Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,167 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 29th August 2026

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow what a piece of kit this is for the money. An absolute beauty”

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Posted 4 months ago

“Not just one order specifically but all my orders from patrol base have been first class! Extremely helpful when needed and super fast deliveries,great company all round thankyou.”

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Posted 4 months ago

“Very happy with my items get what you paid for good service”

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Posted 4 months ago

“Ordered a last minute replacement platform following a failure of my regular primary. Selected a platform, it said on that page that delivery estimate is next day. Followed through to the basket / checkout, selected the most expensive service, still said delivery next day. Checked the T&C's regarding delivery, literally says if an item is needed for the weekend order before 2.45pm on Thursday. My order was placed at 1.39pm on Thursday. Followed up with an email saying that I needed the item for the weekend. Received a response the the next morning saying my order was with DX and a tracking number. Checked the tracking and it said they were expecting my item. Emailed back, asking if my item was dispatched yesterday (Thursday) and got a reply saying it was packed this morning (Friday) which was the day I needed it delivered. Emailed again expressing my disappointment but that email was ignored. No apology, no explanation. I'm fully aware that ordering something on Thursday and expecting delivery on Friday is a short timeframe BUT when the delivery estimate on the item is next day, the checkout says next day AND the literal description of my situation "if you need something for the weekend it needs to be ordered before 2.45pm on Thursday" was all pointing to delivery being next day I would expect to receive my order. Instead, I had to use someone else's primary for my scheduled game. The item I ordered came on Monday and is yet to be used as I didn't have a game this weekend. Had the website been up front and set expectations for a Monday delivery I would have taken more time to choose a platform instead of quickly selecting something that I thought would be ok. Stock selection at patrolbase is great but the lack of empathy or any explanation / straight up ignoring dissatisfied customer emails is not on. This is the sort of thing that will make me check other suppliers ahead of patrolbase going forward. Smaller companies seem to care more. If you're inundated with orders and can't ship things out that have had a premium postage paid for then maybe you need more staff dedicated to packing and posting. Add to that, the platforms box was damaged but the shipping box was not so it was also packed with a hole in the box.”

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Posted 4 months ago

“I ordered a m249 para sport l. And the magazine doesn't feed properly. I sent an email week's ago and have not received anything back. So I would appreciate it if you could respond back please as it has been a while since I sent an email.”

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Posted 4 months ago

“Product was exactly what I needed, delivered on time and delivery communications were accurate and clear. Happy to purchase other products for this team. Thanks”

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Posted 4 months ago

“Amazing products and quick delivery”

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Posted 4 months ago

“Part received within a few days from ordering. Thank you.”

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Posted 4 months ago

“Great products and fast service. Also helpful with questions i had. Will always use Patrol Base as my go to airsoft shop. Many thanks”

Patrol Base 5 star review on 17th May 2026

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Posted 4 months ago

“Helpful, as always. Thanks.”

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Posted 4 months ago

“All good 👍”

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Posted 4 months ago

“Great service. Speedy and no need for after sales care.”

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Posted 4 months ago

“Ordered a two tone ak47 which arrived earlier than stated which was good. Unfortunately it did not work so had to send it back by carrier. Although this was some faffing about but now back in perfect working order. As they have you take it apart prior to painting I can only assume this was the cause. Unfortunately they do not let you know what the reason was for not working. At the end of the day I was happy with my purchase.”

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Posted 4 months ago

“High quality product that came earlier than expected so I could use it for my game day, would definitely recommend.”

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Posted 4 months ago

“Good stuff”

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Posted 4 months ago

“This experience was amazing they had everything I wanted and it was all high quality too”

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Posted 4 months ago

“The service and price was good, deliver was a little slower than expected but I did order over a bank holiday weekend so that I cannot blame patrol base or the delivery firm.”

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Posted 4 months ago

“Excellent service as usual”

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Posted 4 months ago

“Easy to navigate the website, keeps you updated on the orders, overall good.”

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Posted 4 months ago

“Brilliant”

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Posted 4 months ago

Patrol Base is rated 4.6 based on 3,167 reviews