Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,259 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 14th November 2026

209

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is the only company I use Their customer service level is second and None Any issues I have had they have gone above and beyond to find resolution It is an absolute pleasure shopping with this company and I’m a creature of habit so they have a Customer for life Outstanding company outstanding Staff Pleasure to shop here”

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Posted 6 months ago

“Have a huge stock of items, was able to get the airsoft gun I wanted and several accessories. Also like the ability to view the item in two tone before buying and the option for red two tone. Would definitely recommend patrol base!”

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Posted 1 day ago

“Bought a Gate PTX. Little slow on the despatch due to my UKARA not being recognised but resolved that. The PTX wouldn’t shoot correctly so got in touch with Patrolbase. RMA straight back to the great techs (thank you 👍🏼) and returned to me. Shoots great now running at 100psi on 1.1j Brilliant service. Thank you so much.”

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Posted 1 day ago

“Very fast delivery.. i like it and thanks”

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Posted 1 day ago

“Bought the Raven Eu18 in N.I. Shipping was fast and tracked. The product is great value for money. So much fun with blowback. Powerful and accurate. I got gun,a huge green gas and 1000 bbs to my door for a little over £100. Very happy”

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Posted 2 days ago

“Ordered from here so many times, only once has the wrong colour of something has shown up and when it did happen they helped me resolve it quickly and i got the original product i ordered 2 days after i sent it back. Always use patrol base”

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Posted 2 days ago

“Well guys I'm yeti an airsoft player just starting off in this big world of airsoft. Anyway there's so many things to remember to who do you trust. Well I've been there been told this and that I waseven told not to trust Patrol Base. Which I didn't listen too. Because I like to find out things myself. So my first thing I brought was a biggie the M249 Minime. I had a slight problem got in touch and it was sorted no messing around no waiting months. And on top of that they were very nice 👍. And now I've ordered something else and I had some concerns about it. Because people getting into my head. So I spoke with them and they fully put my mind at rest. So I can't recommend them more than I am they are good bunch of human beings that I trust.”

Helpful Report

Posted 3 days ago

Hi William, Thank you so much for such a fantastic review! It's great to hear that your experience with Patrol Base has been a positive one, especially as you're just starting your Airsoft journey. We're pleased our team was able to resolve the issue with your M249 Minimi quickly and put your mind at ease with your latest purchase. We understand there can be a lot to learn when getting into Airsoft, and we're always happy to offer advice and help where we can. Your trust and recommendation mean a great deal to us. Welcome to the Airsoft community, and we look forward to helping you with many more purchases along the way! Happy shooting! 👍

Posted 3 days ago

“Very easy from ordering to fast delivery, well packaged and great communication, absolutely no problems at all. I will be ordering more equipment/pews from them in the future as they are a a great company to deal with.”

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Posted 3 days ago

Hi Gregg, Your 5-star review is greatly appreciated! Thank you for shopping with us and taking the time to let others know about your experience!

Posted 3 days ago

“Very good product and very efficient delivery.”

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Posted 3 days ago

Hi Keith, We appreciate your lovely feedback. We're always looking to provide quality products at great prices, and we're pleased you've had a positive experience.

Posted 3 days ago

“Extremely well made and well protected when delivered, only down side was the unclear assembly instructions but that's more on the production company, would still recommend”

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Posted 3 days ago

Hi Christopher, We're thrilled you're happy with your purchase. Your feedback is always appreciated, and we hope you enjoy your new addition to your setup!

Posted 3 days ago

“Great customer service”

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Posted 4 days ago

Hi George, Thank you for your fantastic review! We're delighted you had a positive experience shopping with Patrol Base. Your support means a lot to the team.

Posted 3 days ago

“I've ordered airsoft gear from several places on the same day and guess what company delivers first and on time, PATROLBASE. still waiting (days probably) for the rest to turn up!! I'll be choosing Patrolbase for further orders, thanks guys”

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Posted 4 days ago

Hi, Your feedback is greatly appreciated. We're always striving to make shopping with Patrol Base as straightforward and enjoyable as possible. We really appreciate you recommending us. Thank you for being a valued customer and for taking the time to leave such positive feedback.

