“I took six days for me to receive the package. TNT did not dump it at my door (which is good). I did not hear them knock on my door. I was at home for the five days. There was no notification of the expected delivery time or day. A nearby neighbour brought the package to me on Monday 23/8/21. They had been waiting for me to collect it. TNT failed to leave me a note to tell me. So I was unaware where the parcel was.
Permagard have supplied me with Lignum insecticide a few time recently. The product and service is good. The delivery company is the problem.”
Hi Mr Begley
Thank you for your product feed back. Depending on the substrate and the saturation, DPC Creams can take 6 - 12 weeks to start having a drying effect on the masonry and then the wall itself will need to dry out. We would not expect you to require multiple applications of Kiesol C for the product to work therefore if you are not seeing signs of the product working as expected then please give us a call on 0117 9823282. If you speak with one of our technical team we can discuss the project with you and get a solution for you.
Kind regards
The Permagard Team
“Really pleased with this product and prompt service. Competitively priced, easy to use , low odour. Well packaged without being wasteful.
I would use this product again and recommend it.”
“Used your company a few years back once before and ordered what you pictured and said were Harris paint brushes but having used harris paint brushes for many years I know when they are the genuine article and back then they were not and sadly all these years on they are still not as the brushes that have come are just the same and made in china like the last ones you sent with no sign of the word Harris anywhere on them. I was also shocked by your shipping charge amount for a tiny few items and wish I had ordered lots more items and then it wouldn't of been so bad. However I found the Lignum Pro excellent though not sure the mask was as safe as it should of been for working in enclosed spaces.”
Good afternoon Mr Collins,
Thank you for your review – we appreciate any and all feedback from our customers.
We are very pleased that you found the lignum Insecticide an excellent product to use and can assure you that despite smelling the product, if the mask is worn properly it will offer you the highest protection when using liquids and aerosols.
I am sorry that you were not completely satisfied with the quality of the Extra Edge brush pack you have purchased. As mentioned in our reply to your product review we have raised this query with LG Harris and await feedback from them.
Unfortunately our carriage charges are slightly higher than some other suppliers/ merchants. This is because we have to use a courier that can legally carry hazardous and dangerous chemicals such as the Lignum Insecticide that you purchased and this service comes at a premium to normal carriage rates.
Thank you for your returning custom.
Kind regards,
The Permagard Team
“Great value for the woodworm treatment as makes up 25 litres, better than off the shelf products. Had to mark down as was addressed to the wrong street. Luckily the people recognized the surname and got in touch.”
Hi Mark
Really glad you found the woodworm treatment good value. Unfortunately we made a mistake and that was our fault and we can only apologise for it and the inconvenience it has caused however we are really glad the order got to you in the end.
Kind regards
The Permagard Team
