Phairs Reviews

Name: Phairs
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, Enniskillen
Rating: 4.74

4.7 Rating 3,404 Reviews

94 %

of reviewers recommend Phairs

4.7

Based on 3,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Phairs:

PHAIR'S FOR YOU
We bring popular and trusted brands, right to your door.
Although Phairs.com has just launched in 2020, we know eCommerce. We have been selling online since 2009.

PHAIR'S FOR THE FUTURE
We are expanding rapidly into a large number of categories such as house and home, garden & outdoor and many more. We are excited and would be delighted to be able to help you with your purchase.

Visit Website

Phone:

03300945072

Email:

customerservice@phairs.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate
Enniskillen
BT74 4EB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I raised the order that was to be delivered in 2 to 4 days. 1 week later I contacted the company who explained that they were out of stock and asked if is like to cancel. I advised that I would cancel and order the item elsewhere due to the urgency to receive. Heard nothing back and it was not cancelled. Then 5 days later I receive the item. I have contacted the company again to explain. They advised it would be cancelled. Have heard nothing back. Very disappointed with the service.”

Helpful Report

Posted 2 years ago

Hello Thank you for your feedback When we advised that your order was pending stock and give you the option to cancel we did not receive a reply for 3 days and your order was then delivered within that time frame so it was not possible for us then to cancel the order when you had received it. Regards Phairs

Posted 2 years ago

“I ordered this item and was given a delivery date, I had an email informing me of the delivery date but I had no tracking details. I contacted this company after the delivery date, informing me that the item was not delivered, their excuse was "it has got lost", they will send another item out with a delivery date. and I had tracking information, this tracking information of HERMES, informed me they had received the item, but the delivery date passed, and I contacted them again and this time, they were out of stock, where did the items go, they supposedly sent twice they said the items were out of stock.”

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Posted 3 years ago

“I bought this pot on 22nd December and still hasn’t arrived and is 3rd January…”

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Posted 3 years ago

“0 I have not received the product, not sure why it would take more than 2 weeks to deliver a bag of salt”

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Posted 3 years ago

“My order was not delivered between the expected delivery days. Nobody has been in touch to to resolve the issue and I can’t get through on customer service. I am now trying to cancel my order and finding this a frustrating experience. I am not likely to be a future customer of Phairs. They are typical of so many businesses in that once they have your money they are not interested in any follow up service or responding to complaints.”

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Posted 3 years ago

“It’s now 19th December and still haven’t received package. Not happy”

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Posted 3 years ago

“Haven't received it”

Helpful Report

Posted 3 years ago

“After placing this order, I expected to receive a confirmation of my order and details of delivery. Instead it’s been over a week and still have NO information regarding my order - not even a confirmation or acknowledgment of my purchase. The website says delivery is within 3-5 days but this has not been received. I’ve bought electric blankets for Christmas and the cold winter nights. Would really appreciate if this can be confirmed for delivery and/or refunded.”

Helpful Report

Posted 3 years ago

“I still haven't received this item as I paid for delivery I'm not happy”

Helpful Report

Posted 3 years ago

“Disappointed that after over a week there is still no sign of our order”

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Posted 3 years ago

“Am unable to write a review as these have still not arrived - ended up ordering from another company and that order arrived within 4 days. So far very disappointed”

Helpful Report

Posted 3 years ago

“Ordered Goods from this company Goods arrived Damaged internal element broken Highlighted this company asked for proof Provide all photos and no correspondence Would not recommend this company when you have a complaint”

Helpful Report

Posted 3 years ago

“Do not buy anything from this company, they posted the wrong Item, and asked me to keep the rubbish product and get only 20% refund of my purchase. They don’t even wanna exchange the product that I’ve paid for. This website is a scam. Away to buy anything from here.”

Helpful Report

Posted 3 years ago

Hello Thank you for your review and we are very sorry to hear of your recent experience. We have looked into this for you and note this was a product mix up in the warehouse while packing, this was not an intentional order change. We can assure you our website is not a scam and we are a reliable and reputable seller. We have offered a few different options on what you would like to do to ensure this issue is fixed for you. Kind Regards Phairs Team

Posted 3 years ago

“Hermes/Evri said delivery delayed. No more comms. Contacted Phairs after 7 days. Usual we will contact you within 24 hours .. why so long but even then no contact. The sign of a good company is sorting out mistakes quickly. Phairs can’t cope with anything that doesn’t go according to plan.”

Helpful Report

Posted 3 years ago

“Parcel very late actually not arrived yet”

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Posted 3 years ago

“Absolutely appalling. Ordered dog kibble. Got email that my oarcel had been damaged beyond repairs. Contacted customet services and been told kibble is out of stock and they can send new one in 2 weeks. Well, my dog cant fo without food for 2 weeks. Shambles.”

Helpful Report

Posted 3 years ago

Hello Paulina Thank you for your review We are sorry to hear you order was damaged in transit and we understand it was the courier who emailed you this information, once we had been made aware we offered to refund you right away as we advised we did not have stock to replace Kind Regards Phairs

Posted 3 years ago

“2 of the three planters were damaged.going through dreadful returns and reimbursment process”

Helpful Report

Posted 3 years ago

“Product arrived damaged as it wasn’t packed well enough. The package had clearly ripped open in transit, as it was partially wrapped in DPD tape. All photographic evidence of the damage and inadequate packing was sent to Phairs. WARNING - Customer service is by EMAIL ONLY, they would not discuss anything over the phone. It has subsequently taken multiple emails to establish that they will not deliver a replacement item and collect the damaged one at the same time. They didn’t offer that information either, their responses to my questions were incredibly vague. The response to my request to replace and collect the damaged item was a standard 10 %off NO thank you Phairs, I don’t want a damaged item at any price. I am wasting today, grounded at home, as their collection service doesn’t give time frames or collect at the weekend. I have now ordered and received the same item, in tact, from another company who are considerably more customer focused. This was the first time using Phairs and definitely the last time! Refund - TBC”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback We are sorry to hear of your experience We would like to advise that all damaged deliveries must be reported via email along with images as per our policy, so we can have evidence to provide to the courier, also all collection details must be provided via email again to have in writing for the courier, this is not a reflection on the customer service team not being available over the phone as our phone lines are open to our customers but this will all have been explained when you had first contacted. Dpd is used for collection services and do not offer a collection time frame to any of their customers that use them I am afraid so I apologise this was an inconvenience to you, our policy states we must receive damaged or faulty goods back before we can replace or refund unless of course we do not require the goods back, in this case, we did hence why we could not offer you a replacement before collection. Before we offer any replacements to a customer sometimes it is in the benefit of both customer and company to offer a discount on any slightly damaged goods and again, in this case, it was appropriate, we do this to avoid any further inconvenience of returning the goods for the customer We hope this explains the matter to you Kind regards The Phairs Team

Posted 3 years ago

“This is the second time I’ve purchased utility blades from here and both times the dispenser was damaged and fell to bits soon as I opened the packaging 😡”

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Posted 3 years ago

“I ordered 2 bottles of weedkiller but only one arrived. I've contacted Phairs twice regarding the short delivery but get no response. I would not buy from them again.”

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Posted 3 years ago

Phairs is rated 4.7 based on 3,404 reviews