Phairs Reviews

Name: Phairs
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, Enniskillen
Rating: 4.74

4.7 Rating 3,404 Reviews

94 %

of reviewers recommend Phairs

4.7

Based on 3,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Phairs:

PHAIR'S FOR YOU
We bring popular and trusted brands, right to your door.
Although Phairs.com has just launched in 2020, we know eCommerce. We have been selling online since 2009.

PHAIR'S FOR THE FUTURE
We are expanding rapidly into a large number of categories such as house and home, garden & outdoor and many more. We are excited and would be delighted to be able to help you with your purchase.

Visit Website

Phone:

03300945072

Email:

customerservice@phairs.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate
Enniskillen
BT74 4EB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would never buy again from them,try to safe money and then had to pay more out as they delivered the wrong food ,and it took me ages to get it sorted and didn't even offer to Compensating me for the Inconvenience they caused me. Oh and I still haven't got my replacement puppy food after a month”

Helpful Report

Posted 4 years ago

Hello Susanne Sorry to hear that you wouldn't purchase from us again. I do note there had been quite a delay in replies to our emails which would explain why this has not yet been resolved We look forward to receiving your order back so we can issue you with a refund Kind regards Phairs

Posted 4 years ago

“Totally unbothered about customer service. Did not report back on item lost in delivery, and unapologetic for month-long wait trying to sort out a refund. Do not recommend using this company.”

Helpful Report

Posted 4 years ago

Hello thank you for your review On looking into this further I note that once you had contacted us to make us aware your order appeared to be stuck on the tracking we advised if this was not delivered within 48hrs we would be happy to replace this for you, We then refunded the order in full for you instead as you requested We are sorry if you feel that we did not follow up or handle this after the courier losing your items in the way you expected Kind regards Electrical World

Posted 4 years ago

“I ordered a bird bath Foot broken on delivery I sent photo Need replacement NOT happy”

Helpful Report

Posted 4 years ago

Hello Matthew Sorry to hear of your misfortune, we have looked in to this further and we are unable to find any emails or other correspondence from you? Our team also emailed you on the 12th April trying to resolve this matter but again we have had no response If you would like to get in touch with the customer service team directly they will happily resolve this issue for you Kind regards Phairs

Posted 4 years ago

“Ordered item not sent, substituted item smaller & of a lesser quality. Very disappointed & this was first order from here & will be last. Dreadful service, buy elsewhere to avoid being duped.”

Helpful Report

Posted 4 years ago

“the dog food was at the end of its sell by date. customer services response was poor. no help whatsoever”

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Posted 4 years ago

Hello Thank you for your feedback As we had already advised that the listing does state "*Please note, the Price of this product reflects the Best Before Date of the product." This is advised clearly along with all other product information on the listing So we do apologise if you felt this was unclear or unhelpful We would also like to advise this particular dog food is not past its sell by date rather the best before date is still safe to use and the is still new and sealed Kind regards Phairs

Posted 4 years ago

“Sent me out of date dog food then charged me postage to return it. Very unhappy and will never use this company again”

Helpful Report

Posted 4 years ago

“Won’t use again! I’ve used twice and both times I had to contact them about my delivery, took 11 days not worth the wait at all. Just an idea that maybe you should be honest and say delivery is long and not 2/4 days at all”

Helpful Report

Posted 4 years ago

“Still havent received my goods .... its been almost 2 weeks. Maybe ask for a review once the delivery actuly comes through....”

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Posted 4 years ago

“This is the second time ordering from here and I won’t be ever again. The delivery is shocking! It’s been 10 days and still not hear.”

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Posted 4 years ago

“Placed an order for dog food on the 3rd received the order on the 7th but the best before date was the 5th prior to me receiving the delivery. Just beware”

Helpful Report

Posted 4 years ago

Hello thanks for your review Sorry you feel need to warn other buyers by stating "beware" as the listing does very clearly state that "*Please note, the Price of this product reflects the Best Before Date of the product." The price on this product is extremely low as you will have noted on purchasing and as per the listing description this does state why we do hope this explains everything for you :) Kind regards Phairs

Posted 4 years ago

“Never got my order or a refund”

Helpful Report

Posted 4 years ago

“our order arrived on checking our items they were out of date the order was short as well we didn't get complete order and what we did get was useless as we cant use out of date food. When we tried to contact customer services by email phone there has been no reply . Please DO NOT BUY ANYTHING FROM THIS COMPANY if this is their standards and customer services they can keep them .”

Helpful Report

Posted 4 years ago

Hello Gerard Thank you for your review Sorry to see you felt you needed to post this as I can see from our correspondence via email we have been responding to all of your emails, I note you also state you did not receive your complete order, as per emails your order was for 7 bags of dog food not 12 which is what you had thought and we confirmed this with you We would also like to point out that the food you have purchased does clearly state on the listing "*Please note, the Price of this product reflects the Best Before Date of the product." we have confirmed with the supplier of the food this is more than safe and it is certainly not "out of date" as you have stated. We hope this explains the matter for you in full and please if you have any other queries don't hesitate to get in touch with our customer service team and they will be more than happy to help you again Kind regards Phairs

Posted 4 years ago

“I still didnt get my parcel.”

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Posted 5 years ago

“Never received the item”

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Posted 5 years ago

“Disappointed , two fans turned up without clips and out the 4 fans only 3 worked”

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Posted 5 years ago

“Sold me out of date items and tried to cover it up with a sticker. Won’t buy from you again.”

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Posted 5 years ago

“Poor,out of date dog food”

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Posted 5 years ago

“Absolutely awful service! Paid for 2 day delivery and it's been near a month and still never sent. The customer service is one of the worst I've dealt with. Do not order from!”

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Posted 5 years ago

“Still awaiting refund”

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Posted 5 years ago

“Positives: prompt service, well packaged Negatives: I ordered 6x 15kg bags , as January sale prices and I was trying to budget my money. However each bag had a 1 week expiration date on it. If I had been told this as the reason for sale price , I would not have ordered 6 x bags. I believe honesty is always the best policy with customers. Now I have 6 x 15kgs dog food out of date !”

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Posted 5 years ago

Phairs is rated 4.7 based on 3,404 reviews