Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,231 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 1st November 2026

205

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is the only company I use Their customer service level is second and None Any issues I have had they have gone above and beyond to find resolution It is an absolute pleasure shopping with this company and I’m a creature of habit so they have a Customer for life Outstanding company outstanding Staff Pleasure to shop here”

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Posted 5 months ago

“Purchased a KRYTAC KRISS VECTOR GBB and absolutely love it! Delivery was fast and with tracking, the box was in good condition when it arrived as well as the vector. Will absolutely be making future purchases from Patrol Base again!”

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Posted 2 days ago

Hi Oliver, Your lovely review means so much to us! We're pleased you're happy with your product and hope to welcome you back soon.

Posted 1 day ago

“Asked for refund - broken pistol. I've not asked for fixing.”

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Posted 2 days ago

Hi Marcin, I'm sorry to hear of this experience and i'll arrange for a member of our returns team to get in touch with you.

Posted 1 day ago

“Great shop alittle long on the delivery for eu products but altogether good experience.”

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Posted 2 days ago

Hi Peter, Thank you for your wonderful review! Our team works hard to deliver the best possible service, so your feedback means so much.

Posted 1 day ago

“I've always wanted a FAMAS and this one is identical and at the right price I will buy more in the future to ad to my collection many thanks.”

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Posted 2 days ago

Hi Wayne, Thank you for your kind feedback! We take pride in the quality of our products and are delighted you're happy with yours.

Posted 1 day ago

“Big disappointment, purchased an AEG M4, with two tone expecting it to be painted as shown on the website, (handguard, buttstock etc). Came with the receiver painted instead. No returns on two tone items, simply can't be trusted. Won't be shopping with them again.”

Helpful Report

Posted 3 days ago

Hi, I'm sorry to hear of the issues you have faced and would like to chance to resolve them. As you haven't provided an order number or email, I'd like to ask you to get in touch on 01484 644 709 and ask for Natalie, our customer service manager. Alternatively you can email her via natalie@patrolbase.co.uk

Posted 1 day ago

“Very good..”

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Posted 4 days ago

Hi Spencer, Thank you so much for your fantastic 5-star review! We're delighted to hear you're happy with your purchase. Your support means a lot to us!

Posted 1 day ago

“My favorite airsoft shop, always excellent service and prompt delivery.”

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Posted 4 days ago

Hi Paul, We're grateful for your positive feedback and support. Thank you for being part of our customer community!

Posted 1 day ago

“Having used Patrol base for many years the service from start to finish is excellent, I will continue to use them as my 1st choice for gear .Highly recommend.”

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Posted 4 days ago

Hi Andrew, Your kind words mean a lot to us! Thank you for choosing our company and for sharing your positive experience.

Posted 4 days ago

“Great service.”

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Posted 4 days ago

Hi Malcolm, We really appreciate your positive feedback! It's always rewarding to know our efforts are making a difference to our customers. Thanks for the five-star rating! We're delighted you've enjoyed shopping with us and appreciate your support.

Posted 4 days ago

“First order but cant use item as no batteries in stock and was told wont be getting any.so cant use product.”

Helpful Report

Posted 4 days ago

Hi Jay, We would like to inform you that the majority of the airsoft guns we currently offer do not include a battery or charger. To operate your product correctly, you will need to purchase a compatible battery and charger separately. This information is clearly outlined in the "What’s Included" section of each product description on our website. If batteries and chargers are not listed there, they are not included with the item. In the past, included batteries and chargers were found to have a high failure rate or limited lifespan. For this reason, manufacturers stopped including batteries and chargers. We have long recommended upgrading to higher-quality options to ensure optimal performance and long-term reliability. You can find details about the required battery for your specific model in the product description, often accompanied by a direct link for your convenience

Posted 4 days ago

“Got a Delta Armory R15 FREYA™ Gen.2 14" M-LOK M4/AR-15 AEG in two tone, so i cant speak on the standard colour ways, however when it came to doing maintenance it was next to impossible to take apart when taking the handguard off and barrel nut, i had tried for weeks using different tools and things suggested online, so when it comes to buying this model of AEG id advise to stay clear of two toning the weapon or else you'll have a nightmare of a time and end up giving up like i did. I had also contacted both Patrol base and Delta armoury and got back the same response "The barrel nuts and handgaurds have been fitted tighter than usual lately" with no real help with my issue.”

