Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,998 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 23rd January 2026

Will

Permagard 5 star review on 16th August 2025

Michael Searle

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff always willing to help , technical advice over the phone was very useful, great variety of products Have use this company many times & will continue on future projects”

Permagard 5 star review on 24th March 2022

Helpful Report

Posted 3 years ago

“very helpful team . good products , excellent customer service”

Helpful Report

Posted 3 years ago

“Would definitely recommend this company, very fast delivery and the telephone receptionist really helpful.”

Helpful Report

Posted 3 years ago

“The product description and installation guide is excellent and easy to understand. The service was superb. We haven’t installed the walls yet let’s hope it is as easy as it looks.”

Helpful Report

Posted 3 years ago

“Excellent customer services giving me a clear view on what I needed to do to tank my garden walls. Product arrived within 24 hours and was easy to use after following video on the webisite Walls look great and can now be rendered.”

Helpful Report

Posted 3 years ago

“I came across Permagard in a web search. I knew from other research that I wanted a product with specific properties to treat a stone and mortar gable wall. I asked Permagard online which product met my requirements - I got a very rapid response. Placed the order online and the product was delivered two days later. Very impressed with the customer service.”

Helpful Report

Posted 3 years ago

“Great service and spot on advice”

Helpful Report

Posted 3 years ago

“Good rapid service and delivery. An invoice would be useful hence 4*”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“I ordered from Permaguard a pair of Newton NP400 sump pumps and a John Newton hi-level water alarm. The pumps were to replace the original NP400s installed 12 years ago ad one had developed an earth leakage problem. They arrived with the reducing adaptors for the check valves, but did not include any actual check valves. (Their NP400 specification included check valves). After contacting Permaguard, they arranged for Newtonwaterproofing to send me the check valves and correct outlet adaptor. I also asked for a replacement sump manhole cover, and the Tech guy said he'd sent me details of suitable replacement They arrived quickly, but were not the same as the originals. The original check valves had a 2 inch straight outlet which the 50mm waste water pipework connected directly via a straight rubber coupler. I've since sorted this out with John Newtonwaterproofing who have sent me the correct check valves. It turns out that they changed the check valve spec 8 years ago, but still had some originals in stock. Permaguard needs to ship the NP400s with check valves and needs to check with the customer what size outlet pipework is currently in use in their sump arrangement. A week later and I've also not heard anything regarding the sump Lid/manhole cover yet. Otherwise good service. I've used them a lot for damp and waterproofing building issues as well as crack stitching.”

Helpful Report

Posted 3 years ago

Hi David, Thank you for your review and your understanding as we’ve worked on resolving the issue. Unfortunately, we weren’t made aware that Newton had made changes to what was included with the pump. We understand that the issue was then compounded by incorrect items being sent out to you. We apologise for the inconvenience and appreciate your comments - we have now amended the details online. Thanks once again for your custom and apologies for the issues you experienced. Thanks The Permagard Team

Posted 3 years ago

“I bought 4 tubes of kiesol c . The product was delivered very promptly and I started my renovation only to find that the 3rd tube only contained a clear liquid!!!.and not the cream that I expected .I contacted permagard by email and they replied within an hour .they sent out a new tube that arrived the next day . Excellent customer service.!!!!!!,”

Helpful Report

Posted 3 years ago

“5/5 for order, product, price and fast delivery...”

Helpful Report

Posted 3 years ago

“Difficult to review a product you cannot see working. So can only really rate the delivery and customer service. But are good. No problem at all. However an I know this is a mistake on my part but your quantity guide needs a tinker as I order 13 tubes originally. But that was miles to little and I had to order an additional 7 tubes which obviously cost a lot more and an additional postage cost. Thank Jamie”

Helpful Report

Posted 3 years ago

Hi Jamie, Thank you for taking the time to leave a review. The coverage rate for the DPC injection creams can vary depending on the make-up of the wall. The coverage rate is an approximate guide as cream can be lost in voids and cavities but please contact our technical team for further guidance or help working out the correct quantities for your type of wall. Best wishes, The Permagard Team

Posted 3 years ago

“Ordering your product was easy on the website, I've used the tanking kits many times before and it is quality. On this occasion, I had a delivery issue with TNT, an email to you and Kate Thorne sorted it perfectly. I will always come back to Permagard”

Helpful Report

Posted 3 years ago

“Quick delivery and easy to navigate website - not used product yet so will update review later.”

Helpful Report

Posted 3 years ago

“Excellent product , excellent service could not be happier, highly recommended”

Helpful Report

Posted 3 years ago

“Bought a few things from Permagard all great products also very helpful and knowledgeable staff. Highly recommend.”

Helpful Report

Posted 3 years ago

“Product did what it said and was delivered in couple of days.”

Helpful Report

Posted 3 years ago

“Always great advice and guidance.”

Helpful Report

Posted 3 years ago

“Great service, very fast delivery”

Helpful Report

Posted 3 years ago

Permagard is rated 4.8 based on 5,998 reviews