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In the Paper Reviews

4.3 Rating 3,888 Reviews
82 %
of reviewers recommend In the Paper
Company Reviews Product Reviews
531
 Metrics Info
4.3
Based on 3,888 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read In the Paper Reviews
Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Isaac
Verified Buyer
“Still awaiting item. Cannot write review until received. Bought an item last year which was received very promptly. This led me to order this year, but unfortunately have not received the item to date. Jackie Graham”
Helpful Report
Posted 7 years ago
Hi Jackie, Thank you for leaving a review. I can see you ordered a phone case, these have a production time of 2-4 days and then the quoted postage on top, please allow up to 7 working days from dispatch for delivery in the busy season, if your item does not arrive then please contact us and we will do what we can to help you. Thanks, Bailey
Posted 7 years ago
Mrs Ellen Regan
Verified Buyer
“Ordered a football mug on which famous footballers names were printed, and a personalised name was then inserted. The pre-printed footballer's name Firmino was spelt incorrectly - Fermino. This was pointed out to me by the recipient of the gift. Rather embarrassing, as it suggested a cheap gift!”
Helpful Report
Posted 7 years ago
Hi Ellen, I am sorry to hear that you have recived your mug with a spelling mistake on it. Please can you get in touch with our customer services team so we can fix this problem for you. To contact us please either send an email to Sales@inthepaper.co.uk or call us on 01388 528000. Thanks, Bailey.
Posted 7 years ago
Mrs Ruth Ferguson
Verified Buyer
“Quick delivery. But t shirt quality very poor. See through t shirt. Email sent and refunded 50%. So not too bad. But still was disappointed in item.”
Helpful Report
Posted 7 years ago
Ms Sarah McAllister
Verified Buyer
“Disappointed as some blurring of navy colour into white. Also, are supposed to be dishwasher proof. It didn't say so on bottom of mugs.”
Helpful Report
Posted 8 years ago
We are really sorry to hear about this. Please contact our Customer services team at Sales@inthepaper.co.uk and we will fix this problem with you.
Posted 8 years ago
Mrs Monica Matichecchia
Verified Buyer
“The idea is really nice, the delivery fast but the quality is not as good as i expected... ( for the money I payed) the photo is much darker than the original one.”
Helpful Report
Posted 8 years ago
Thank you for your review; we’re sorry to hear that the photo didn’t print as well as you’d hoped. I understand that you’ve spoken to our customer services department and will be sending a new photo to have this reprinted. Thank you again for your feedback.
Posted 8 years ago
Mrs Mamata Patel
Verified Buyer
“I received the t shirt without delay and print of name and number was good. However, the t shirt is far too big and the colour if the t short received is white but colour on the website was grey. I am in turmoil now as can't use the gift.”
Helpful Report
Posted 8 years ago
Hi, thank you for your comments. I am very sorry you are unhappy with the product you have received. Having looked at your order, I can see that the product ordered was the white, extra large size t-shirt and this is what we did produce and despatch. You will be able to see this on your order confirmation email. Please do not hesitate to contact us if you have any further queries. Thank you.
Posted 8 years ago
Sean Dunlop
Verified Buyer
“Its not even been posted after 1 week im still waiting”
Helpful Report
Posted 8 years ago
Hi, thank you for your comments. We were closed over the Christmas break and did re-open on 5th January - we did make customers aware of this if they were placing orders through the site during this period. Having checked your order, I can see that it has now been despatched and is on its way to you. Thank you.
Posted 8 years ago
Anonymous
Verified Buyer
“Not as bright and clear colours it looks in the photograph. The name letters were a dull grey colour rather than white and don't stand out well against the shirt colour. Also the shirt with the personalised name is facing sideways and not facing you as shown in the picture. A bit disappointed as it was a gift for someone.”
Helpful Report
Posted 8 years ago
Hi, thank you for your message. I am very sorry you are not happy with the quality of the product you have received. Please do not hesitate to contact our customer service department directly and we will be happy to look at rectifying this for you where possible. Thank you.
Posted 8 years ago
Michael Gilbey
Verified Buyer
“Goods still not received.”
Helpful Report
Posted 8 years ago
Hi, please do not hesitate to contact our customer service team directly if you are still waiting for delivery of your order. Thank you.
Posted 8 years ago
Jerome Shaw
Verified Buyer
“The quality of the print wasn't very good”
Helpful Report
Posted 8 years ago
Hi, thank you for your message. I am very sorry you are not happy with the quality of the product you have received. Please do not hesitate to contact our customer service department directly and we will be happy to look at rectifying any quality. Thank you.
