In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

82 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service, items did not come on time”

Helpful Report

Posted 3 years ago

Hi Dinesh, We are sorry you feel this way. I have investigated and can see that your order has been dispatched within the specified lead time and is on it's way to you. Please let me know if there is anything else I can do for you. Kind regards, Amelia.

Posted 3 years ago

“The day is 26th January 2021 - it might not be all bad. Had a mug delivered today (promptly, only ordered it on 23rd) but it's broken. I've sent 2 emails so far and left a message but haven't received any response as yet. PLEASE contact me, the mug looks good quality, as does the print but I can't give a broken gift to my husband!”

Helpful Report

Posted 3 years ago

Hi Claire, We are very sorry to hear about this. I can see that we have now looked into this for you and issued a replacement. If there is anything else we can do for you, please let us know. Please accept our sincere apologies for any inconvenience caused. Kind regards, Amelia.

Posted 3 years ago

“It would appear this company is scamming people out of their money. I ordered and received email confirmation for a personalized mug I ordered from you all as a gift for a friend. As well as a follow up email I sent regarding the item. I ordered this mug back in November on the 24th. I followed up on this order on December 14th and never heard back. This is the 19th of January... You've charged me and taken the money...This is really making the Wolves organization as well as your own company look bad. I would greatly appreciate a reply and some information about when I might expect to actually receive the item purchased. order #403903351”

Helpful Report

Posted 3 years ago

Hi Joshua, Hope you are well. Please rest assured that we are not scamming people out of money. We work with most of the Premier League and championship teams and dispatch thousands of orders and as you can imagine, the peak time is November and December. That being said, there is no way that you should have not received your item and simply no excuse. On further investigation I can see that your order was produced and dispatched the following day after it was placed. I have reviewed the Hermes tracking using your tracking ID and received the following status update... 21:39 27/11/2020 We've got the parcel and it's making its way through our network for delivery within 48 hours. Clearly it did not arrive. I have arranged for our Customer Services Manager to get in touch this morning. It would be great if you could let me know who you have spoken to (or emailed) on the off chance you can remember? We take a lot of pride in what we do so it is really disappointing when this kind of thing happens. Thank you for your patience and I can only apologise for the inconvenience caused. We will sort this for you as we would for any customer.

Posted 3 years ago

“Order number 128031 Please can I have an update on where this order is? A week and a half later and I’ve not had any updates. Looking at the other reviews this seems to be common Very disappointing”

Helpful Report

Posted 3 years ago

Hi Courtney, I can see that your order was dispatched on 17.12.2020 and can take up to 7 working days for delivery, and so should be with you soon. Please accept out apologies for any inconvenience caused. Kind regards, Lucy.

Posted 3 years ago

“I placed my order on the 17th December, with an express tracked delivery. As of today (21.12.20) Hermes have still not received the parcel in order to deliver it. My order number is #128220. Can you please confirm that this will be delivered tomorrow, otherwise I will expect a full refund. Regards, Simon”

Helpful Report

Posted 3 years ago

Hi Simon, We are sorry to hear about this. I can see that your order was dispatched on 21.12.2020 and so should be with you very soon. Please accept our apologies for any inconvenience caused. Kind regards, Lucy.

Posted 3 years ago

“Hi Lucy, I have tried to reply to your response below but I don't think I can and I have also had no response to the email I sent so this appears to be the only way I can get in contact with you. I am aware that one of the items has been delivered but I have heard nothing on the second item. It was ordered on 10 December but I have not had an email to advise it has been despatched yet which, according to your website, should have happened within 3 days. Please could you check on the progress of the order and let me know that you have it and it is being progressed, rather than just saying that it 'should' be on its way. I understand this must be a busy time of a very difficult year but I wanted to check that it hasn't got stuck/lost somewhere. Also, if you provide me with a better way of contacting you (a telephone number) I will use that rather than keep posting reviews. Kind regards Beth”

Helpful Report

Posted 3 years ago

Hi Beth, I can see that your glass item was dispatched on 15.12.2020 and can take up to 7 working days for delivery, and so should be with you very soon. Please let me know if there is anything else I can do for you. Kind regards, Lucy.

Posted 3 years ago

“Thanks Lucy, I've tried to reply to your response below but it won't let me and I have not had a reply to the email that I sent so this is the only way I can get in touch with you. I am aware that one has been delivered but I have heard nothing on the other. It was ordered on 10 December and your website says it should be despatched within 3 days. Please could you check when it is going to be despatched rather than just saying that it should be with me soon? I understand that it is a busy time of a difficult year but I want to make sure the order hasn't got stuck/lost somewhere. Also, if you could give me a better way of getting in touch with you (a telephone number) I will use that rather than keep posting reviews.”

Helpful Report

Posted 3 years ago

“I placed an order for two items last Thursday (10 Dec), I have had an email that one has been dispatched (although not delivered yet) but nothing about the other. There is no contact number on the website, so I sent an email to chase but still heard nothing. I'm starting to worry as they are Christmas gifts. Please could someone get back to me?”

