Phairs Reviews

Name: Phairs
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, Enniskillen
Rating: 4.74

4.7 Rating 3,404 Reviews

94 %

of reviewers recommend Phairs

4.7

Based on 3,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Phairs:

PHAIR'S FOR YOU
We bring popular and trusted brands, right to your door.
Although Phairs.com has just launched in 2020, we know eCommerce. We have been selling online since 2009.

PHAIR'S FOR THE FUTURE
We are expanding rapidly into a large number of categories such as house and home, garden & outdoor and many more. We are excited and would be delighted to be able to help you with your purchase.

Visit Website

Phone:

03300945072

Email:

customerservice@phairs.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate
Enniskillen
BT74 4EB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order but haven't received 😕”

Helpful Report

Posted 4 years ago

“For the 2nd time my order was short delivered. Dealing with customer service is proving challenging”

Helpful Report

Posted 4 years ago

“Still waiting for my delivery 😒”

Helpful Report

Posted 4 years ago

“Rubbish. Said in stock. Wasn’t. Still took my money. Still haven’t received my order. I purchased it around 6 weeks ago.”

Helpful Report

Posted 4 years ago

Hello Aaron Thank you for review I note you were made aware directly after purchasing that your order was pending stock and on all occasions you had made us aware you were happy to wait for stock to be replenished as long as they were shipped before your deadline your order was shipped on the 21st which you were made aware of Regards Phairs

Posted 4 years ago

“Unreliable company state 2-4 days for delivery of goods actually takes 10-12 days for delivery ,when they did arrive were damaged ,took aqnd sent photo,s of damage and spillage to sender but no reaction”

Helpful Report

Posted 4 years ago

“WRONG ITEM RECIVED , CUSTOMER SERVICE TELEPHONE LINE ALWAYS BUSY !!”

Helpful Report

Posted 4 years ago

“Not happy with the service...ordered a particular decking paint, the item they sent was a different versions, i could have purchased what they sent £10 cheaper! I ordered from them purposely for the paint i wanted but ended up being an expensive purchase...I did not have time to return so still have it”

Helpful Report

Posted 4 years ago

“Still haven’t received item”

Helpful Report

Posted 4 years ago

“Came damaged, emailed and haven't had a reply to this date. Very poor service, if there was a no star review they would have it.”

Helpful Report

Posted 4 years ago

“My item did not arrive, after me spending £4 on delivery.”

Helpful Report

Posted 4 years ago

“Wrong size bucket was sent, also set a delivery date Friday, didn’t send it out as stated so arrived following Tuesday. 2 out of 3 buckets leaked?????”

Helpful Report

Posted 4 years ago

“Unfortunately the item pictured on the website wasn't the item I received. I contacted Phairs and have now received a refund.”

Helpful Report

Posted 4 years ago

“I actually order decking rescue paint and was sent decking paint, not the rescue stuff!”

Helpful Report

Posted 4 years ago

“They sent me a different product to what was ordered and they done even sell the item I ordered!😟”

Helpful Report

Posted 4 years ago

Hello Thank you for your review As per our correspondence the item that was ordered has been recently updated by the manufacturer and the old label has been discontinued so you will not be able to find this any where Kind regards Phairs

Posted 4 years ago

“Not been received”

Helpful Report

Posted 4 years ago

“Very poor service”

Helpful Report

Posted 4 years ago

“Hi I ordered my items never received them contacted Phairs numerous times to be told no human person to speak with is available and no management member available how bizarre I was told I would get a refund still no refund no goods Please don’t buy from this company take your money and delivery nothing TERRIBLE AND THEN ASK YOU TO REVIEW HOW GOOD THEY ARE”

Helpful Report

Posted 4 years ago

Hello Thank you for your feedback We are sorry to hear you would not recommend us We can advise that you order as advised to you was misrouted by the courier through no fault of our own, on requesting that we send out a new order we stated that it would be much more efficient to wait on the original order which would be delivered within 48hrs rather than send a new order on 3-5 day delivery. As you were unhappy to wait you requested a refund, refunds can take up to 7 days to be processed by our accounts team so we do ask for you to allow this full time frame If we can be of any further help please let us know Kind regards Phairs

Posted 4 years ago

“Very long delivery time of 1 week”

Helpful Report

Posted 4 years ago

“Product sold, money taken, nothing delivered coming on to 2 weeks. After chasing a number of times I was told the product was out of stock. Still waiting for refund.”

Helpful Report

Posted 4 years ago

“I haven’t received my parcel and all my emails have been ignored. Still waiting for a refund”

Helpful Report

Posted 4 years ago

Hello Anna Sorry to hear this as we aim to reply to all of our customers within 24hrs If you can kindly send through this correspondence to our customer service team they will be able to resolve this for you Kind regards Phairs

Posted 4 years ago

Phairs is rated 4.7 based on 3,404 reviews