Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,215 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 23rd October 2026

202

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is the only company I use Their customer service level is second and None Any issues I have had they have gone above and beyond to find resolution It is an absolute pleasure shopping with this company and I’m a creature of habit so they have a Customer for life Outstanding company outstanding Staff Pleasure to shop here”

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Posted 5 months ago

“Payed for premium delivery and shipment was not even sent off within the delivery timeframe.”

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Posted 3 hours ago

“My third gun arrived today ,couldn't wait to attach a scope and silencer ,, Not sure if the scope is in the correct position ?”

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Posted 20 hours ago

“Have dealt with Patrolbase a few times over phone & with orders found them very courteous in offering advice & info, even on weapons I already own, fast delivery service I would thoroughly recommend them”

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Posted 1 day ago

“I’ve been shopping with Patrol Base for years and love your product range and website, but the phone support is, honestly, not up to par. Waiting on hold takes far too long, and when someone finally answers, the conversation feels rushed and transactional. If you want loyal customers to keep coming back, the phone experience needs to match the quality of everything else.”

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Posted 1 day ago

“Bought for my HFT500 rifle. All good great box for price.”

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Posted 2 days ago

Hi Jeremy, We appreciate you taking the time to share your experience. Thanks for the five stars!

Posted 2 days ago

“My experience so far with Patrol Base has been fantastic. I’ve bought pretty much all my kit from them, goggles, vest, helmet, gun, attachments and of course BB’s. Sam served me and was a credit to the company and helped me with all my buying decisions without being typically salesy. Customer for life already and planning my next purchase already!”

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Posted 2 days ago

Hi Lui, Thank you so much for the fantastic review and continued support! We're delighted to hear you've had such a great experience with Patrol Base and that you're happy with all your kit. We'll be sure to pass your lovely feedback on to Sam, who will be thrilled to hear he made your shopping experience such a positive one. It's great to have you as part of the Patrol Base community, and we look forward to helping you with your next purchase. Thanks again for choosing us!

Posted 2 days ago

“Service was awesome did not have desert eagle in stock but sent me golden eagle instead at same price & delivered earlier Simon sorted everything well happy”

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Posted 2 days ago

Hi Marc, We’re thrilled that your experience with our company was a great one. Your positive feedback encourages our team to keep doing our best. Thanks for the review!

Posted 2 days ago

“Fast delivery and very helpful in solving a problem I had very recommend these guys as will be dealing with them often”

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Posted 2 days ago

Hi Nick, Thank you for your generous feedback. We’re delighted that our team made a positive impression!

Posted 2 days ago

“It arrived on”

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Posted 2 days ago

Hi Khalik! We’re so pleased to hear your order arrived on time. Thank you for your feedback!

Posted 2 days ago

“Love this company. Great selection of products at good prices. Fast delivery and well packaged. Would definitely recommend”

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Posted 4 days ago

Hi Laura, Thank you for the five stars! We’re committed to making every customer experience a positive one :)

Posted 2 days ago

“Items bought were of excellent quality, promt delivery and great comms from patrol base regarding dispatch and delivery Many thanks”

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Posted 4 days ago

Hi Gary, We appreciate your fantastic feedback. Providing excellent customer experiences is always our goal!

Posted 2 days ago

“Broken out of the box, unacceptable "repair" Bought a brand-new gun (300 pounds) that was completely dead out of the box. Instead of simply replacing or refunding a defective product, Patrol Base insisted on "repairing" it by literally glueing the motor base plate screw with Loctite and proceeded to tell me in writing that it may break again if the screw is adjusted or the Loctite fails. This is the service you get when you buy from this store! I recommend you buy from somewhere else, I will never shop here again! On top of that delivery was late, part of my delivery got sent somewhere else too so had to wait even more and the gun outer barrel wasnt even properly fit when it came! I'd give them 0 stars if it was possible.”

Helpful Report

Posted 6 days ago

Hi Marcel, Thank you for your feedback. We’re sorry to hear you’ve continued to experience issues and we understand how frustrating this must be. Please get in touch with Natalie, our Customer Service Manager, who will be happy to look into this further and assist you in getting the issue resolved. We appreciate your patience and the opportunity to put things right.

Posted 5 days ago

“The gun barely gets 150fps and the hop up is no good”

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Posted 1 week ago

Hi Ethan, We understand how disappointing this must have been! We’d appreciate the opportunity to look into this for you and help resolve the matter. Please contact our customer service team with your order details so we can investigate the issues you’ve described and discuss the next steps. Thank you for bringing this to our attention.