Helpful Report

Posted 5 days ago

Thank you for taking the time to share your feedback. We're sorry to hear you've experienced difficulties when carrying out maintenance on your Delta Armory R15 FREYA™ and that the handguard and barrel nut have proved so difficult to remove, particularly on the two-tone version. We also apologise that the responses you received from both ourselves and Delta Armory didn't provide the practical help or resolution you were hoping for. We understand how frustrating this must have been, especially after spending so much time trying different approaches. Your feedback regarding the tightness of the handguard and barrel nut, particularly on two-tone models, has been noted and will be passed on to the relevant team. We appreciate you bringing this to our attention, as customer feedback helps us identify areas where products and customer support can be improved. As an order number or email hasn't been provided, i urge you to get in touch with out customer service team on 01484 644 709 or alternatively websales@patrolbase.co.uk.

Posted 1 day ago

“Shopping experience was easy and straightforward, reasonable delivery time with great packaging.”

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Posted 6 days ago

Hi Leonard, Thank you for your five-star review! We pride ourselves on making the shopping experience as easy and straightforward as possible, so your feedback is greatly appreciated.

Posted 4 days ago

“Fast delivery and good quality items”

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Posted 6 days ago

Hi Lisa, Thank you for your wonderful review! We really appreciate your feedback and are delighted to have met your expectations.

Posted 4 days ago

“I got the nuprol delta vanguard pre two tone 13 inch and the range is absolutely amazing for the price I upgraded the rubber and with .28s the range is about 70 metres great product!”

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Posted 1 week ago

Hi Fin, We're happy to hear the product has met your expectations. Thanks for the excellent rating!

Posted 1 week ago

“Played Airsoft years ago and now my son wants to try it got a couple of guns and one came today. Very good service and very quick delivery will diff order more stuff.”

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Posted 1 week ago

Hi David, It's wonderful to hear that you've enjoyed your experience with our company. Thanks for your kind words and continued custom.

Posted 1 week ago

“Item arrived quickly and it was as stated in the advert ,very pleased”

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Posted 1 week ago

Hi Trevor, We really appreciate you taking the time to leave us a review. It's great to hear that your experience has been a positive one.

Posted 1 week ago

“Payed for premium delivery and shipment was not even sent off within the delivery timeframe.”

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Posted 1 week ago

Hi Ky, Please contact our customer service team on 01484 644 709 so we can look into this for you and arrange a refund of delivery cost where applicable.

Posted 1 week ago

“My third gun arrived today ,couldn't wait to attach a scope and silencer ,, Not sure if the scope is in the correct position ?”

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Posted 1 week ago

Hi Alan, It's great to know you've enjoyed shopping with us. Thank you for your lovely feedback and continued custom. Please get in touch with our customer service team on 01484 644 709 if you require any further help or assistance.

Posted 1 week ago

“Have dealt with Patrolbase a few times over phone & with orders found them very courteous in offering advice & info, even on weapons I already own, fast delivery service I would thoroughly recommend them”

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Posted 1 week ago

Hi Peter, Thanks for the brilliant review! We're so pleased to know you've had a positive experience with our business.

Posted 1 week ago

“I’ve been shopping with Patrol Base for years and love your product range and website, but the phone support is, honestly, not up to par. Waiting on hold takes far too long, and when someone finally answers, the conversation feels rushed and transactional. If you want loyal customers to keep coming back, the phone experience needs to match the quality of everything else.”

Helpful Report

Posted 1 week ago

Hi, Thank you for your honest feedback and for being a loyal Patrol Base customer over the years. It's fantastic to hear that you enjoy our product range and website, but we're genuinely sorry that your experience with our phone support hasn't lived up to expectations. We completely understand how frustrating long waiting times can be, and it's disappointing to hear that the service you received felt rushed. Providing helpful, friendly and attentive customer service is just as important to us as the products we offer. Your comments have been taken on board and will be passed on to the relevant team so we can look at where improvements can be made. We really appreciate you bringing this to our attention and hope we can provide a much better experience next time you need us. Thank you again for your continued support!

Posted 1 day ago

Patrol Base is rated 4.6 based on 3,231 reviews