Posted 8 years ago
Anonymous
Verified Buyer
“Not worth the money. The presentation box was damaged and the emblem was printed on very cheaply. Looked like some knock off from China! Embarrassed to give as a present. Would not recommend”
Helpful Report
Posted 8 years ago
Hi, thank you for your message. I am very sorry you are not happy with the quality of the product you have received. Please do not hesitate to contact our customer service department directly and we will be happy to look at rectifying any quality issues when our offices re-open on Tuesday 5th January. Thank you.
Posted 8 years ago
Anonymous
Verified Buyer
“Not particularly happy about the quality of the mug. The text is blurred rather than sharp, and the background block of colour has faint lines running through it as though the "printer" was running out of ink. Am going to at least give the gift so I have something to give the intended recipient as a Christmas present, but will most likely be arranging to send it back for a refund on account of shoddy quality for the money paid.”
Helpful Report
Posted 8 years ago
Hi, thank you for your message. I am very sorry you are not happy with the quality of the product you have received. Please do not hesitate to contact our customer service department directly and we will be happy to look at rectifying any quality issues. Thank you.
Posted 8 years ago
Anonymous
Verified Buyer
“I am so disappointed the picture of my boy is sideways and his face is covered be the writing and no Martinez on the front. I wanted this as a Christmas present for my boy. I would really like another o e please Nicola Leyland 07809152335”
Helpful Report
Posted 8 years ago
Hi, Thank you for your comments. We will be in touch to discuss this with you. Thank you.
Posted 8 years ago
Anonymous
Verified Buyer
“The order is a Christmas gift and it doesn't seem that it'll be here before then. I ordered it 2 weeks ago and the status still doesn't show shipped. I emailed someone but didn't receive much information from her.”
Helpful Report
Posted 8 years ago
Hi, Thank you for your comments. I can confirm that your order was despatched on 15/12/15 and you should allow up to 14 working days for delivery. Thank you.
Posted 8 years ago
Mike
Verified Buyer
“You've asked for my feedback but you haven't sent me the product yet”
Helpful Report
Posted 8 years ago
Hi I am sorry to hear you haven't received your item yet. I've checked our customer service emails but can't see any correspondence from you. In cases of non-arrival please always contact us so that we can ensure you get your order. I've looked into your order and can see that you placed your order on the 8th and we have dispatched your order on the 9th. Please can you contact our customer service team on 01388 528000 or email sales@inthepaper.co.uk and they will be happy to help you further. Thanks
Posted 8 years ago
Charlie
Verified Buyer
“This was a lovely article presented extremely well, unfortunately it was marred by out of date information. The manager is now Claudio Ranieri and David Nugent no longer plays for Leicester City.”
Helpful Report
Posted 8 years ago
KAYHAN
Verified Buyer
“I wasnt very impressed with the quality of the printing on the mug”
Helpful Report
Posted 8 years ago
Hi, thank you for your message. I am very sorry you are not happy with the quality of the product you have received. Please do not hesitate to contact our customer service department directly and we will be happy to look at rectifying any quality issues. Thank you.
Posted 8 years ago
Jeff
Verified Buyer
“The people that I have dealt with on the phone have been great BUT -I received no acknowledgment of my online order so I had to email to ensure that you had my order , only then did I receive an order confirmation and order number and when the item arrived it was supposed to be a Tottenham Hotspur Personalised mouse mat but I got a NUFC mouse mat in the name of someone else - imagine my surprise as a Sunderland fan !! I have been promised the correct order - so fingers crossed .”
Helpful Report
Posted 8 years ago
Hi, I am sorry you had to email us to check we had your order. All confirmation emails are automatically sent to the email address provided at the time of ordering. Occasionally these can fall in spam/junk folders. I am very sorry that you have received the incorrect order, this sounds like it has been a packaging error and the wrong mouse mat has been packed with your address label. I can only apologise for this and thank you for getting in touch with us so that we can put this right. I can assure you I have checked your order and this is been resent and on its way to you. I do hope you are happy with your order when you receive it. Thank you.
Posted 8 years ago
TONY
Verified Buyer
“The framed personalised photoprint and mug I ordered were delivered the very next day, which was great. What was not good was the fact that one top corner of the frame ws damaged in transit rendering it useless as a present”
Helpful Report
Posted 8 years ago
SULLY
Verified Buyer
“I ordered this as a gift but wasn't given the options to send a message with the goods. As a result the person I sent it to didn't know who it was from.”
Helpful Report
Posted 8 years ago
Thank for your comments. We always appreciate any opportunity to improve our products or service. We will take note of your suggestion.
Posted 8 years ago
In the Paper is rated 4.3 based on 3,888 reviews
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