Physical Gold Reviews

Name: Physical Gold
Address: 63/66 Hatton Garden, London, London Borough of Camden
Rating: 4.85

4.9 Rating 1,042 Reviews

99 %

of reviewers recommend Physical Gold

Company Reviews

Metrics

Info

4.9

Based on 1,042 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Physical Gold:

Making physical gold and silver investment simple and accessible.

Visit Website

Phone:

020 7060 9992

Email:

info@physicalgold.com

Location:

63/66 Hatton Garden,
London
London Borough of Camden
EC1N 8LE

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Physical Gold 5 star review on 11th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Good gold prices”

Helpful Report

“The process for ordering and payment. In this particular instance, though the advert seemed to suggest that the product was in, in fact delivery was still awaited. There was no communication from the company as to the status of the order. I would suggest that if there is going to be a delay, a short update email, outside of the automated emails might allay any concern the purchaser may have about delivery timeframes. That being said, once I'd contacted Physical Gold, they responded within minutes.”

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“Following excellent ongoing help and advice from Dan and Jo, I have now completed a further gold investment, which has been added to my storage account. The process was very straightforward and the pricing was highly competitive. I would strongly recommend Physical Gold for any futute gold or silver purchases.”

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“They were extremely helpful and it was a very quick and simple buying process. I would highly recommend.”

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“Very professional effective service. Clear communication. No complaints.”

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“Very good. And very easy to order and trustworthy company. Recommend. And I am stick to this company for future gold purchase”

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“Surprisingly quick delivery. Well packaged and discrete. Great company to deal with from start to finish. Lots of valuable information on their site and from communication.”

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“Never invested in metals before the advice and help given by Jo was excellent. I will be purchasing again. Nick”

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“Ordering process was straightforward and handling of the order plus delivery was trouble free. Recommended!!”

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“I purchased 5 gram gold from physical gold website.I was expecting gold to come with sealed package as shown on website but it came on a sandwich bag.It was the only thing I didn't like.I wish I got it as shown on the website with the sealed package.Thank you”

Helpful Report

Sorry that you’re disappointed that your 5g bar isn’t laminated. The bar you bought was our ‘best value’ 5g gold bar https://www.physicalgold.com/buy-gold-bars/5-gram-gold-bars/best-value-5g-gold-bar The image on this product doesn’t show any laminated bars and is an example only, as the bar is any of our choosing, depending on stock levels. As the description explains, this is a great choice to obtain the lowest possible price for a 5g gold bar and you should pay a little extra for the Metalor 5g bar if the exact brand and packaging is important to you. Rest assured that we buyback laminated and unlaminated bars at the same price.

“I’ve known of the Physical Gold team for some time but this is my first purchase, the process was straightforward and the only problem I encountered was of my own making, my phone wasn’t bio-metric enabled and small daily amounts were only allowed by my bank.. Physical Gold held my price for as long as it took me to sort my payment restrictions out. I would recommend Physical Gold to anyone. The advice given re-coins over non coin purchases could prove to be valuable as capital gains are not due on coinage. 👍”

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“Great service and quick delivery. Will definitely use again.”

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“Easy to navigate website and purchase with ease. Prompt delivery and excellent customer service.”

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“Good prompt friendly service many thanks”

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“Fantastic Service and great prices with the option to store your assets securely. I would definitely recommend them and will use them again as part of a diversified portfolio.”

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“very helpful and an excellent service.”

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“Dan had been really helpful (know it’s a very busy period this time!) - I had multiple questions and requests. The delivery was fast as well. I’ll be purchasing from Physical Gold in the future for sure and won’t look for any other precious metals companies.”

Helpful Report

“As a novice I recently made my first purchase with Physical Gold. Nervous about buying metals I spoke with Dan who was happy to answer my basic questions. Very helpful and patient as was Jo when I spoke with her. Very happy with my purchases and, as a beginner, feel much more confident in adding to my portfolio in the near future. Jean. Yorkshire.”

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“Great price on the silver i purchased, quick response and dispatch. I will be returning .”

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“I have used Physical Gold twice now and had no issues at all. I appreciate the fact that they have a helpful you tube channel which will give valuable advice in a no nonsense way. The website is easy to navigate and it’s worth noting that their prices are very competitive. They also seem to have good availability of products in comparison to other companies. I will continue to use them as they are reliable”

Helpful Report

Physical Gold is rated 4.9 based on 1,042 reviews