PC Marine Group Limited Reviews

Name: PC Marine Group Limited
Address: 6 Kendon Business Park, Maritime Close,, Medway City Estate, Rochester, Kent
Rating: 4.78

4.8 Rating 1,440 Reviews

96 %

of reviewers recommend PC Marine Group Limited

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Phone:

01634295233

Email:

customerservices@piratescave.co.uk

Location:

6 Kendon Business Park, Maritime Close,,
Medway City Estate,
Rochester
Kent
ME2 4JF

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PC Marine Group Limited 4 star review on 11th November 2016

Verified Customer

PC Marine Group Limited 5 star review on 30th June 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the item is perfect well priced and exactly as should be. The delivery was more than poor. I ordered before the 1pm cut off and didn't receive next working day delivery as advertised. I complained and had no response. To top it all off, the currier used dumped £2k of outboard on my front door step and got my car to sign for delivery. I am lucky a friend picked it up for me but am disgusted by the delivery service and would not order from here again!”

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Posted 3 days ago

“My parcel was out for delivery with Amazon - there was a photo of the delivery but it wasn't at my address and despite several messages no one has got back to me and I don't have my order.”

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Posted 2 weeks ago

Hi Jo, We're very sorry to hear that you've been disappointed with your experience. Having looked into your order, we can confirm that it was received late on 12/07/2026, dispatched the following day on 13/07/2026, and Amazon Shipping marked it as delivered on 14/07/2026. As soon as we received your email advising that you couldn't locate the parcel, we replied to request some additional information so that we could investigate this with Amazon Shipping. As we hadn't received a response, we also sent a follow-up email, as we're keen to resolve this for you. We're more than happy to help and will also give you a call to see if we can work through this together and get the matter resolved as quickly as possible. We look forward to speaking with you soon and getting this sorted. Kind regards, Jessica

Posted 2 weeks ago

“bought a fusion amplifier which was sent out using Amazon which hasn't arrived despite various emails to say it was being delivered , I contacted your customer services who said they despatch another unit using another courier which also hasn't been delivered. Tried calling customers services several times but phone wasn't picked up . Terrible service will never use again.”

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Posted 1 month ago

Hi Mr Pickard, Thank you for taking the time to leave your feedback. Firstly, I would like to sincerely apologise for the experience you've had with the delivery of your order. We completely understand how frustrating the delays have been. Our phones were particularly busy on Friday, so I would also like to thank you for taking my call later in the day so we could discuss the situation. Unfortunately, we are still awaiting feedback from Amazon Shipping regarding your original parcel, despite our ongoing efforts to investigate what has happened. As we didn't want to keep you waiting any longer, we dispatched a replacement amplifier with APC, and I can confirm that it is currently on its way to you. We are very sorry for the inconvenience this has caused and appreciate your patience while we've worked to resolve the issue.

Posted 1 month ago

“I am still waiting for the remaining part of my order. Your order ref 77412 placed on the 19/04/2026 we have contacted you twice but still waiting. I also have a customer waiting for a small job to be completed. Not good.”

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Posted 2 months ago

Good morning Philip, Please accept our sincere apologies for the delay with your order. We had two units available for your order, which were dispatched 3 days after you placed your order. Unfortunately, the remaining two units were out of stock at the time. The outstanding items came back into stock on 21/05/2026, and we immediately dispatched them to you. According to DHL tracking, the parcel was successfully delivered on 22/05/2026. We completely understand the inconvenience and frustration this delay may have caused, especially with your customer waiting for the job to be completed. Once again, we sincerely apologize for the wait on your order and appreciate your patience and understanding.

Posted 2 months ago

“I've been trying to contact you ref order #78015 four times today to establish the status of my order, and when I can expect delivery, but so far I have yet to receive a response! Poor show Pirates Cave Chandlery !!!”

