Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,254 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 12th November 2026

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is the only company I use Their customer service level is second and None Any issues I have had they have gone above and beyond to find resolution It is an absolute pleasure shopping with this company and I’m a creature of habit so they have a Customer for life Outstanding company outstanding Staff Pleasure to shop here”

Helpful Report

Posted 5 months ago

“Well guys I'm yeti an airsoft player just starting off in this big world of airsoft. Anyway there's so many things to remember to who do you trust. Well I've been there been told this and that I waseven told not to trust Patrol Base. Which I didn't listen too. Because I like to find out things myself. So my first thing I brought was a biggie the M249 Minime. I had a slight problem got in touch and it was sorted no messing around no waiting months. And on top of that they were very nice 👍. And now I've ordered something else and I had some concerns about it. Because people getting into my head. So I spoke with them and they fully put my mind at rest. So I can't recommend them more than I am they are good bunch of human beings that I trust.”

Helpful Report

Posted 18 hours ago

Hi William, Thank you so much for such a fantastic review! It's great to hear that your experience with Patrol Base has been a positive one, especially as you're just starting your Airsoft journey. We're pleased our team was able to resolve the issue with your M249 Minimi quickly and put your mind at ease with your latest purchase. We understand there can be a lot to learn when getting into Airsoft, and we're always happy to offer advice and help where we can. Your trust and recommendation mean a great deal to us. Welcome to the Airsoft community, and we look forward to helping you with many more purchases along the way! Happy shooting! 👍

Posted 17 hours ago

“Very easy from ordering to fast delivery, well packaged and great communication, absolutely no problems at all. I will be ordering more equipment/pews from them in the future as they are a a great company to deal with.”

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Posted 18 hours ago

Hi Gregg, Your 5-star review is greatly appreciated! Thank you for shopping with us and taking the time to let others know about your experience!

Posted 17 hours ago

“Very good product and very efficient delivery.”

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Posted 19 hours ago

Hi Keith, We appreciate your lovely feedback. We're always looking to provide quality products at great prices, and we're pleased you've had a positive experience.

Posted 17 hours ago

“Extremely well made and well protected when delivered, only down side was the unclear assembly instructions but that's more on the production company, would still recommend”

Helpful Report

Posted 20 hours ago

Hi Christopher, We're thrilled you're happy with your purchase. Your feedback is always appreciated, and we hope you enjoy your new addition to your setup!

Posted 17 hours ago

“Great customer service”

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Posted 1 day ago

Hi George, Thank you for your fantastic review! We're delighted you had a positive experience shopping with Patrol Base. Your support means a lot to the team.

Posted 17 hours ago

“I've ordered airsoft gear from several places on the same day and guess what company delivers first and on time, PATROLBASE. still waiting (days probably) for the rest to turn up!! I'll be choosing Patrolbase for further orders, thanks guys”

Helpful Report

Posted 1 day ago

Hi, Your feedback is greatly appreciated. We're always striving to make shopping with Patrol Base as straightforward and enjoyable as possible. We really appreciate you recommending us. Thank you for being a valued customer and for taking the time to leave such positive feedback.

Posted 1 day ago

“Very good customer support and products are in good shape when they arrive, unlike some airsoft sites.”

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Posted 1 day ago

Hi Oscar! Thank you for your fantastic review! We're delighted you had a positive experience shopping with Patrol Base. Your support means a lot to the team.

Posted 1 day ago

“Gun purchased broke on first use. £50++ wasted tbh. Delivery and site itself fine, just not a good product sold.”

Helpful Report

Posted 1 day ago

Hi Jamie, Thank you for your feedback. We're sorry to hear the gun developed a fault during its first use. This is certainly not the experience we want our customers to have. We would always encourage customers to contact our customer service team if they experience an issue with a product, as we can arrange for it to be returned and assessed under our warranty process where applicable. We're pleased to hear you were happy with our website and delivery service, and would appreciate the opportunity to look into the issue with the gun further.

Posted 1 day ago

“Delivery times are misleading. Paid extra for same day dispatch. Didn't happen... again.”

