Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,221 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 25th October 2026

203

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order LMG its broke on first game, order 3 62shot grenades seals have gone before had them out of the box, vmp works on semi however when using full auto the gun doesn't cycle fully and ejects all the gas.”

Helpful Report

Posted 2 weeks ago

Hi Ben, Thank you for your feedback. We're really sorry to hear you've experienced issues with your order and that the products haven't performed as expected. This certainly isn't the experience we want our customers to have, and we'd appreciate the opportunity to look into this further for you. Please could you get in touch with our customer service team on 01484 644 709 or websales@patrolbase.co.uk quoting your order number, so we can discuss the issues you've experienced and look into the best way to resolve them? We look forward to hearing from you and getting this sorted.

Posted 2 weeks ago

“My main issue is delivery speed and communication. I ordered from the EU warehouse and fully understand that takes longer than domestic shipping. However, an estimated delivery date was given and it has now passed, with no follow-up email or update from you. The tracking status still just shows "picking" and hasn't changed, so I have no idea where my order actually is or when to expect it. It's frustrating not being kept in the loop — even a short automated email saying there's a delay, with a revised estimate, would make a big difference. Could you please look into my order and give me an accurate update on when it will ship?”

Helpful Report

Posted 2 weeks ago

Hi, Hi, Thank you for getting in touch, and we're sorry for the frustration caused by the lack of updates on your order. We understand how disappointing it can be when you're waiting for an order and the tracking information hasn't changed. We would just like to clarify that, for products dispatched from our EU warehouse, the estimated arrival date is provided on the order confirmation email sent after purchase. This date can be found underneath the relevant product, along with the information that delivery can take up to 21 working days. We do appreciate, however, that the tracking status remaining on “picking” without any further updates can be frustrating, and we're sorry for any uncertainty this has caused. We'll look into the current status of your order and do our best to provide you with a clearer update on its progress. Thank you for your patience and understanding. Kind regards, Natalie Customer service manager

Posted 2 weeks ago

“bought tracer unit (flare cube mono). suddenly stopped working before my first game day w it. returned + refunded. left 1 star review on item + they have taken down aforementioned review from the product page without notification”

Helpful Report

Posted 1 month ago

“Paid extra for the 1-2 day delivery but still hasnt turned up after day 4, spoke to someone at patrol base who said they would look in to it and getstraight back to me but as of yet still not made contact with me to give an update or even offer to refund the extra i had paid for the 1-2 day delivery.”

Helpful Report

Posted 1 month ago

“I want to start with the positive. Their service is good, good shipping service with UPS. However, the quality control and customer service is one of the worst I have ever seen within a single service. I have ordered a full kit, with a rifle, battery and the charger. All these were recommended in the description of the item. As a newbie in this hobbie, I assumed they knew what was best. The charger ended up killing itself, and taking the battery with it too. The charger is always in "full charge" mode although nothing is connected, a different charger doesn't charge it. After I read online, I found i am not the only person who has this issue with this exact charger. I obviously called their support line, where there is an audio on repeat, of a woman saying the same thing over and over again. First time they just hung up my call after 45 minutes of waiting, and right now, at the time of writting this, i am on the line with them for 25 minutes. I have called at 9 am and now at 2.45 pm. This is terrible, and I am refunding the charger and the battery ASAP, if they will bother to answer my call.”

Helpful Report

Posted 1 month ago

“I purchased a £320 Airsoft and waited 4+ days with no dispatch.. when I rang up to see where it was the order had Never been sent to the package crew, and now the item was out Of Stock!! So not only did I pay 320, they sold my item to someone else. Luckily.. I replaced the item with something else from the Catalogue. But it wasn't as good.”

Helpful Report

Posted 2 months ago

“Still waiting to hear back about an item missing from the order”

Helpful Report

Posted 2 months ago

“Their customer service team has been pretty good but I've received two faulty products on separate occasions, this has led to me needing returns of these items. It would have been nice if something such as a refund of the next day delivery was added or a free upgrade to this delivery on a future order.”

Helpful Report

Posted 2 months ago

“Only problem IV had is the last time iv used patrol base is the nuts and bolts on my gun were second hand and I no this because they were well used all rugged and out of shape”

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Posted 2 months ago

“I brought a gun used it for the first time and would only shoot one bb then wouldn't shoot any more have emailed twice about it but had no reply”

Helpful Report

Posted 2 months ago

“Great range of airsoft guns but not so great for matching accessories (like mags) and parts, and the returns process is extremely questionable. I’ve returned items and simply never got my money back until I phones up… only to be told the box was under a pile of other boxes. I even had one occasion when I was sent a CO2 gun after ordering a GBB. I tend to buy my mags elsewhere first, and then get the matching gun from Patrolbase.”

Helpful Report

Posted 2 months ago

“Have had to disassemble it all to fix mine before even using it”

Helpful Report

Posted 3 months ago

“While the actual product was amazing,ing all they did was sell it. I have spent thousands of pounds with Patrol Base, each time the experience got worse. During this purchase I selected and paid for next day delivery making the purchase around 7am, they stated in the receipt next working day. What this meant in reality notification from them that the item was collected by the courier twice two different days. Then the actual delivery was 5 days. If I had selected rgus as my option I'd not be bothered but I selected and paid for next day. When I contacted them I still have not received and answer so this is your review and I will shop elsewhere in the future.”

Helpful Report

Posted 4 months ago

“Items missing from order, slow to review support case, and slow to replace missing items.”

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Posted 4 months ago

“Patrol base have a vary wide variety of products Very very clear descriptions on all their products Their PBTV is pretty good to showcase products and talk about their features My biggest gripe is their postage service. I made 2 orders, both made at the same time. One at next day delivery and one at standard, can you guess which one turned up first? The next working day delivery turned up 2 or 3 working days AFTER the standard delivery. Delivery time usually takes about 5-7 working days after order and tbh, that's how long it takes for things to arrive from Germany when we order parts at my work (large German car manufacturer) Delivery is by far PBs weakest element. They need to sort it out. If they do, this will be a 4/5 star review as I've been a bit unsure about their email support when it comes to product knowledge/help”

Helpful Report

Posted 4 months ago

“Disappointing, was painted blue as requested but not the parts as shown on the website. I you can't trust seller's/website information on what you are spending a fair amount of money on, then it's time to shop elsewhere.”

Helpful Report

Posted 4 months ago

“Two came loose, one doesn’t feed well”

Helpful Report

Posted 5 months ago

“Had I known £7 postage for a holster and sling would take 8 days, I would have gone elsewhere. Very expensive for a poor service.”

Helpful Report

Posted 5 months ago

“Wasn’t sent out when it said it would be, had little to no interaction on the whereabouts of my products, asked to change address as I wouldn’t be home, failed to do so and still havnt got my parcels a week later”

Helpful Report

Posted 5 months ago

“No point paying for next day delivery as third time in a row its arrived 4-5days after ordering. Called up and just got told they were short of staff… lack of communication is very frustrating.”

Helpful Report

Posted 5 months ago

Patrol Base is rated 4.6 based on 3,221 reviews