In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

82 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a phone case with my sons name on it, u can hardly see the name, what’s the point in having it done. It was £16. I could have ordered one without a name for £6! I feel robbed!”

Helpful Report

Posted 6 years ago

“The personalised evolution of man Football mug sent was totally wrong. Firstly I wasn't sent the correct mug, secondly it was the wrong football club and thirdly had a picture of Man.City striker Sergio Aguero. Upon notifying the personalised website I have now received the correct evolution of man mug in the correct club colours but the wording from the original mug has not been included but changed merely to The Evolution of (recipient's name) which is OK but not exactly what I thought I had ordered. As the mug was originally a pre-Xmas Birthday Present, I have had to substitute it as a Xmas present instead. It will have to suffice even if not strictly as I was expecting for the message.”

Helpful Report

Posted 6 years ago

“still havent recieved the gift. i also wasnt given a tracking number so i cannot track my order. Its now been 7 working days”

Helpful Report

Posted 6 years ago

“I ordered a mug and coaster set, I only have a mug”

Helpful Report

Posted 6 years ago

“I ordered my gift on 8th December and I have not received it or had any information about where it is and it is now 18th December.”

Helpful Report

Posted 6 years ago

“Wrong item sent and charged for a different item item sent was less money but was a present so no time to change for original item won’t be ordering again”

Helpful Report

Posted 6 years ago

“How can I give a review when I haven't received the Item”

Helpful Report

Posted 6 years ago

Hi Malcolm I am sorry you have not received your order yet. The postage you have chosen takes up to 7 working days for delivery. If this hasn't arrived tomorrow, please contact our customer service team.

Posted 6 years ago

“i have yet to receive my gift and it is getting dangerously close to christmas and i am very worried”

Helpful Report

Posted 6 years ago

Hi Aidan I am sorry that your item has not been received. If you can contact our customer service team on 01388528000 with the details of your order we will get this resolved for you.

Posted 6 years ago

Hi Aidan I am sorry that your item has not been received. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 6 years ago

“Disapointed you can hardly see the football emblem very tiny and faint”

Helpful Report

Posted 6 years ago

“I have sent two emails regarding my purchase I gave my husband the football personal football Christmas card then I looked and it only had some of the printed messages on to my horror (although he was pleased with the card I sent first email then I sent a photo if the card, so I was quite upset it wasent what I expected”

Helpful Report

Posted 6 years ago

Hi I am sorry that you have had problems with your order and I hope these are now resolved. Can you call our Customer Service Team on 01388528000?

Posted 6 years ago

“I thought it was very expensive for what I received 2 letters of my sons name was in one area then a big gap before the next letter I wanted his first and second name on one side not on opposite sides of the ball very dissapointed with this item☹️”

Helpful Report

Posted 6 years ago

Hi, I am sorry to hear you are not happy with your order. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 6 years ago

“This is just a personal opinion and may not be the case for others . I found the T shirt material of poor quality and the printing of my surname and number too small and not 100% in line with the club logo Southampton FC on the other breast completely level . Sadly I doubt I will ever wear it”

Helpful Report

Posted 6 years ago

“not received phone case yet”

Helpful Report

Posted 6 years ago

Hi A I am sorry about this. These do take 4 working days to produce plus delivery time. Can you contact us with details of your order so we can look into this for you?

Posted 6 years ago

“Still waiting for item to arrive! Difficult to review item when not here so all I can say is slow!”

Helpful Report

Posted 6 years ago

Hi I am sorry about this. Can you contact us with your order number on 01388528000 or email sales@personalisedfootballgifts.co.uk so we can look into this for you?

Posted 6 years ago

“I am disappointed that the writing is very difficult to see as it is black on a very dark background and you can only just read it.”

Helpful Report

Posted 6 years ago

Hi Roger, Thank you for leaving us a review. Please contact our customer service team at sales@personalisedfootballgifts.co.uk or call us on 01388 528000 and we will look into this matter further for you. Best Regards.

Posted 6 years ago

“Wrong item delivered, had the wrong picture in sorted out quickly though. But the replacement and correct one had been slightly damaged by the envelope being bent in transit. Had to fill some of the black in luckily it was on the black. The gift is excellent though”

Helpful Report

Posted 7 years ago

“I don't know how long it takes to print and send a card but seven days and still nothing has arrived. It's a good job I ordered ten days before the child's birthday...or is it? Maybe ten weeks would have been better?”

Helpful Report

Posted 7 years ago

“I was charged twice for posting and packaging!!!! I asked when ordering about this but was informed that cause it was christmas my 2 items would be sent separately therefore charged twice. When delivered they came together in the same parcel!!!!!!! Darren, Bury”

Helpful Report

Posted 7 years ago

Thank you for your comments. I am sorry to hear that you were mis-informed about postage and packaging. Please can you contact our customer service team at sales@inthepaper.co.uk who will be able to look into this for you and refund you the 2nd postage charge. Thanks Personalised Football Gift Team.

Posted 7 years ago

“Ordered it seven days ago on the 13 th and paid for 1to3 day delivery and it has still not been delivered today the 20th”

Helpful Report

Posted 7 years ago

Hi, I have looked into this for you. We send out First Class postage out via Royal Mail, they suggest that the posting is 1-3 days but since we are in the Christmas period posting can take longer. If your item does not arrive by today please give us a call on 01388 528000 and we can arrange for there to be a new one sent out to you. Thanks, Bailey

Posted 7 years ago

“Would love to write a review, but still waiting for product to arrive!!!!”

Helpful Report

Posted 7 years ago

Dear SPENCE I have looked into this, your order was dispatched from us on the 7th December via first class postage, please allow up to 7 working days for delivery. Thanks, Bailey

Posted 7 years ago

In the Paper is rated 4.3 based on 3,888 reviews