Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pirates Cave Limited Reviews

4.8 Rating 1,395 Reviews

97 %

of reviewers recommend Pirates Cave Limited

Company Reviews

Product Reviews

Visit Website

Phone:

01634295233

Email:

customerservices@piratescave.co.uk

Location:

6 Kendon Business Park, Maritime Close, ,
Rochester
ME2 4JF

Write Your review

Tell us how Pirates Cave Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pirates Cave Limited 4 star review on 11th November 2016

Verified Customer

Pirates Cave Limited 5 star review on 30th June 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered anodes 9 days ago, nothing special a Volvo Saildrive. No idea when they will arrive. I'm currently in my account, I can't see a tracking service. Today, my boat's now on the hard and it's costing. Is this the service that is a receiving a 4.9 rating!!? They should indicate a delivery time, so we can plan maintenance. I was expecting the fast delivery, indicated on the website. Just in case I allowed for 9 days. I've just email requested some indication of delivery, let's see what happens. Disappointing!”

Posted 1 year ago

Hi Colin, I'm sorry that your order hasn't arrived in good time. This was caused by a change in part number causing an issue with our dispatch. Your order was dispatched to you today for delivery tomorrow, and you will have now received a tracking number with a one hour timeslot. Please accept our apologies for this delay, we have reviewed our system to ensure this doesn't happen again. Kind regards, David - Store Manager

Posted 1 year ago

“Not received my order”

Posted 1 year ago

Hi Nick, We're sorry to hear about your order not arriving on time. Upon further investigation, I can see that unfortunately, our supplier let us down with this one. We were incorrectly informed that your shoes were in stock, but later found out they were not. We have since contacted you with alternative options and an expected delivery date of your original order. Please do not hesitate to get in touch with any further questions. Kind regards, Nathan

Posted 1 year ago

“Poor so far. I placed my order for what was advertised as being in stock on the 17th August 2022. It’s now 2nd September and I’m still waiting for delivery. Zero communication.”

Posted 1 year ago

Hi Rob, Firstly, I would like to apologise for the lack of communication here. We have tried to contact you, and have since sent out the outstanding parts of this order, which you should receive today. If there's anything else we can help with, please give us a call on 01634 295 233. Kind regards, Nathan

Posted 1 year ago

“mmmmmmmmmmmmm”

Posted 1 year ago

Hi Anonymous, Could you please clarify your reasons for this review? From the details of this order, it was placed on the 25th and delivered on the 26th of last month. Please feel free to contact us if you wish to discuss this, to help improve our service. Alternatively, have any assistance regarding your order. Many thanks.

Posted 1 year ago

“Have not received it ........”

Posted 1 year ago

Good afternoon Claire, Apologies you have not received your order. Unfortunately, we were not made aware by our supplier of a delay in getting the order to you. This delay has now been resolved and we expect the order to be with you by the end of the week.

Posted 1 year ago

“I tried to order a lifejacket. No lifejacket, no communication!”

Posted 1 year ago

“Ordered a Danbuoy light but it was not delivered. Called Pirate Cave twice and then had to email asking for a replacement. Still waiting.”

Posted 2 years ago

Good afternoon Graham, There appears to have been some miscommunication here, which we can only apologise for. Once we learned of your missing parcel, we immediately ordered a replacement from our supplier to fulfil your order and confirmed this via email. This should have arrived with us last week, but unfortunately, our supplier has since informed us of a further delay. We have tried calling you today and have responded to your emails as soon as possible to ensure your order is resolved. Please accept our apologise for any inconvenience this may have caused and are working hard to resolve this in a swift and timely manner. ^Nathan - Manager

Posted 2 years ago

“Delivary was 4 plus days late leaving me to canceling my lift back into the harbour and purchasing the same item again from a different chandler to get it in time for launch . Delivary charge was refunded by you but the hassle and inconvience on me and the yard will mean i will never use pirates cave again and would not recommend to anyone in my marina either . Extremely poor performance on delivary .”

