In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

82 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick and efficient however the bottle looked much cheaper than expected and I was a little embarrassed to. Give it as a gift.”

Helpful Report

Posted 3 years ago

Hi Elaine, We are sorry to hear about this. These products are some of our most popular gifts which we receive great reviews on. Can I ask if there is anything in particular you are unhappy with as we are always looking to improve our customer experience. Kind regards, Lucy.

Posted 3 years ago

“Haven’t received it yet”

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Posted 3 years ago

Hi John, We are sorry to hear about this. We have looked into this for you and can see that your order was dispatched on 07/09/2020 and so should be with you soon. Due to the popularity of our face masks, we have had to up the lead time to 7-10 working days unfortunately. Please accept our apologies for any inconvenience caused and thank you for your patience with us. Kind regards, Lucy.

Posted 3 years ago

“Really pleased with the item really good quality thank you”

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Posted 3 years ago

“Thank you for what you have done for me and it is what i wanted.”

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Posted 3 years ago

“I previously gave this a 1* review, as the product had not arrived. I'm now re-submitting a review as the order materialised at last. I ordered a Forest personalised mask, and it looks exactly as it was pictured on the website. It's a simple face covering: no fancy edges or intricate curves, but a bit of fun. It would be helpful if the company advised the length of lead-time, as it was longer than expected.”

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Posted 3 years ago

Hi, We are sorry to hear about this. However, I can see that your order has been dispatched today and so should be with you soon. These products have been so popular lately which has lead us to increase the lead times on face masks to 7-10 working days now. Please accept our apologies for any delays with your order. and thank you for your patience with us. Kind regards, Lucy.

Posted 3 years ago

“The product ordered was a personalised hip flask. My niece Cerian was delighted with it! Jack Army!”

Helpful Report

Posted 3 years ago

“I have not received my mask yet?”

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Posted 3 years ago

Hi Thomas, We are sorry to hear about this. These items can take up to 10 working days to be produced, and your order has currently been with us for 6 working days. We have been in touch with our production team who have informed me that your order should be dispatched this week. Thank you for your patience with us, Lucy.

Posted 3 years ago

“I am still waiting for my mask after ten days”

Helpful Report

Posted 3 years ago

Hi Brian, We are sorry to hear about this. These items can take up to 10 working days to be produced, and as of now, your order has been with us for 6 working days. We have been in touch with our production team who have informed us that your order will be dispatched this week. Thank you for your patience with us, Lucy.

Posted 3 years ago

“Unable to give review not received my order. When I receive my order Wil give you a review at the moment it looks poor”

Helpful Report

Posted 3 years ago

Hi Michael, We are sorry to hear about this. These items can take up to 10 working days to be produced and currently, your order has been with us for 6 working days. I have been in touch with our production team who have informed me that your order will be dispatched this week. Thank you for your patience with us, Lucy.

Posted 3 years ago

“I am unable to give a review as the items have not been received yet I ordered these face masks for my 2 grandsons to return to school w/c Mon 7th Sept 2020. I will have to buy additional face masks as they are unable to attend school without one, very disappointed with the service”

Helpful Report

Posted 3 years ago

Hi Susan, We are sorry to hear about this. I can confirm that your order was dispatched on 03/09/2020 and so you should have received this order by now, please let us know if not so that we can investigate further into this. Please accept our apologies for any inconvenience caused. Kind regards, Lucy.

Posted 3 years ago

“Very easy to do. Very quick dilivery and I'm so pleased the print and mug look amazing. Can't wait to give them to my husband”

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Posted 3 years ago

“Very well presented”

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Posted 3 years ago

“The glasses are very nicely finished off and the personalisation just adds that finishing touch. Would definitely purchase again!”

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Posted 3 years ago

“Is this a scam, placed order for personalised gifts - lost£ 160- not had goods - emailed many times - no response - rang no answer - BEWARE !!!!!!”

Helpful Report

Posted 3 years ago

Hi Dawn, We are sorry to hear about this issue. We have issued you with a refund for the suitcase, which will show in your account within 10 working days. The other part of your order has now been delivered to you. I apologise for any inconvenience caused. Kind regards, Lucy.

Posted 3 years ago

“I ordered a Birthday card A4 and football mug 14th June they both arrived 16 June excellent quality will definitely Order again”

Helpful Report

Posted 3 years ago

“Will not be using this site again. Yes you replaced the items that were damaged. Even after your firm was informed the the packaging was inadequate the mugs all had broken handles. After 3 damaged mugs were delivered (as replacements) I requested a refund. Which was returned and I thank you for that however after seeing the documentary about Hermm delivery I suggest you re-examine using this company”

Helpful Report

Posted 4 years ago

“Never received the item and company refusing to acknowledge it.”

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Posted 4 years ago

“Further review after receiving! Avoid this company!! I finally received my parcel on the 7th of January - after ordering on the 11th December and it was smashed to pieces. The company was not overly apologetic for the extreme delay or that it was smashed when it arrived. I had been in touch with them before Christmas when they said they’d send a replacement which arrived on the 8th of January thankfully intact. Looking through other reviews I can see lots of people had problems with their orders in the run up to Xmas. I wouldn’t buy from this company again.”

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Posted 4 years ago

“It’s been about 3 weeks and I’m still waiting for the item to arrive.”

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Posted 4 years ago

“Nice quality products, the recipient adored his towel and bookmark and they were delivered quickly.”

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Posted 4 years ago

In the Paper is rated 4.3 based on 3,888 reviews