PC Marine Group Limited Reviews

Name: PC Marine Group Limited
Address: 6 Kendon Business Park, Maritime Close,, Medway City Estate, Rochester, Kent
Rating: 4.78

4.8 Rating 1,445 Reviews

96 %

of reviewers recommend PC Marine Group Limited

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Phone:

01634295233

Email:

customerservices@piratescave.co.uk

Location:

6 Kendon Business Park, Maritime Close,,
Medway City Estate,
Rochester
Kent
ME2 4JF

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PC Marine Group Limited 4 star review on 11th November 2016

Verified Customer

PC Marine Group Limited 5 star review on 30th June 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve not yet received the package, so I’m confused as to why I am asked for a review.”

Helpful Report

Posted 4 weeks ago

Hi Adrian, Thank you for your feedback. We're sorry for the confusion caused by the review request. Your order had only just been dispatched when the review invitation was sent, so you should also have received a dispatch confirmation email around the same time. We hope your order arrives with you soon and that you'll be pleased with both the product and our service. If you have any questions about your delivery, please don't hesitate to get in touch – we're always happy to help Kind regards, Jessica

Posted 3 weeks ago

“Contacted Pirates Cave over a month ago about some Selden parts for a furler. Seemed a simple job. First caller never called back, run again, 2nd caller also never came back to me for parts or prices. Had no issues with parts advertised on there online store, always on time and reasonable prices against other sellers. From my experience could do better when its specialist parts and communication with customers.”

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Posted 2 months ago

“Eventally got what I ordered but it was more complicated than I thought. I ordered and item online and paid for it. That was on a Saturday so I expected the item would be picked and posted the following Monday. As it turned out it was not in stock. I had to ring them to find this out despite their delivery information on the website saying if out of stock they would keep me informed and offer me either a wait, an alternative or a refund. It turns out they had to get one of the items I ordered elsewhere. I can't understand why a company would take the order and payment for something they don't have or at least say Out of Stock on the website.”

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Posted 3 months ago

Hi Raymond, Thank you for your feedback. Unfortunately, due to a stock discrepancy over the weekend, one of the items showed as available online when it had actually sold out. As soon as this was identified, we quickly sourced the item from one of our suppliers to avoid cancelling your order and to make sure you still received what you needed. We completely understand your frustration regarding the lack of communication. We are currently reviewing this, along with our stock and notification systems to help prevent this happening again in future. Sam

Posted 3 months ago

“There was a bit of a discrepancy, and after buying on line , I drove from South Wales to Kent, where my boat is , only to find it was packed ready to be shipped to Wales, even after on the online service I stated I would collect , that would have been a 400 mile round trip for £30 tin of anti foul paint ,”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review the service you received on your order. Looking into your order we can see we had made a mistake and the paint was packed incorrectly. This was raised by our dispatch team before your order was due to leave us the same day. Once this had been rectified the order was marked as 'Ready To Collect In Store', as per your original request. The order did not get shipped out to your address in South Wales but instead was ready for collection in our Kent Store as you had requested online. We do keep a large stock of paints at our store and would have been more than happy to correct the problem to save any inconvenience, had the order being shipped.

Posted 3 years ago

“Having used PC before and was very pleased with service, slightly disappointed this time as I ordered a product shown as 'in stock' then days later received a mail stating they could not obtain the item from the supplier. An improvement suggestion is to have a 'live stock' database that reserves product once purchased. Refund process was acceptable.”

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Posted 4 years ago

“DHL do not do weekend deliveries so our Thursday order of 2 fenders did not reach us until Monday. Around here DPD provide a much better service”

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Posted 4 years ago

“shoes arrived quickly. unfortunately they did not fit and I returned them following the returns policy. It took a while to get my money refunded but the cost was refunded.”

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Posted 4 years ago

“The product and service were both good but your postal charges are a rip-off. £11.00+ to pop a little valve in an envelope is just not acceptable.”

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Posted 4 years ago

“Graig was very helpfull in finding my order that DHL had put in my rubbish bin. This is not the first time this has happened, I wouldn't touch DHL again. Makes me think twice when ordering from you.”

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Posted 4 years ago

“Excellent service speedy delivery”

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Posted 4 years ago

“Website really poor on mobile and the payments didn't go through for me on 2 attempts. Lucky for Pirates I really wanted the item and ordered on my laptop. Delivery and packaging all good. Items all good. Sort your website guys, I bet you are losing lots of business.”

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Posted 4 years ago

“Arrived - but ropes were wrong colour, emailed customer services but heard nothing back.”

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Posted 5 years ago

“As you will be aware, my order was supposed to be dispatched on Wednesday last week, 31 March, as was stated in an email you sent to me when the order was placed. It was not sent then and I had to call the shop on Saturday to enquire what had happened to my order. It was only then that arrangments where made with DHL your end to send it. One question for you to consider is what would have happened if I had not called on Saturday to chase this order up? How long would it have taken for you to have sent what appears to have been a forgotten order? Prof Christopher Dent LS16 7DL”

Helpful Report

Posted 5 years ago

“Quick delivery, fair price but I was told by Christine that both life jackets would be 2021 models with the metal buckle ( because you have such a high turnover of these ) whereas they are both the early model. As I needed to be using one of them I decided not to bother contacting you again to get them exchanged. Disappointing!”

Helpful Report

Posted 5 years ago

“Tiny adaptor arrived in a big box from DHL! Next time, slip into a little Jiffy bag, slap a stamp on it and bung it in the post! Instead of £5 delivery....£1.....and you saving the Planet! Simples!”

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Posted 5 years ago

“Sometimes I have been in for basic materials which you had sold out and had to go elsewhere, so often purchasing other items their too , you don’t seem to have a wide range of electronics and I also had to purchase new galley and shower taps elsewhere, so whilst you are convenient for my marina , I only intend to shop with you when I am sure to get what I want , also I recently purchased on line and you accepted my order and then phoned me to say you did not stock the item anymore .”

Helpful Report

Posted 5 years ago

“Delivery was prompt. Items were part of an offer but were slightly damaged which led me to believe they were seconds and should have been reduced anyway. Didn't affect their quality. Dented and damaged paint tins. Otherwise all good.”

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Posted 5 years ago

Hi John, thank you for the feedback. We can honestly say this isn't why they were discounted - we're certainly happy to rectify for you. It may have even happened in transit, but unsure. If the tins are sealed then as you say it wouldn't impact their quality. Thanks again for the feedback - much appreciated.

Posted 5 years ago

“Paid for 5nr adjustable units, instead had 3nr adjustable and 2nr fixed delivered. Not worth making a fuss over.”

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Posted 8 years ago

“On this occasion I cannot give a good review, as I received a message a week ago that the product was out of stock, I am waiting for your next response. If you can supply the paint at the price advertised then I will be happy to provide you with a good review, as you are my preferred supplier. David Long”

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Posted 8 years ago

“Quick supply, but £5 postage cost was exorbitant for two small packs of anchor markers.”

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Posted 9 years ago

PC Marine Group Limited is rated 4.8 based on 1,445 reviews