Posted 2 years ago

We're truly sorry about this. Whilst we shipped your order within our timeframes, our delivery partner, DHL, caused delays as a result of a problem within their network - hence why we made a delivery charge refund to you. As can be seen from other reviews - our speed of delivery is usually something that people provide positive feedback for, so it's very disappointing to us that this has occurred with your order. Sometimes these things are just out of our control, but we do accept responsibility and can only apologise. As a small business, your feedback is of course the last thing we want to hear.

Posted 2 years ago

“Still waiting on my order which I placed on the 15/08/21 it is now 02/09/21”

Posted 2 years ago

We are sorry to hear that your order had not arrived, and after your message we contacted you straight away to investigate the issue with our couriers and suppliers to resolve straight away. We resolved the situation the same day and the order has since arrived. We always do our very best with our customer service, we do apologise for any inconvenience this caused.

Posted 2 years ago

“You delivered a 230 Lite-Seago dingy when the order and Invoice stated 250 Lite-Seago dingy. After speaking to a member of your staff I then decided to keep the 230 lite-Seago as the lady I spoke too said she would credit me with £200, but I only received £80 credit. You had the price for the 230 lite-Seago at an incorrect price on your site BUT WHAT I CANNOT UNDERSTAND is why the lady didn't telephone me to explain what had happened and to at least apologise.”

Posted 2 years ago

“I have been asked to review an item i have not received. So I have not had a notification that my order has been sent, despite having paid for it over a week ago. I did phone 2 days ago and was told that it was sent that very day, no email confirmation or tracking details have been received. So as far as service goes I have paid for something I have not received over a week later, very poor.”

Posted 3 years ago

Good afternoon. I’m so very sorry for the delay on your order. There are no excuses but to say that we have been waiting on these shroud covers to come into stock - everything seems to be slower inbound at the moment. The order was shipped with DHL for next day delivery as confirmed when you called and your details provided for full tracking information. We do apologise for the delay incurred in your order - this is not usual practice for us.

Posted 3 years ago

“unsatisfactory, problem with web site and refund not carried out until I phoned the second time”

Posted 3 years ago

“I have not actually ordered yet. I enquirer about the stock availability of a Gill rugby shirt size large in blue but I have not yet received any response from you. I would still like to know availability. Regards Tony Clayton”

Posted 6 years ago

“Item arrived. Price blocked out so scraped off. Item was £5:00 more expensive using your internet service than if bought in shop.”

Posted 6 years ago

“Failed to deliver as promised. Big apology but that didn't help. Had to cancel the order and buy elsewhere.”

Posted 6 years ago

“They accepted my order and took my money. Phoned the next day to tell me that they had run out and the price had gone up £100. I suspect that a contract had been made and that I could have insisted that they supply the goods but I used a bigger company that I have been a customer of for some time and who were £10 more expensive so went to them. It is worth the extra to deal with a company that I can trust.”

Posted 8 years ago

Dear Mr Luscombe, We are terribly sorry for this error and any inconvenience caused. As you know, you placed your order online on a Saturday and upon realising the error you were contacted and refunded in full straight away on Monday morning. It is regrettable and unfortunate that we had a limited stock of these items at a special price, with the last of the stock being sold during the weekend, prior to your order being placed. As can be seen in our other reviews, this is not how we usually operate and we are truly sorry that this was your experience. Yours sincerely, Pirates Cave Chandlery

Posted 8 years ago

“I have missed doing work on the boat because have to stay in all day because you wanted a signature on the delivery. If you respected my wishes to leave by the back door then it should have been obvious that I wanted del;ivery without extra formality.”

Posted 8 years ago

Once again, please accept our apologies for this mix up. The delivery was attempted the day after you placed your order, but unfortunately the courier didn't leave the parcel without obtaining a signature. By way of apology and as a gesture of goodwill we have already refunded your postage cost.

Posted 8 years ago

Pirates Cave Limited is rated 4.8 based on 1,395 reviews