Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.61

4.6 Rating 3,050 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 6th August 2026

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent out 2 rusty rifs, second got obliterated by DX as well. Avoid buying from patrol base - terrible customer service”

Helpful Report

(Huddersfield, HD3 4JD) - Posted 1 week ago

“If you have time to spam me with emails regarding feedback you should have the decency to A. Do a good job B. Respond to the email I sent regarding the poor service I received when I called in, Don't charge extra for next day shipping if you are incapable of providing the service to the timescales you outine on your website, There is a reason I avoid using your store where possible and will continue to do so.”

Helpful Report

(Huddersfield, HD3 4JD) - Posted 2 weeks ago

“Paid for express delivery which was late, Patrol Base ignored my request for a refund for the delivery.”

Helpful Report

(Huddersfield, HD3 4JD) - Posted 3 weeks ago

“Very, Very Disappointing Experience I placed my order on the 13/05/26 and I’m still waiting for the complete order to arrive. This has been an incredibly frustrating experience. To make matters worse, every time I’ve contacted customer service, the staff been unhelpful and provided little to no useful information or resolution. I expected much better communication and customer care. It’s unacceptable to have to wait this long for an order without clear updates or a proper solution. Based on my experience there is no charge on m Gods green earth that I would recommend this company. Save yourself the stress. I wish did.”

Helpful Report

(Huddersfield, HD3 4JD) - Posted 3 weeks ago

“Terrible customer service. They did not respond to me about a question I had about one of the optics I bought among other things. It did not have a working diopter as advertised. Both packages I got from them also had damaged packaging including one with a damaged address label.”

Helpful Report

Posted 3 weeks ago

“Brand new gun... doesn't work. Ive now got the hassle of sending it back!”

Helpful Report

(Huddersfield, HD3 4JD) - Posted 3 weeks ago

“the battery not working can't charge it”

Helpful Report

Posted 3 weeks ago

“A month has passed since I bought a few hundred quids worth of kit, still yet to see it delivered.”

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Posted 1 month ago

“Light never came !!!”

Helpful Report

Posted 1 month ago

“Patrolbase are very quick to take your money. But if they make a mistake, eg, send you the wrong RIF, they make getting your replacement virtually impossible. I returned the incorrect product and was then told via email that the correct one would be sent out. Normally post is sent out same day with 24 hr delivery. 5 days later, I'm still waiting, they've still got my money, they aren't responding to any emails I send and have gone radio silent. I have spent a lot at that store. Not another penny ever again.”

Helpful Report

Posted 1 month ago

“They did a terrible two tone service. There was no steel ball no spring and no washers on the selector switch. So pistol was useless. I had to sort them out by my self.”

Helpful Report

Posted 1 month ago

“Poor service.”

Helpful Report

Posted 1 month ago

“Paid for next day delivery, still waiting for it to be dispatched 5 days later”

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Posted 1 month ago

“Not happy”

Helpful Report

Posted 1 month ago

“One of the longest deliveries ever, almost as bad as Airsmiths, i wont be buying of any of them again”

Helpful Report

Posted 1 month ago

“Disappointed, i've shopped with Patrol Base 2018 and over that time things have gotten worse and worse. Recently i tried to order a Kriss Vector v2 which was advertised as a bundle with 3 magazines for free - first problem, the item was listed in stock but couldn't check out. I'm told they didn't have the stock for the magazines despite advertising it. They eventually let me know after emailing them that they're getting stock in as we speak and it will be soon. After 2 days it shows that i can order it so i decide to try and buy the bundle with 3 extra magazines. Now every time i try to add them to my basket it adds an additional gun even though it's not the bundle i'm try to add, just individual magazines. I email, i'm told it isn't possible, that's it. I reply asking if there is something else we can do so i don't have to make 2 separate orders and not incur additional postage, 12 days - no reply at all. Lastly i decide i'll just order the gun and mags and source the rest from somewhere else along with a Laylax kit to add to the vector. Guns in stock, so are the magazines and i order an additional 4 items all marked in stock. Guess what? I wait 24hrs after ordering before i receive an email, two of the items i ordered are now not in stock and the biggest - the gun, they don't have it. I reply to the email to see if they have any others and again wait almost another 24 hours for a reply. No but the have gas blow back versions, not what i'm looking for and i learn that it would be another 8 weeks likely before stock arrives. If it's not ordering something and have it miss any reasonable delivery schedule then it's them suddenly not having stock. I'm now sitting here with everything else i ordered from other airsoft stores which have arrived as expected, no drama but now i'm out a gun for it. I'm done.”

Helpful Report

Posted 1 month ago

“Gun came broken and have reached out to arrange a day to have it returned but havent recieved a reply in nearly a week”

Helpful Report

Posted 1 month ago

“Paid extra for quick delivery. Ordered on Wed morning and received confirmation that estimated delivery would be the Thursday. Received email on Thursday morning saying I had not filled in UKARA details correctly but they would let this order go to avoid delays. I had asked about the UKARA in an email and did what I was aked to do!! I questioned this and was told that I had to put the UKARA details on the billing section ( I DID) and that the order was not actioned until the Thurday morning so no chance of a delivery that day as advised. I emailed back again showing the email from them about the UKARA and they have ignored it, I asked for an email address to make a complaint - ignored this too. Item finally arrived on the Monday !!! 5 days after ordering. Issue with UKARA was manufactured to cover up the delays. NO reply to any complaint so avoid !!”

Helpful Report

Posted 2 months ago

“Item came damaged no packaging and in a box 10 times to big, I emailed Natalie 3 times and no reply bad customer service”

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Posted 2 months ago

“Very good service, and delivery was on time. Great service! So good, in fact, that everyone deserves a pay rise! (Aha). Thanks! Keep up the good work. Just realized, that JUST AIR Rifles had made the order for me. Now I remember that you guys turned down my ID drivers license. I had provided more than enough evidence, yet you cancelled my order. The person who spoke to me was very abrupt. So I wouldn't even give your company a 1 star rating. But sadly, there is no "Zero" star rating option. You should have stopped selling, when you started. Because your customer support was absolutely shocking. That's why I ordered from somewhere else, and WILL continue to do so, until the end of time. Thank you for wasting days where I could have had my air rifle sooner. Bet ahhh, Mistakes are mistakes. Kindest regards, Tristé --- (AKA) "xTRIXSTEx".”

Helpful Report

Posted 2 months ago

Patrol Base is rated 4.6 based on 3,050 reviews