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Posted 2 months ago

Good morning Will, Please accept our sincere apologies for the delay on your order and for any frustration this may have caused. Your order was received on 11/05/2026 with an original lead time of 4 working days. Unfortunately, due to unexpected delays, the order took slightly longer than anticipated. We understand how important timely updates are. We can confirm that your order was dispatched on 18/05/2026 and successfully delivered on 19/05/2026. We have also checked our call history records and do not appear to have received any missed calls from your number, although we are sorry if you experienced difficulty getting through to us. We value your business and appreciate your patience and understanding. Please accept our apologies once again for the inconvenience of your order being delayed. Kind regards, Sam

Posted 2 months ago

“Don’t bother if you want something quick ordered a week ago and it would seem they have not processed order other than taking the money . They have not replied to an email asking when I can expect delivery hopeless”

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Posted 4 months ago

“Won't respond to emails. Haven't answered phone. Order pulled through wrong address and can't seem to change anything. These means 100s of pounds worth of equipment going to wrong address and can't speak to anyone!”

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Posted 1 year ago

“Pirates Cave Chandlery please reply to my three emails about only half my order being delivered on 8th May after my order place on 22nd April. After almost a month I still do not have all the items I paid for. Order ref: ORD58094 My experience of Pirates Cave Chandlery so far… I placed an order for four lifejacket maintenance items on 22nd April. A (partially) delivery, 16 days later, was made on 8th May. The courier did not ring the bell (both my wife and I were in), left the delivery bag on my doorstep and recorded it was signed for by a name I do not recognise. When I picked-up the delivery bag I noticed there was a hole in it so, being worried about the damage, I took a photo of it before I opened it. On opening it I found only 2 of the 4 items present. I immediately emailed Pirates Cave Chandlery to state only a partial delivery had been made along with photographs of the hole in the delivery bag and the items delivered. I have since sent two further emails chasing for an update on 14th May and 16th May and still heard absolutely nothing. Pirates Cave Chandlery, please contact me to confirm how you will complete your contractual obligations as per our order agreement. Regards, Matt”

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Posted 2 years ago

“Hi I ordered item that said delivery 2-3 days and advertised as in stock waiting to delivery day to till me it would be June. Wouldn't buy anything from here again. Guy on phone still telling me it says 3-5day delivery even know I'm looking on website at same time just got told lies avoid”

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Posted 2 years ago

“I ordered anodes 9 days ago, nothing special a Volvo Saildrive. No idea when they will arrive. I'm currently in my account, I can't see a tracking service. Today, my boat's now on the hard and it's costing. Is this the service that is a receiving a 4.9 rating!!? They should indicate a delivery time, so we can plan maintenance. I was expecting the fast delivery, indicated on the website. Just in case I allowed for 9 days. I've just email requested some indication of delivery, let's see what happens. Disappointing!”

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Posted 3 years ago

Hi Colin, I'm sorry that your order hasn't arrived in good time. This was caused by a change in part number causing an issue with our dispatch. Your order was dispatched to you today for delivery tomorrow, and you will have now received a tracking number with a one hour timeslot. Please accept our apologies for this delay, we have reviewed our system to ensure this doesn't happen again. Kind regards, David - Store Manager

Posted 3 years ago

“Not received my order”

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Posted 3 years ago

Hi Nick, We're sorry to hear about your order not arriving on time. Upon further investigation, I can see that unfortunately, our supplier let us down with this one. We were incorrectly informed that your shoes were in stock, but later found out they were not. We have since contacted you with alternative options and an expected delivery date of your original order. Please do not hesitate to get in touch with any further questions. Kind regards, Nathan

Posted 3 years ago

“Poor so far. I placed my order for what was advertised as being in stock on the 17th August 2022. It’s now 2nd September and I’m still waiting for delivery. Zero communication.”

