Hi Lucy, I have tried to reply to your response below but I don't think I can and I have also had no response to the email I sent so this appears to be the only way I can get in contact with you. I am aware that one of the items has been delivered but I have heard nothing on the second item. It was ordered on 10 December but I have not had an email to advise it has been despatched yet which, according to your website, should have happened within 3 days. Please could you check on the progress of the order and let me know that you have it and it is being progressed, rather than just saying that it 'should' be on its way. I understand this must be a busy time of a very difficult year but I wanted to check that it hasn't got stuck/lost somewhere. Also, if you provide me with a better way of contacting you (a telephone number) I will use that rather than keep posting reviews. Kind regards Beth