Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,204 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 11th October 2026

200

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is the only company I use Their customer service level is second and None Any issues I have had they have gone above and beyond to find resolution It is an absolute pleasure shopping with this company and I’m a creature of habit so they have a Customer for life Outstanding company outstanding Staff Pleasure to shop here”

Helpful Report

Posted 5 months ago

“Broken out of the box, unacceptable "repair" Bought a brand-new gun (300 pounds) that was completely dead out of the box. Instead of simply replacing or refunding a defective product, Patrol Base insisted on "repairing" it by literally glueing the motor base plate screw with Loctite and proceeded to tell me in writing that it may break again if the screw is adjusted or the Loctite fails. This is the service you get when you buy from this store! I recommend you buy from somewhere else, I will never shop here again! On top of that delivery was late, part of my delivery got sent somewhere else too so had to wait even more and the gun outer barrel wasnt even properly fit when it came! I'd give them 0 stars if it was possible.”

Helpful Report

Posted 1 day ago

Hi Marcel, Thank you for your feedback. We’re sorry to hear you’ve continued to experience issues and we understand how frustrating this must be. Please get in touch with Natalie, our Customer Service Manager, who will be happy to look into this further and assist you in getting the issue resolved. We appreciate your patience and the opportunity to put things right.

Posted 12 hours ago

“The gun barely gets 150fps and the hop up is no good”

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Posted 2 days ago

Hi Ethan, We understand how disappointing this must have been! We’d appreciate the opportunity to look into this for you and help resolve the matter. Please contact our customer service team with your order details so we can investigate the issues you’ve described and discuss the next steps. Thank you for bringing this to our attention.

Posted 13 hours ago

“Great product good service”

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Posted 2 days ago

Hi John, Your five-star review is much appreciated. We hope your next experience with us is just as good!

Posted 13 hours ago

“5 STARS!!! Thanks Patrol Base, your customer service was fantastic, I purchased the EMG KAC KS-1 I'm not easily impressed, but this AirsoftGun is what I've been asking for!! Play at Pro Level at the best possible price! I've been saying that Polymer AirsoftGuns are the way to go! It's super lightweight, which lets you Aim Faster, Move Faster, and Carry ALL Day! The Polymer is a high-strength polymer, durable for rough handling and can take drops thanks to being more flexible than metal. As for Performance, this AirsoftGun has the upgrades coming out of the wazoo! Programmable right out of the box with its new Thermal ETU; program binary mode, burst mode, and enable pre-cock. Programming is so fast and easy that you can even program it while on the field! It even comes with a 7.4v Lipo and charger, but why stop there? Crank it up with an 11.1v Lipo and reach 30 RPS, since ordering the KS-1, ive ordered the 11.1V Lipo Battery and charging bag. The accuracy and range really surprised me! You can really touch people with .32g bb's outdoors, or get one-shot snipes indoors thanks to this AirsoftGun's length. You can easily switch out springs,unscrew buffer system. With this AIrsoftGun all you have to do to change out the spring is to unscrew the castle nut and buffer tube, and then you push and twist off the spring guide and the spring pops out! There's honestly a lot of other things I also like about this AirsoftGun. I love how snappy and satisfying the charging handle, bolt, and bolt release all feels and sounds. Everything is ambi: mag release, bolt catch button, selector switch, charging handle, and QD points. Pre-cock makes firing the AirsoftGun sound so good, and the orange tip is CGS suppressor compatible. If I'm really being honest, there are a few things that I don't like about this AirsoftGun, but they are just minor. The Orange Tip is hiding a hidden hex screw; REMOVE the hex screw BEFORE unscrewing the -14mm flash hider. Don't find out the hard way! The length is pretty long, so if you're playing indoors ... you will find some tight places pretty difficult to aim. Also, the one I got was shooting at 315 FPS out of the box, and maybe it's because the inner barrel did not fully extend to the tip of the outer barrel. But again minor gripes. Overall, this AirsoftGun is really super worth it affordable! Get the Length of a full-sized rifle at the weight of a pistol. It's chalk full of features and functions that make this AirsoftGun a top competitor in any game, milsim and speedsoft, indoor and outdoor.”

Helpful Report

Posted 2 days ago

Hi Annie, Wow, thank you for such a detailed and fantastic review! ⭐⭐⭐⭐⭐ We’re thrilled to hear how impressed you are with the EMG KAC KS-1 and that our customer service made your experience even better. It’s great to see you getting so much out of its lightweight design, programmable ETU and overall performance. We really appreciate you taking the time to share your hands-on experience, including the helpful tips and minor drawbacks for other players considering this rifle. Thanks again for choosing Patrol Base and for your support. We hope you have a brilliant time putting your KS-1 through its paces!

