Phairs Reviews

Name: Phairs
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, Enniskillen
Rating: 4.74

4.7 Rating 3,404 Reviews

94 %

of reviewers recommend Phairs

4.7

Based on 3,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Phairs:

PHAIR'S FOR YOU
We bring popular and trusted brands, right to your door.
Although Phairs.com has just launched in 2020, we know eCommerce. We have been selling online since 2009.

PHAIR'S FOR THE FUTURE
We are expanding rapidly into a large number of categories such as house and home, garden & outdoor and many more. We are excited and would be delighted to be able to help you with your purchase.

Visit Website

Phone:

03300945072

Email:

customerservice@phairs.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate
Enniskillen
BT74 4EB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the best experience. My order was lost by their courier Evri, which I totally understand is beyond their control, but it really wasn't dealt with very well at all. Five days after despatch, it still hadn't arrived and the tracking hadn't updated so I contacted Phairs. I was told that it was still in the system and it should be with me soon. I tried in vain to contact Evri which was a total waste of time as it is an awful automated service. I then contacted Phairs again after seven days of no delivery only to be told that they had to wait for Evri to conduct an investigation before they could send a replacement or refund which would take another 5 days. Eventually, after several emails and ten days since the first item was despatched, they agreed to send a replacement, except they sent the order of cable in two lengths which is contradictory to their statement on their website.”

Helpful Report

Posted 7 months ago

Hi Sean, Thank you for your feedback. We're truly sorry to hear about the issues you faced with your order and the frustrating experience with our courier, Evri. We understand how disappointing it must be to deal with delays and inadequate tracking. While we appreciate your understanding that some aspects are beyond our control, we acknowledge that our communication could have been better during this time. Your input is invaluable, and we are actively working to improve our processes. Warm regards, Hannah

Posted 7 months ago

“My order took to long to arrive.”

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Posted 10 months ago

Hi Joanne, Thank you for taking the time to leave a review. We're truly sorry to hear that your order took longer than expected to arrive. We understand how disappointing delays can be, and we appreciate your patience. Your feedback is important to us, and we continuously strive to improve our service. Kind Regards, Hannh

Posted 10 months ago

“If you buy ant pet food check the date as they do send some which is out of date!!”

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Posted 1 year ago

“Great product. Looks good and the manufacturer's label came off fine, but somebody had stuck a handwritten label on which was a nightmare to remove.”

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Posted 2 years ago

“Hard to be honest as I'm still waiting on delivery, have no tracking too so thats something to work on. So this review is only going to get worse. Cheers Tony.”

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Posted 3 years ago

“Good product but took a long time to arrive”

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Posted 3 years ago

“One of the 2 lamps ordered arrived in pieces. Despite telling Phairs about it immediately, I'm still waiting to hear what they intend to do about it. Not impressed.”

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Posted 3 years ago

“Unfortunately I received completely the wrong items. These have now been collected but not before I received a rather bizarre offer of keeping the goods for a 10% discount even after I had explained they were of absolutely no use to me. Goods collected yesterday so I now have to wait to see if I get what I ordered or a refund. This means I don't know whether to order elsewhere or not which is very inconvenient. I'm afraid I will not be rushing back or putting you on my list of favourite sellers.”

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Posted 3 years ago

“Asking for a review 🤷‍♀️ Haven’t received my order 😡”

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Posted 3 years ago

“Everything is ok if items arrive in good condition. If it’s damaged, they’ll offer a 5% discount to keep it. Disgraceful and not my thing. I have ordered 2 of these, so nearly £200. One arrived damaged, they’ve sent me a replacement twice, still damaged. Refund requested, and this took few weeks to reach my account. Not a pleasant experience, between Aug-Oct ‘22, will not use them again.”

Helpful Report

Posted 3 years ago

“Got the order for dog food in good time but most of the canned dog food was damaged and 3 of the cans were unusable. Couldn't return as needed to use what I could for my dog, it might have been damaged in transit anyway but couldn't be bothered with hassle of returning and purchasing again.”

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Posted 3 years ago

“I was misinformed by customer service so placed my order on the info given. The wrong item arrived and I rang customer service to complain. I was offered a discount to keep the wrong item which I declined. The item has been returned and I have to wait 14 days for a refund because of their mistake. Hoping they refund my postage too as it was their error.”

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Posted 3 years ago

“Have not received order yet..”

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Posted 3 years ago

“Pot I received is nice but arrived scratched and a bit miss shaped”

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Posted 3 years ago

“delivery good ordering good one of the 4 bags of dog biscuits had been opened before packing and sellotaped back together, so for that reason I scored lower. If it had not been damaged I would have given 5 stars”

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Posted 3 years ago

“Box was left on door step before I even opened the front door .box was all open and damaged .but items was all there undamaged lucky”

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Posted 3 years ago

“Haven’t received the order yet still waiting. When I track the order it’s says it has been delayed.”

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Posted 3 years ago

“Our complete order has not been received, damaged in transit well if you use hermees I am not surprised. It's been a while the rest of order not arrived. I have emailed they are looking into it we have 1 of 4 of our items”

Helpful Report

Posted 3 years ago

Hi Thank you for your review You have received a full refund as you requested for the items that were damaged in transit Kind regards Phairs Team

Posted 3 years ago

“Order process ok supposed to be 2 day delivery after 5 Working days was still waiting for my order which was delivered very damaged still waiting to hear what Phairs intends to do about it overall experience no good”

Helpful Report

Posted 3 years ago

Hi Christine Thanks for your review As noted it was only the outer box and not the actual dog chews that were damaged which we have offered you a small discount for as a good will gesture. We have apologised for the late delivery and explained this was delayed with the courier and not ourselves when shipping If you wish to return the order we have also offered you a pre paid return label hope this explains matters for you Kind regards Phairs Team

Posted 3 years ago

“I had an item missing from my order. I contacted them and the responses were slow at best. Asked me to send photos, and claimed I was wrong. Took over a week until I had to point out to them that the weight of the parcel didn't tally when this could have been resolved early on if they had looked at the photo. Courier at fault but no compensation. Poor customer service using a pout hermes courier.”

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Posted 4 years ago

Phairs is rated 4.7 based on 3,404 reviews