Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

PetnPony Reviews

4.8 Rating 1,417 Reviews

95 %

of reviewers recommend PetnPony

Company Reviews

Product Reviews

4.8

Based on 1,417 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

Write Your review

Tell us how PetnPony made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetnPony 5 star review on 29th April 2024

Marrianne & Adrian Strong

PetnPony 5 star review on 6th March 2024

PetnPony 5 star review on 14th February 2024

Peter PETER NEIL NUGENT

PetnPony 5 star review on 30th July 2023

PetnPony 5 star review on 13th April 2023

PAULINE JEFFREY

PetnPony 5 star review on 6th April 2023

PetnPony 5 star review on 6th April 2023

18

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful staff and first class service. Very impressed with Pet n Pony, especially given the extraordinary circumstances. Would recommend them without reservation.”

Helpful Report

Posted 3 years ago

Thank you, Eileen! We appreciate such a lovely review.

Posted 3 years ago

“Item arrived when they said it would and was what we ordered. Can't ask formore. Thank you”

Posted 6 hours ago

“Thank you Petnpony for your excellent service A pleasure to order from you I will certainly do so again 😊”

Posted 6 hours ago

“Great service, fast dispatch, would use again”

Posted 10 hours ago

“Quick delivery. Good price”

Posted 1 day ago

“Ordered on the Thursday morning here by Friday afternoon fast and efficient”

Posted 5 days ago

“excellent service ..prompt delivery .. couldn't ask for better would recommend to everyone”

Posted 6 days ago

“I have used PetnPony for quite some time now. The are efficient and I get my deliveries nice and quick. I cannot fault them.”

Posted 6 days ago

“excellent service and value.order arrived earler than expected”

Posted 1 week ago

“Service and delivery up with the best”

Posted 1 week ago

“Great value and swift delivery of specialist food for our 15 year old dog Pippa”

PetnPony 5 star review on 29th April 2024

Posted 1 week ago

“Easy to order. Delivered on time. Checked my e mail address was correct Happy to use again”

Posted 1 week ago

“Wonderful boots, great communication and super speedy delivery… couldn’t be happier!”

Posted 1 week ago

“Arrived quickly and at a convenient time”

Posted 1 week ago

“Highly recomment PetnPony! Exceptionally quick delivery and great value for the product compared to other sites. Thank you PetnPony, will be using you again!”

Posted 1 week ago

“Really pleased with the service from PetnPony, we order some special food for our cat Treacle which was recommended by our vet. Unfortunately we mistaken ordered the wrong one but on receiving it and finding our mistake Lucy at PetnPony was most helpful. She advised us to return the food and although the cat food we required did not appear on their website she was able to source it for us. We are now in receipt of the correct food and I can't recommended PetnPony highly enough. Will certainly be ordering from them again.”

Posted 1 week ago

“Quick delivery, good prices”

Posted 1 week ago

“I was really happy with my purchase of the Chore Boot from The Muck Boot Company, £14 cheaper than Amazon and the delivery to rival it, would definitely use them again. Boots are fab, I always buy this brand and these haven't let me down either.”

Posted 1 week ago

“Easy online purchase and super quick delivery.”

Posted 1 week ago

“Great service and quick delivery.”

Posted 2 weeks ago

“Good service when I returned my Muck boots that were too large and exchanged for smaller pair”

Posted 2 weeks ago

«
1
2
3
4
5
»

PetnPony is rated 4.8 based on 1,417 reviews