Posted 13 hours ago

“Delivery and correspondence was fast thank you”

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Posted 2 days ago

Hi Alex, Thanks for the glowing review! We’re delighted to know you had such a good experience.

Posted 13 hours ago

“Honestly everything was amazing from ordering all the way to delivery”

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Posted 3 days ago

Hi Kane, We’re delighted to have earned your positive feedback. Thank you for your trust and support!

Posted 13 hours ago

“Great amount of air soft guns to choose from & friendly staff & reliable workshop that know there stuff”

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Posted 3 days ago

Hi Steven, We couldn’t be happier to hear this. Thank you for your lovely comments and continued support.

Posted 13 hours ago

“Good customer service with returns and great delivery speeds”

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Posted 3 days ago

Hi Louis, Thanks for the wonderful review! We’re always striving to provide the best possible experience.

Posted 13 hours ago

“Straight forward transactions. No hidden ifs or buts. All as described and received with no problem.”

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Posted 3 days ago

Hi, Your feedback is greatly appreciated. We’re glad everything was to your satisfaction!

Posted 13 hours ago

“I have purchased five rifle and other equipment from patrol base. And I can definitely say they are a great airsoft retailer.”

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Posted 4 days ago

Hi David, Thank you for taking the time to rate us so highly. We’re grateful to have you as a customer!

Posted 13 hours ago

“Item was well priced, purchasing via website was easy and the delivery was realy quick.”

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Posted 5 days ago

Hi Steven, It’s wonderful to know we met your expectations. Thank you for your kind feedback!

Posted 13 hours ago

“Delivery was fast and customer service was amazing”

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Posted 5 days ago

Hi Marc, What a lovely review! Thank you for sharing your experience and supporting our business.

Posted 13 hours ago

“Fantastic service as usual, well informed shipping and next day delivery.”

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Posted 5 days ago

Hi Paul, Thank you for the brilliant rating. We’re so pleased you were happy with our service.

Posted 13 hours ago

“Great service always”

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Posted 5 days ago

Hi Taylor! Your kind words have made our day! Thanks for taking the time to leave us a review.

Posted 13 hours ago

“Bit slow to dispatch had to chase up, but ok”

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Posted 6 days ago

Hi Nick, Thank you for your feedback. We're sorry to hear that dispatch took longer than expected and that you had to chase us for an update. We understand how frustrating this can be and appreciate your patience. Thank you for your order and for taking the time to share your experience.

Posted 6 days ago

“Order LMG its broke on first game, order 3 62shot grenades seals have gone before had them out of the box, vmp works on semi however when using full auto the gun doesn't cycle fully and ejects all the gas.”

Helpful Report

Posted 1 week ago

Hi Ben, Thank you for your feedback. We're really sorry to hear you've experienced issues with your order and that the products haven't performed as expected. This certainly isn't the experience we want our customers to have, and we'd appreciate the opportunity to look into this further for you. Please could you get in touch with our customer service team on 01484 644 709 or websales@patrolbase.co.uk quoting your order number, so we can discuss the issues you've experienced and look into the best way to resolve them? We look forward to hearing from you and getting this sorted.

Posted 1 week ago

“Fast delivery very helpful if you need stuff before a big game. It's says 1 to 2 days but I've always got mine the next day”

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Posted 1 week ago

Hi Christian, We're thrilled to hear you're happy with both your purchase and the service you received! Thank you for taking the time to leave us such a lovely review. We truly appreciate your business and hope to welcome you back again soon.

Posted 1 week ago

“Used patrol base few times now,always had good products and delivery”

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Posted 1 week ago

Hi Darren, Thank you for your support and for leaving us such a positive rating. We're committed to providing a great customer experience and are delighted to hear that you were happy with your dealings with us. We hope to assist you again in the future.

Posted 1 week ago

“I love patrol base 👍 💯 , I generally have a look on the website then take a little drive from Castleford to the shop to get what I want , the people are always friendly the service is great and if you're not sure if the grip,mag,rail,etc will fit all you have to do is put your rifle/pistol in a bag or case bring in to the shop and they'll let you try it before you buy it 👍 ,”

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Posted 1 week ago

Hi Ryan, We really appreciate your 5-star review! It's wonderful to hear that both the product and the service lived up to your expectations. Thank you for your trust in our business and for taking the time to let others know about your experience.

Posted 1 week ago

“super website”

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Posted 1 week ago

Hi David, Thanks so much for the 5 stars! We're grateful for your support!

Posted 1 week ago

Patrol Base is rated 4.6 based on 3,204 reviews