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Posted 3 years ago

Hi Rob, Firstly, I would like to apologise for the lack of communication here. We have tried to contact you, and have since sent out the outstanding parts of this order, which you should receive today. If there's anything else we can help with, please give us a call on 01634 295 233. Kind regards, Nathan

Posted 3 years ago

“mmmmmmmmmmmmm”

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Posted 3 years ago

Hi Anonymous, Could you please clarify your reasons for this review? From the details of this order, it was placed on the 25th and delivered on the 26th of last month. Please feel free to contact us if you wish to discuss this, to help improve our service. Alternatively, have any assistance regarding your order. Many thanks.

Posted 3 years ago

“Have not received it ........”

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Posted 4 years ago

Good afternoon Claire, Apologies you have not received your order. Unfortunately, we were not made aware by our supplier of a delay in getting the order to you. This delay has now been resolved and we expect the order to be with you by the end of the week.

Posted 4 years ago

“I tried to order a lifejacket. No lifejacket, no communication!”

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Posted 4 years ago

“Ordered a Danbuoy light but it was not delivered. Called Pirate Cave twice and then had to email asking for a replacement. Still waiting.”

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Posted 4 years ago

Good afternoon Graham, There appears to have been some miscommunication here, which we can only apologise for. Once we learned of your missing parcel, we immediately ordered a replacement from our supplier to fulfil your order and confirmed this via email. This should have arrived with us last week, but unfortunately, our supplier has since informed us of a further delay. We have tried calling you today and have responded to your emails as soon as possible to ensure your order is resolved. Please accept our apologise for any inconvenience this may have caused and are working hard to resolve this in a swift and timely manner. ^Nathan - Manager

Posted 4 years ago

“Delivary was 4 plus days late leaving me to canceling my lift back into the harbour and purchasing the same item again from a different chandler to get it in time for launch . Delivary charge was refunded by you but the hassle and inconvience on me and the yard will mean i will never use pirates cave again and would not recommend to anyone in my marina either . Extremely poor performance on delivary .”

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Posted 4 years ago

We're truly sorry about this. Whilst we shipped your order within our timeframes, our delivery partner, DHL, caused delays as a result of a problem within their network - hence why we made a delivery charge refund to you. As can be seen from other reviews - our speed of delivery is usually something that people provide positive feedback for, so it's very disappointing to us that this has occurred with your order. Sometimes these things are just out of our control, but we do accept responsibility and can only apologise. As a small business, your feedback is of course the last thing we want to hear.

Posted 4 years ago

“Still waiting on my order which I placed on the 15/08/21 it is now 02/09/21”

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Posted 4 years ago

We are sorry to hear that your order had not arrived, and after your message we contacted you straight away to investigate the issue with our couriers and suppliers to resolve straight away. We resolved the situation the same day and the order has since arrived. We always do our very best with our customer service, we do apologise for any inconvenience this caused.

Posted 4 years ago

“You delivered a 230 Lite-Seago dingy when the order and Invoice stated 250 Lite-Seago dingy. After speaking to a member of your staff I then decided to keep the 230 lite-Seago as the lady I spoke too said she would credit me with £200, but I only received £80 credit. You had the price for the 230 lite-Seago at an incorrect price on your site BUT WHAT I CANNOT UNDERSTAND is why the lady didn't telephone me to explain what had happened and to at least apologise.”

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Posted 5 years ago

“I have been asked to review an item i have not received. So I have not had a notification that my order has been sent, despite having paid for it over a week ago. I did phone 2 days ago and was told that it was sent that very day, no email confirmation or tracking details have been received. So as far as service goes I have paid for something I have not received over a week later, very poor.”

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Posted 5 years ago

Good afternoon. I’m so very sorry for the delay on your order. There are no excuses but to say that we have been waiting on these shroud covers to come into stock - everything seems to be slower inbound at the moment. The order was shipped with DHL for next day delivery as confirmed when you called and your details provided for full tracking information. We do apologise for the delay incurred in your order - this is not usual practice for us.

Posted 5 years ago

PC Marine Group Limited is rated 4.8 based on 1,440 reviews