Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.83

4.8 Rating 6,702 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

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“Beautiful really enjoyed our purchases”

Helpful Report

Posted 2 years ago

“When I received my order it was left outside, with no attempt to contact me although I was in. Luckily I heard them drop it off. The two ice packs were still frozen, but the way they positioned in the bag did not seem to keep the meat frozen, and the smaller piece was defrosted, the larger cuts were half defrosted.”

Helpful Report

Posted 2 years ago

Hi Andrew, I am sorry to hear that the DPD driver did not attempt to deliver to you in person but I am grateful that you have let us know. I have shared feedback with the team regarding the items defrosting whilst on the way to you and the positioning of the ice packs. All Pipers Farm meat is safe to defrost and refreeze following our defrosting and refreezing guidelines. If any of your meat has thawed during transportation it is completely safe to pop straight into your freezer. We keep your order in a chilled environment during delivery up until 11pm. It is then out on the road in our clever thermal packaging that stops the temperature from rising above 8C during delivery, so you never have to worry about your food being in transit. Why is 8C important? According to the Food Standards Agency temperatures over 8C to 63C are classified as 'the Danger Zone'. Food that reaches over 8C can kickstart any bacterial growth, however the colder the temperature the slower bacteria will grow. Cold temperatures in chilling or freezing delay chemical reactions within foods and put any bacteria that may be present on pause. One of the additional joys of shopping with Pipers Farm is that we are so different to the industrialized, globalised supply chains you find in supermarkets. From the way we rear our animals, right through to how we age, cut and store our meat, every part of our process is very different and the risks associated with harmful bacteria are proportionally so. We have tested, trialed and controlled every step of our process for over 35 years to provide you with complete confidence in the food you eat. We do appreciate your custom and support, please do let s know if we can help you further Best Wishes Liz - Pipers Farm

Posted 2 years ago

“Brilliant wouldnt get my meat anywhere else.”

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Posted 2 years ago

“Knowing the animals are reared free range and killed with compassion were the reasons that I started to buy from Pipers. The meat is of first class quality . Delivery and packaging always prompt and efficient.”

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Posted 2 years ago

“excellent from ordering to delivery, packaging and product quality”

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Posted 2 years ago

“Food was delicious and very well packaged I will be ordering again soon”

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Posted 2 years ago

“The quality of the meat is amazing! the items are very well packed too”

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Posted 2 years ago

“All lovely, great quality products. Have been a customer for a while now and placed quite a few orders. My most recent one was the first time there was a bit of an issue but customer service was perfect and it was resolved easily and to my satisfaction.”

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Posted 2 years ago

“Our order spot on all present and correct and delivered on time by the courier. The quality of the meat was excellent. I particularly enjoyed the black pudding.”

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Posted 2 years ago

“Im delighted with my order!! Came the day it was due and well packaged. The ice packs were still frozen and everything is beautiful. So pleased!! Thank you!”

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Posted 2 years ago

“I have yet to have anything which I haven't enjoyed. Five-star service and produce.”

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Posted 2 years ago

Thank you so much for the 5 star rating, David! I'm so glad to hear you have been enjoying Pipers Farm. I'm proud that we've been able to provide a five-star service and produce that you have yet to find anything you haven't enjoyed. Thank you for the great review! All the best Liz - Pipers Farm

Posted 2 years ago

“Love the way this farm works!! The meat is amazing, packaging and delivery are great. Keep up the good work. Thank you!”

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Posted 2 years ago

“very satisfied”

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Posted 2 years ago

“I have used Pipers Farm for many years and the quality is consistently good. Delivery is fast. Packaging is excellent. And I follow the cooking instructions to the letter and they never fail. Pipers Farm is my first choice for quality.”

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Posted 2 years ago

“I've been looking for sausages that don't have UPFs and other nonsense in them. Found them here, and they're delicious!”

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Posted 2 years ago

“I have defrosted-(in the fridge) -a dover sole and a hake fillet - the sole stunk to high heaven and the hake ….if I get fish from the wet counter it doesn’t smell like those 2 items - I have hand caught scallops to come but I’m worried that I can’t eat them either”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you so much Ian for taking the time to tell us about your experience with us. We apologize for what you experienced and are sorry for the bad odour of the dover sole and hake. We appreciate the effort you made to buy fish from us and our sorry to hear this We want to make things better, please contact either myself or Nathan by email - hello@pipersfarm.com or telephone 01392 881380 and we will do our best to help Kind Regards Liz - Pipers Farm

Posted 2 years ago

“The quality of the meat is excellent. It tastes better than other ‘run of the mill’ shops’ meat. Delivery is very prompt and reliable with regular updates.”

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Posted 2 years ago

“Great produce, never lets you down on flavour whatever you choose”

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Posted 2 years ago

“From ordering to delivery, everything was very easy. The beef mince is incredibly good. I haven’t tried the braising steak yet, but I’m sure it will be amazing. Thank you to all at Pipers Farm, I will definitely be placing more orders 😊”

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Posted 2 years ago

“This is my eleventh order from Pipers Farm. Their meat is excellent supported by a great website, ordering and delivery system. The adhoc discounts and rewards are nice touch.”

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Posted 2 years ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,702 reviews