Peter Best Insurance Services Reviews

Name: Peter Best Insurance Services
Address: 7 Station Lane, Hornchurch, Essex
Rating: 4.83

4.8 Rating 1,211 Reviews

98 %

of reviewers recommend Peter Best Insurance Services

Company Reviews

Metrics

4.8

Based on 1,211 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Peter Best Insurance Services 5 star review on 19th October 2025

Keith Clarke Keith Clarke

Peter Best Insurance Services 5 star review on 25th July 2025

Nigel Cocking Nigel Cocking

Peter Best Insurance Services 5 star review on 11th January 2025

Karen Taylor Karen Taylor

Peter Best Insurance Services 5 star review on 6th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am mostly happy with the service, but I am having extreme difficulty with accessing my account and documentation using the app. It sends me round in circles telling me I have a temporary password and not allowing me to set up a new one. Most frustrating, so I have to telephone if I have an issue. FaceTime”

Helpful Report

Posted 1 month ago

Hi Vivian, Thank you for your feedback and for sharing your experience with our app. We apologize for the difficulties you've encountered while trying to access your account. We understand how frustrating it can be and are actively working to resolve these issues to enhance your experience. If you need any assistance, feel free to reach out to our team anytime. Kind regards, Molly Peter Best Insurance Services

Posted 4 weeks ago

“Car insurance came up for renewal. Search on comparison sites to best deal. Peter Best lived up to their name with Best Price and Best Cover. Saved nearly £200 compared to my renewal price and got the same/better cover and lower excess.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the wonderful 5-star review! We’re thrilled to hear that you found the best price and cover with us. Saving nearly £200 while getting great coverage is fantastic! Your feedback is genuinely appreciated and motivates us to keep providing top-notch service. If you ever need anything, don’t hesitate to reach out! Kind Regards, Jess Peter Best.

Posted 1 month ago

“Very good service”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the great 4-star review! We're pleased to hear that you had a very good service experience with us. Your support means a lot, and we're always striving to improve and serve you better. If there's anything more we can do for you, please let us know! Kind Regards, Jess Peter Best.

Posted 1 month ago

“Firstly I am only leaving a review because they sent me an email asking for one. I have given them one star as they have still not got back to me about an enquiry about the level of cover actually provided (Possibly different between what is on the certificate Vs what was claimed when it was sold to me) The online chat thing was poor - it just copied some generic stuff from the website and rehashed it, not answering the question. It did then attempt to put me through to a person, but the site ended up failing. I sent an email but they haven't replied. Interestingly, the email they sent asking for a review - if you click on 1 star on the email, it takes you through to their customer service page, but if you click 5 stars it takes you to this page to leave a review. Take what you will from that...”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you've experienced regarding your inquiry about the level of cover. It's important to us that our customers have clear information and timely responses, and we're sorry to hear that we fell short in your case. Regarding the online chat, we recognize that it can be frustrating when responses don't address your specific questions, and we're actively working to improve that service. Your observation about the review email routing is also noted—thank you for bringing that to our attention. Please know that we take your concerns seriously and will ensure your message is escalated. If you have further questions, don’t hesitate to reach out to us via email or phone. Warm regards, Jess Team Peter Best Insurance Services

Posted 5 days ago

“Competition quote and easy process. Fairly strict forward fortunately I haven't made any claim so far to review and hopefully I would never had to do that”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the awesome 5-star review! We're delighted to hear that you found our quoting process straightforward and competitive. We completely understand your hopes of not needing to make a claim and appreciate your trust in us. Should you ever need assistance, we’re here for you! Kind regards, Jess, Peter Best.

Posted 1 month ago

“Good service”

Helpful Report

Posted 1 month ago

Hi Gary, Thank you for the fantastic 5-star review! We're thrilled to hear that you experienced good service. Your feedback is truly appreciated, and we're always here to assist you with anything you need! Kind regards, Jess, Peter Best.

Posted 1 month ago

“efficient and friendly.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the fantastic 5-star review! We're so glad to hear that you found our service efficient and friendly. Your feedback is greatly appreciated, and we’re always here to help! Kind regards, Molly Peter Best Insurance Services

Posted 1 month ago

“great service”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for the wonderful 5-star review! We're thrilled to hear that you had a great experience with our service. Your satisfaction means the world to us, and we’re always here to help whenever you need. Kind regards, Molly Peter Best Insurance Services

Posted 1 month ago

“Very good quote for my classic car and contacted me to clear up some details couldn't have been more helpful”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the excellent 5-star review! We’re delighted to hear that you received a great quote for your classic car and that our team was able to assist you with the details. Your satisfaction is our priority, and we’re always here to help! Kind regards, Molly Peter Best Insurance Services

Posted 1 month ago

“Google value, and quick to insure thank you.”

