time”

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Posted 4 years ago

“I have not actually ordered yet. I enquirer about the stock availability of a Gill rugby shirt size large in blue but I have not yet received any response from you. I would still like to know availability. Regards Tony Clayton”

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Posted 7 years ago

“Item arrived. Price blocked out so scraped off. Item was £5:00 more expensive using your internet service than if bought in shop.”

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Posted 7 years ago

“Failed to deliver as promised. Big apology but that didn't help. Had to cancel the order and buy elsewhere.”

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Posted 8 years ago

Pirates Cave Limited is rated 4.8 based on 1,400 reviews