Helpful Report

Posted 3 years ago

Hi Beth, We are very sorry to hear about this. I can see that one item was delivered on 19.12.2020 and your other item should be on its way to you. Please let me know if there is anything else I can do for you. Kind regards, Lucy.

Posted 3 years ago

“Really need an estimated delivery date as it is a christmas present and reviews on here make me think it won’t arrive!! no: 127616”

Helpful Report

Posted 3 years ago

Hi, I can see that we have let you know that your order is due for dispatch today and I can assure you that this will be with you before Christmas. Please let me know if there is anything else I can do for you. Kind regards, Amelia.

Posted 3 years ago

“Could please someone get in touch with my about my order. It is not allowing me to email. And I have not received a conformation email.”

Helpful Report

Posted 3 years ago

Hi, We are very sorry to hear about this. I can see that we have forwarded you your order confirmation on 13.12.2020, please can you let us know if you have received this? Kind regards, Amelia.

Posted 3 years ago

“Worried about my product as the confirmation email went in my spam and have had any communication in regards to order being in production etc. Could someone please get in touch with me?” this was ordered.on the 30th November”

Helpful Report

Posted 3 years ago

Hi Lyndsey, We are sorry to hear about this. I can see that your order was dispatched on 04.12.2020 and so should be with you very soon. Please allow up to 7 working days for delivery. Please let me know if there is anything else I can do for you. Kind regards, Lucy.

Posted 3 years ago

“Too small for adults and bobbled after first wash, very disappointed I'm afraid.”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear about this. Please could you provide a photograph of the product you have received so that we can investigate further into this? Please accept our apologies for any inconvenience caused. Kind regards, Lucy.

Posted 3 years ago

“i have not received my item yet ... and i choose express delivery .. sent and email and was told that an other one was going to be sent to me and still i have not received it .. it was for my husband bday which is now over !”

Helpful Report

Posted 3 years ago

Hi Sera, We are sorry to hear about this. We have issued a replacement for you which was dispatched yesterday and so should be on it's way to you. Please accept our apologies for any inconvenience caused. Kind regards, Lucy.

Posted 3 years ago

“Haven’t received it yet”

Helpful Report

Posted 3 years ago

Hi John, We are sorry to hear about this. We have looked into this for you and can see that your order was dispatched on 07/09/2020 and so should be with you soon. Due to the popularity of our face masks, we have had to up the lead time to 7-10 working days unfortunately. Please accept our apologies for any inconvenience caused and thank you for your patience with us. Kind regards, Lucy.

Posted 3 years ago

“I have not received my mask yet?”

Helpful Report

Posted 3 years ago

Hi Thomas, We are sorry to hear about this. These items can take up to 10 working days to be produced, and your order has currently been with us for 6 working days. We have been in touch with our production team who have informed me that your order should be dispatched this week. Thank you for your patience with us, Lucy.

Posted 3 years ago

“I am still waiting for my mask after ten days”

Helpful Report

Posted 3 years ago

Hi Brian, We are sorry to hear about this. These items can take up to 10 working days to be produced, and as of now, your order has been with us for 6 working days. We have been in touch with our production team who have informed us that your order will be dispatched this week. Thank you for your patience with us, Lucy.

Posted 3 years ago

“Unable to give review not received my order. When I receive my order Wil give you a review at the moment it looks poor”

Helpful Report

Posted 3 years ago

Hi Michael, We are sorry to hear about this. These items can take up to 10 working days to be produced and currently, your order has been with us for 6 working days. I have been in touch with our production team who have informed me that your order will be dispatched this week. Thank you for your patience with us, Lucy.

Posted 3 years ago

“I am unable to give a review as the items have not been received yet I ordered these face masks for my 2 grandsons to return to school w/c Mon 7th Sept 2020. I will have to buy additional face masks as they are unable to attend school without one, very disappointed with the service”

Helpful Report

Posted 3 years ago

Hi Susan, We are sorry to hear about this. I can confirm that your order was dispatched on 03/09/2020 and so you should have received this order by now, please let us know if not so that we can investigate further into this. Please accept our apologies for any inconvenience caused. Kind regards, Lucy.

Posted 3 years ago

“Is this a scam, placed order for personalised gifts - lost£ 160- not had goods - emailed many times - no response - rang no answer - BEWARE !!!!!!”

Helpful Report

Posted 3 years ago

Hi Dawn, We are sorry to hear about this issue. We have issued you with a refund for the suitcase, which will show in your account within 10 working days. The other part of your order has now been delivered to you. I apologise for any inconvenience caused. Kind regards, Lucy.

Posted 3 years ago

“Will not be using this site again. Yes you replaced the items that were damaged. Even after your firm was informed the the packaging was inadequate the mugs all had broken handles. After 3 damaged mugs were delivered (as replacements) I requested a refund. Which was returned and I thank you for that however after seeing the documentary about Hermm delivery I suggest you re-examine using this company”

Helpful Report

Posted 4 years ago

In the Paper is rated 4.3 based on 3,888 reviews