Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,826 Reviews

96 %

of reviewers recommend Permagard

4.8

Based on 5,826 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 16th August 2025

Michael Searle

109

Anonymous

Anonymous // 01/01/2019

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“Simple enough for a DIY person. Fingers crossed it works!”

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Posted 3 years ago

“Excellent product and service.”

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Posted 3 years ago

“Very helpful, delivery on time, pressure spray worked great, damp proof coverage was spot on, easy to use, hardest part was the drilling.”

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Posted 3 years ago

“Delivered quickly Text before delivery with a time slot Product Coverage was very similar as to what was quoted on the site.”

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Posted 3 years ago

“I’m a plasterer of 20 years and it’s my 2nd time ordering this product, amazing price and quality, easy to install, makes life so much easier, wish I’d of found it long before now. I shall be making it a regular purchase as and when. Many thanks”

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Posted 3 years ago

“Great product backed up by excellent service”

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Posted 3 years ago

“Excellent and speedy response to technical query. Order delivered promptly”

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Posted 3 years ago

“Amazing customer service. 5 star all the way”

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Posted 3 years ago

“Very helpful staff always willing to help , technical advice over the phone was very useful, great variety of products Have use this company many times & will continue on future projects”

Permagard 5 star review on 24th March 2022

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Posted 3 years ago

“very helpful team . good products , excellent customer service”

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Posted 3 years ago

“Would definitely recommend this company, very fast delivery and the telephone receptionist really helpful.”

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Posted 3 years ago

“The product description and installation guide is excellent and easy to understand. The service was superb. We haven’t installed the walls yet let’s hope it is as easy as it looks.”

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Posted 3 years ago

“Excellent customer services giving me a clear view on what I needed to do to tank my garden walls. Product arrived within 24 hours and was easy to use after following video on the webisite Walls look great and can now be rendered.”

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Posted 3 years ago

“I came across Permagard in a web search. I knew from other research that I wanted a product with specific properties to treat a stone and mortar gable wall. I asked Permagard online which product met my requirements - I got a very rapid response. Placed the order online and the product was delivered two days later. Very impressed with the customer service.”

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Posted 3 years ago

“Great service and spot on advice”

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Posted 3 years ago

“Good rapid service and delivery. An invoice would be useful hence 4*”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“I ordered from Permaguard a pair of Newton NP400 sump pumps and a John Newton hi-level water alarm. The pumps were to replace the original NP400s installed 12 years ago ad one had developed an earth leakage problem. They arrived with the reducing adaptors for the check valves, but did not include any actual check valves. (Their NP400 specification included check valves). After contacting Permaguard, they arranged for Newtonwaterproofing to send me the check valves and correct outlet adaptor. I also asked for a replacement sump manhole cover, and the Tech guy said he'd sent me details of suitable replacement They arrived quickly, but were not the same as the originals. The original check valves had a 2 inch straight outlet which the 50mm waste water pipework connected directly via a straight rubber coupler. I've since sorted this out with John Newtonwaterproofing who have sent me the correct check valves. It turns out that they changed the check valve spec 8 years ago, but still had some originals in stock. Permaguard needs to ship the NP400s with check valves and needs to check with the customer what size outlet pipework is currently in use in their sump arrangement. A week later and I've also not heard anything regarding the sump Lid/manhole cover yet. Otherwise good service. I've used them a lot for damp and waterproofing building issues as well as crack stitching.”

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Posted 3 years ago

Hi David, Thank you for your review and your understanding as we’ve worked on resolving the issue. Unfortunately, we weren’t made aware that Newton had made changes to what was included with the pump. We understand that the issue was then compounded by incorrect items being sent out to you. We apologise for the inconvenience and appreciate your comments - we have now amended the details online. Thanks once again for your custom and apologies for the issues you experienced. Thanks The Permagard Team

Posted 3 years ago

“I bought 4 tubes of kiesol c . The product was delivered very promptly and I started my renovation only to find that the 3rd tube only contained a clear liquid!!!.and not the cream that I expected .I contacted permagard by email and they replied within an hour .they sent out a new tube that arrived the next day . Excellent customer service.!!!!!!,”

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Posted 3 years ago

“5/5 for order, product, price and fast delivery...”

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Posted 3 years ago

Permagard is rated 4.8 based on 5,826 reviews