Posted 5 days ago

“Great product good service”

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Posted 1 week ago

Hi John, Your five-star review is much appreciated. We hope your next experience with us is just as good!

Posted 5 days ago

“5 STARS!!! Thanks Patrol Base, your customer service was fantastic, I purchased the EMG KAC KS-1 I'm not easily impressed, but this AirsoftGun is what I've been asking for!! Play at Pro Level at the best possible price! I've been saying that Polymer AirsoftGuns are the way to go! It's super lightweight, which lets you Aim Faster, Move Faster, and Carry ALL Day! The Polymer is a high-strength polymer, durable for rough handling and can take drops thanks to being more flexible than metal. As for Performance, this AirsoftGun has the upgrades coming out of the wazoo! Programmable right out of the box with its new Thermal ETU; program binary mode, burst mode, and enable pre-cock. Programming is so fast and easy that you can even program it while on the field! It even comes with a 7.4v Lipo and charger, but why stop there? Crank it up with an 11.1v Lipo and reach 30 RPS, since ordering the KS-1, ive ordered the 11.1V Lipo Battery and charging bag. The accuracy and range really surprised me! You can really touch people with .32g bb's outdoors, or get one-shot snipes indoors thanks to this AirsoftGun's length. You can easily switch out springs,unscrew buffer system. With this AIrsoftGun all you have to do to change out the spring is to unscrew the castle nut and buffer tube, and then you push and twist off the spring guide and the spring pops out! There's honestly a lot of other things I also like about this AirsoftGun. I love how snappy and satisfying the charging handle, bolt, and bolt release all feels and sounds. Everything is ambi: mag release, bolt catch button, selector switch, charging handle, and QD points. Pre-cock makes firing the AirsoftGun sound so good, and the orange tip is CGS suppressor compatible. If I'm really being honest, there are a few things that I don't like about this AirsoftGun, but they are just minor. The Orange Tip is hiding a hidden hex screw; REMOVE the hex screw BEFORE unscrewing the -14mm flash hider. Don't find out the hard way! The length is pretty long, so if you're playing indoors ... you will find some tight places pretty difficult to aim. Also, the one I got was shooting at 315 FPS out of the box, and maybe it's because the inner barrel did not fully extend to the tip of the outer barrel. But again minor gripes. Overall, this AirsoftGun is really super worth it affordable! Get the Length of a full-sized rifle at the weight of a pistol. It's chalk full of features and functions that make this AirsoftGun a top competitor in any game, milsim and speedsoft, indoor and outdoor.”

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Posted 1 week ago

Hi Annie, Wow, thank you for such a detailed and fantastic review! ⭐⭐⭐⭐⭐ We’re thrilled to hear how impressed you are with the EMG KAC KS-1 and that our customer service made your experience even better. It’s great to see you getting so much out of its lightweight design, programmable ETU and overall performance. We really appreciate you taking the time to share your hands-on experience, including the helpful tips and minor drawbacks for other players considering this rifle. Thanks again for choosing Patrol Base and for your support. We hope you have a brilliant time putting your KS-1 through its paces!

Posted 5 days ago

“Delivery and correspondence was fast thank you”

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Posted 1 week ago

Hi Alex, Thanks for the glowing review! We’re delighted to know you had such a good experience.

Posted 5 days ago

“Honestly everything was amazing from ordering all the way to delivery”

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Posted 1 week ago

Hi Kane, We’re delighted to have earned your positive feedback. Thank you for your trust and support!

Posted 5 days ago

“Great amount of air soft guns to choose from & friendly staff & reliable workshop that know there stuff”

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Posted 1 week ago

Hi Steven, We couldn’t be happier to hear this. Thank you for your lovely comments and continued support.

Posted 5 days ago

“Good customer service with returns and great delivery speeds”

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Posted 1 week ago

Hi Louis, Thanks for the wonderful review! We’re always striving to provide the best possible experience.

Posted 5 days ago

“Straight forward transactions. No hidden ifs or buts. All as described and received with no problem.”

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Posted 1 week ago

Hi, Your feedback is greatly appreciated. We’re glad everything was to your satisfaction!

Posted 5 days ago

Patrol Base is rated 4.6 based on 3,215 reviews