Phairs Reviews

Name: Phairs
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, Enniskillen
Rating: 4.74

4.7 Rating 3,404 Reviews

94 %

of reviewers recommend Phairs

4.7

Based on 3,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Phairs:

PHAIR'S FOR YOU
We bring popular and trusted brands, right to your door.
Although Phairs.com has just launched in 2020, we know eCommerce. We have been selling online since 2009.

PHAIR'S FOR THE FUTURE
We are expanding rapidly into a large number of categories such as house and home, garden & outdoor and many more. We are excited and would be delighted to be able to help you with your purchase.

Visit Website

Phone:

03300945072

Email:

customerservice@phairs.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate
Enniskillen
BT74 4EB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give minus stars I would. Appalling customer service. Ordered three items two arrived damaged. Sent photographs and asked for a refund. Items returned and still waiting for refund 3 months later. Keep chasing but NO REFUND. Product is good - Phairs are dreadful nothing but excuses.”

Helpful Report

Posted 8 months ago

Hi there, We truly appreciate your feedback, and we're very sorry to hear about your experience with customer service. It’s unacceptable that you’ve endured such a lengthy wait for your refund, and we understand how frustrating this situation must be. Please know that we are looking into your case and will do our best to resolve this for you as quickly as possible. Your satisfaction is important to us, and we appreciate your patience as we work through this issue. Warm wishes, Hannah

Posted 8 months ago

“Ordered dog food on 16th May. Estimated delivery 21-23rd. This date came and went no delivery. Then Evri had my parcel for one full week before they decided to deliver it. I finally received my order 31st May. This was dumped on my doorstep when I wasn’t in. Very poor overall.”

Helpful Report

Posted 8 months ago

Hi Carol, Thank you for sharing your experience with us. We sincerely apologize for the delay in the delivery of your dog food and the inconvenience it caused. It’s disappointing to hear that your order was not handled as expected. Your feedback is vital, and we will work closely with our delivery partners to ensure improvements are made. We truly appreciate your patience during this process. Warm wishes, Hananh

Posted 8 months ago

“Absolutely awful customer service if something is wrong with your order! They sent me 2 fragile items together in an oversized box without being packaged properly and then thought offering a 10% refund for the smashed items was acceptable. They then wanted the goods returned at my expense and have still not issued a refund. Had to claim back through PayPal to get my refund sorted. AWFUL CUSTOMER SERVICE, AVOID!”

Helpful Report

Posted 1 year ago

“Sent item I didn't order. Still no refund, after a week of waiting. Dreadful service.”

Helpful Report

Posted 1 year ago

“I have still not received my order.”

Helpful Report

Posted 1 year ago

“Mole traps was missing parts and I emailed them and no response”

Helpful Report

Posted 1 year ago

“I only received 1 sachet of the dog food I ordered with no explanation or refund.”

Helpful Report

Posted 2 years ago

“Worst customerservice I have ever dealt with. Order was wrong missing items. Wrongly order by them in stock items on Web site. Gave details of items and they couldn't find themselves. Cannot contact them by telephone. My advice buy else where.”

Helpful Report

Posted 2 years ago

“They use EVRI so despite saying that I should get my item within 3 or 5 days I am still waiting over a week later. Would rather have the option to pay a little more and use a reputable delivery company that is reliable and efficient. Next time I will buy from a company that may charge a little bit more but at least will send it out when I want it.”

Helpful Report

Posted 2 years ago

“Absolutely terrible don't use this company. I will be on social media soon to advise of their lack of customer care”

Helpful Report

Posted 2 years ago

“Still await my order promised last week Tues to Thurs Now well late Only me expediting it with " customer service " after 2 days reply given " soon " What a calamity Trust I get my order soon ???????”

Helpful Report

Posted 2 years ago

“Items missing from delivery Extremely disappointed how Customer Service are handling this matter. Still no explanation or result after much dialogue. I will not use this company again or recommend”

Helpful Report

Posted 2 years ago

“Order arrived broken, very poor packaging.”

Helpful Report

Posted 2 years ago

“Very poor Customer service, numerous emails, several calls the order was delayed by 5 weeks and after that they still weren't able to full fill it never tried to offer an alternative just a very disappointing service. Will not be shopping with them again!”

Helpful Report

Posted 2 years ago

Hi Caroline Thank you for your feedback and sorry to hear about your experience I can see you requested to add extra items to your order which you were advised would delay the order being sent as we would have to wait on more stock, we did offer you multiple different options to resolve the order for you on a few occasions as we were aware you were unhappy with the waiting time on the goods to come in. We apologise if this did not meet your expectations. Kind Regards Phairs Team

Posted 2 years ago

“Hasn't arrived yet.. just been told to wait. Ordered over a week ago... :(”

Helpful Report

Posted 2 years ago

“2 weeks passed and I still haven’t received my parcel! Where is it???”

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Posted 2 years ago

“1 star I would give 0 stars if there was an option. very bad service, description doesn’t match as there was false advertising I revived a completely different item that was on the picture. Very bad will not recommend .tried contacting customer service for a refund and they can have their product back they are very rude and not cooperative very bad over all.it’s very Unacceptable and in very disappointed”

Helpful Report

Posted 2 years ago

Hello Eid Thank you for your feedback We note you have been advised that you have received the correct order, the title and description of the product is the same as what you have received as per the images you have sent us We apologise if you felt by confirming these details, this was rude or uncooperative, as we advised if you were unhappy with the product we were happy to accept back for a refund. Kind Regards Phairs Team

Posted 2 years ago

“Still have not received my compost,”

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Posted 2 years ago

“You still haven’t delivered the product to me and can only tell me that you’re investigating with Royal Mail! Seriously unimpressed!”

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Posted 2 years ago

“Unfortunately product was damaged and is on its way back to you with the packaging exactly as it was received.”

Helpful Report

Posted 2 years ago

Phairs is rated 4.7 based on 3,404 reviews