Helpful Report

Posted 1 month ago

Hi Stewart, Thank you for the superb 5-star review! We're thrilled to hear that you found our service valuable and quick. Your satisfaction is our priority, and we appreciate your kind words! Warm regards, Team Peter Best Insurance Services

Posted 1 month ago

“Efficient, Trouble free,”

Helpful Report

Posted 1 month ago

Hi Trevor, Thank you for the fantastic 5-star review! We're so pleased to hear that you found our service efficient and trouble-free. Your satisfaction is what drives us, and we're delighted you had a positive experience with us. Kind wishes, Molly Peter Best Insurance Services

Posted 1 month ago

“Firstly, PBIS is shown as giving cash back, the only reason I bought the policy. Secondly, proof that the bike was garaged was required, I submitted this 3 times before it was accepted; and then got another message asking for proof, which I ignored. On the positive side, when I phoned to discuss this after the second submission, the woman operative was very understanding and sorted the issue.”

Helpful Report

Posted 1 month ago

Hi Stephen, Thank you for your candid 3-star review! We appreciate your feedback about the cashback promise and the documentation process. We strive to make everything as straightforward as possible, and we’re glad to hear that our team member was understanding and helpful. Your experience helps us improve, and we’re committed to ensuring a smoother process in the future. Kind regards, Molly Peter Best Insurance Services

Posted 1 month ago

“We have several vehicles within our household, including classic vehicles. We started using them a year ago for a classic vehicle. Peter Best have provided the best value for money and service and we are in the process of transferring all of our policies to them. I highly recommend their service.”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've found great value and service with us for your classic vehicles. It’s wonderful to know you’re transferring all your policies to Peter Best—your trust means the world to us! We truly appreciate your recommendation and look forward to continuing to serve you. Kind regards, Molly Peter Best Insurance Services

Posted 1 month ago

“First time I am using Peter Best insurance. At last a company that actually check your stated garaged arrangements. So many companies ask is your garage secure, brick built and what other devices do you have, ground anchor etc. Here they check so you feel you actually get the discount, not just a tick box and rate stays the same. I love this attention to detail. Its to me a great personal service that you got before everything went online.....oops thats given my age away 🙄. A great quote to begin with so very pleased to be with them.”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you so much for your amazing 5-star review! We're delighted to hear that you appreciate our attention to detail and the personal service we strive to provide. It's wonderful to know you felt the benefits of our thorough approach to verifying garage arrangements. We’re glad to welcome you on board and look forward to serving you! Kind wishes, Molly Peter Best Insurance Services

Posted 1 month ago

“Good communication and great service”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced great communication and service. Your satisfaction is our priority, and your kind words encourage us to maintain our high standards! Kind wishes, Molly Peter Best Insurance Services

Posted 1 month ago

“A quick,easy, personal service; thank you.”

Helpful Report

Posted 1 month ago

Hi Heather, Thank you for your fantastic 5-star review! We're so glad to hear that you found our service quick, easy, and personal. Your words really motivate us to keep delivering the best experience possible! Kind wishes, Molly Peter Best Insurance Services

Posted 1 month ago

“Great communication”

Helpful Report

Posted 1 month ago

Hi Sirfiraz, Thank you for your excellent 5-star review! We truly appreciate your kind words about our communication. It’s fantastic to know that we could connect with you effectively. Your feedback inspires us to keep up the good work! Kind regards, Molly Peter Best Insurance Services

Posted 1 month ago

“I am very happy with the service.”

Helpful Report

Posted 1 month ago

Hi Trevor, Thank you for your great 4-star review! We’re delighted to hear that you are happy with our service. Your feedback is very important to us and inspires us to keep improving! Kind regards, Molly Peter Best Insurance Services

Posted 1 month ago

“Very easy to use and get the information you want excellent 👌”

Helpful Report

Posted 1 month ago

Hi John, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our service easy to use and informative. Your feedback means a lot to us and motivates us to continue providing an excellent experience! Kind regards, Molly Peter Best Insurance Services

Posted 1 month ago

“Very good service”

Helpful Report

Posted 1 month ago

Hi Henry, Thank you for your fantastic 5-star review! We're so glad to hear you experienced our very good service. Your kind words motivate us to keep delivering the best for our customers! Kind Regards, Molly Peter Best Insurance Services

Posted 1 month ago

Peter Best Insurance Services is rated 4.8 based on 1,211 reviews