Posted 4 days ago

“Very good customer support and products are in good shape when they arrive, unlike some airsoft sites.”

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Posted 4 days ago

Hi Oscar! Thank you for your fantastic review! We're delighted you had a positive experience shopping with Patrol Base. Your support means a lot to the team.

Posted 4 days ago

“Gun purchased broke on first use. £50++ wasted tbh. Delivery and site itself fine, just not a good product sold.”

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Posted 4 days ago

Hi Jamie, Thank you for your feedback. We're sorry to hear the gun developed a fault during its first use. This is certainly not the experience we want our customers to have. We would always encourage customers to contact our customer service team if they experience an issue with a product, as we can arrange for it to be returned and assessed under our warranty process where applicable. We're pleased to hear you were happy with our website and delivery service, and would appreciate the opportunity to look into the issue with the gun further.

Posted 4 days ago

“Delivery times are misleading. Paid extra for same day dispatch. Didn't happen... again.”

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Posted 4 days ago

Hi Ben, Unfortunately, we do not offer a guaranteed same-day dispatch service. Our standard dispatch timeframe is within 24 hours, with an estimated delivery time of 1–2 working days. We are unable to guarantee next-day delivery, as unforeseen circumstances or delays with the courier can occasionally occur. For this reason, we do not believe it would be fair to charge customers for a service that we cannot guarantee. Having reviewed your order, I can confirm that you selected and paid for our standard delivery service at a cost of £6.95, which carries an estimated delivery timeframe of 3–5 working days. Your order was placed on 19/10/2026, packed and labelled on 21/10/2026, and successfully delivered on 22/10/2026. As such, your order was delivered well within the advertised 3–5 working day timeframe for the delivery service you selected. I hope this clarifies the delivery service provided and the timeline associated with your order.

Posted 4 days ago

“I’ve bought two guns from here and had three issues but their customer service has had return arranged and their workshop loom and correct the issues. Customer service spot on”

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Posted 1 week ago

Hi Sean, Thank you for sharing your positive experience. Providing excellent service is what we strive for, and we're delighted you were happy.

Posted 6 days ago

“I like this company they deliver. The items I ordered are v good quality. What's not to like.”

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Posted 1 week ago

Hi, Thank you for your continued confidence in our company. We genuinely appreciate your feedback and look forward to serving you again.

Posted 6 days ago

“Fast delivery, easy check out, can't fault you.”

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Posted 1 week ago

Hi Jason, A big thank you for your 5-star review! Your feedback and support mean the world to our team. We hope to see you again soon!

Posted 6 days ago

“Fast delivery”

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Posted 1 week ago

Hi, A big thank you for your 5-star review! Your feedback and support mean the world to our team. We hope to see you again soon!

Posted 6 days ago

“Purchased the Delta Armory 9" 20mm Picatinny RIS Handguard to upgrade my setup, and I couldn't be happier with the whole process. Browsing the Patrol Base online catalogue made it easy to pick out the right free-float rail with an included barrel nut. Delivery was fast, and the final installation was straightforward and rock-solid. Excellent quality for the price and a seamless buying experience from start to finish.”

Patrol Base 5 star review on 6th November 2026

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Posted 1 week ago

Hi, Thank you for such a fantastic review! We're delighted to hear you're happy with your Delta Armory handguard and that the installation went smoothly. It's great to know you found our website easy to navigate and that the product quality, pricing and delivery all met your expectations. We really appreciate you choosing Patrol Base and look forward to helping you with your next upgrade. Happy Airsofting!

Posted 1 week ago

“Good delivery, great range of products and overall very good quality experience dealing with Patrol Base. Would heartily recommend to a friend.”

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Posted 1 week ago

Hi Christian, Thank you for sharing your positive experience. Providing excellent service is what we strive for, and we're delighted you were happy!

Posted 1 week ago

Patrol Base is rated 4.6 based on 3,259 reviews