Patrol Base Reviews

4.8 Rating 142 Reviews
96 %
of reviewers recommend Patrol Base
Based on 142 reviews
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
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44 1484 644709



Patrol Base Ltd,
Unit 5, Dale Street Mills,
Dale Street,

Gun had faults
Helpful Report
Posted 2 years ago
Hey there! I checked out your review, It's quite unusual we get any faults with this pistol, so I got in contact with Customer Services immediately and they've filled me in on what's been going on. Had a chat with Cal, he's let me know you've been called and a return has been booked in for you. Hopefully once you've had your repair / replacement you'll have another look at the review and update it to better represent the pistol! Hope this helps :) PatrolBase Jonny
Posted 2 years ago
Love the website but the customer service is about as bad as it gets. I've spent maybe £800 with them in the last few weeks. About £50 of that was spent on items that were either wrong or didn't work and getting anything returned has proved to be a nightmare. I received 2 faulty sniper rifle cartridges, that they persuaded me to keep and try and fix myself. I received 2 batteries that were incompatible with the gun I purchased at the same time - and they persuaded me to keep them on the basis that they'd send me 2 adapters - but they sent me the wrong ones and now aren't responding to my messages. I also bought a pistol CO2 cartridge from them that leaks and I haven't even summoned up the energy to try and tackle that one with them yet. Their typical response time to any messages has been about 5 or 6 days and the boys in the returns department aren't very helpful, especially when they're trying to put you on hold and cutting you off instead. So it's 2 stars for the website and none for anything else, from me.
Helpful Report
Posted 3 years ago
Patrol Base is rated 4.8 based on 142 reviews