Helpful Report

Posted 1 day ago

Hi Ben, Unfortunately, we do not offer a guaranteed same-day dispatch service. Our standard dispatch timeframe is within 24 hours, with an estimated delivery time of 1–2 working days. We are unable to guarantee next-day delivery, as unforeseen circumstances or delays with the courier can occasionally occur. For this reason, we do not believe it would be fair to charge customers for a service that we cannot guarantee. Having reviewed your order, I can confirm that you selected and paid for our standard delivery service at a cost of £6.95, which carries an estimated delivery timeframe of 3–5 working days. Your order was placed on 19/10/2026, packed and labelled on 21/10/2026, and successfully delivered on 22/10/2026. As such, your order was delivered well within the advertised 3–5 working day timeframe for the delivery service you selected. I hope this clarifies the delivery service provided and the timeline associated with your order.

Posted 1 day ago

“I’ve bought two guns from here and had three issues but their customer service has had return arranged and their workshop loom and correct the issues. Customer service spot on”

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Posted 4 days ago

Hi Sean, Thank you for sharing your positive experience. Providing excellent service is what we strive for, and we're delighted you were happy.

Posted 3 days ago

“I like this company they deliver. The items I ordered are v good quality. What's not to like.”

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Posted 4 days ago

Hi, Thank you for your continued confidence in our company. We genuinely appreciate your feedback and look forward to serving you again.

Posted 3 days ago

“Fast delivery, easy check out, can't fault you.”

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Posted 4 days ago

Hi Jason, A big thank you for your 5-star review! Your feedback and support mean the world to our team. We hope to see you again soon!

Posted 3 days ago

“Fast delivery”

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Posted 6 days ago

Hi, A big thank you for your 5-star review! Your feedback and support mean the world to our team. We hope to see you again soon!

Posted 3 days ago

“Purchased the Delta Armory 9" 20mm Picatinny RIS Handguard to upgrade my setup, and I couldn't be happier with the whole process. Browsing the Patrol Base online catalogue made it easy to pick out the right free-float rail with an included barrel nut. Delivery was fast, and the final installation was straightforward and rock-solid. Excellent quality for the price and a seamless buying experience from start to finish.”

Patrol Base 5 star review on 6th November 2026

Helpful Report

Posted 6 days ago

Hi, Thank you for such a fantastic review! We're delighted to hear you're happy with your Delta Armory handguard and that the installation went smoothly. It's great to know you found our website easy to navigate and that the product quality, pricing and delivery all met your expectations. We really appreciate you choosing Patrol Base and look forward to helping you with your next upgrade. Happy Airsofting!

Posted 6 days ago

“Good delivery, great range of products and overall very good quality experience dealing with Patrol Base. Would heartily recommend to a friend.”

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Posted 1 week ago

Hi Christian, Thank you for sharing your positive experience. Providing excellent service is what we strive for, and we're delighted you were happy!

Posted 6 days ago

“Fast delivery, quality product. Bought DYE full face mask for 13 yr old son. First time airsofting with older brother. Old brothers mate had front tooth chipped previous week so was concerned about face protection. Was expensive but older son said need the right kit and i wanted piece of mind. He was comfortable and it looked good. He was more than happy with it.”

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Posted 1 week ago

Hi, Thank you for your fantastic 5-star review! We're delighted to hear you're happy with your purchase and hope you enjoy your product.

Posted 6 days ago

“Great gear thanks ;) will buy more soon please send out a discount code!”

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Posted 1 week ago

Hi David, A big thank you for your 5-star review! Your feedback and support mean the world to our team. We hope to see you again soon!

Posted 6 days ago

“Excellent service got 2 golden eagle m870 gas shotgun 1 is up and working just waiting on some internal springs to get the other one working I salvaged a couple of parts of a broken one all I need for shotgun 2 is 3 internal springs and that will be working both shotguns are gas tight no leaks will keep an eye on the boneyard”

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Posted 1 week ago

Hi Paul, We really appreciate your 5-star rating. Thank you for your purchase and for sharing your positive feedback!

Posted 6 days ago

“The best shop in the airsoft game highly recommend for all your pew pew needs and accessories”

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Posted 1 week ago

Hi Paul, A big thank you for your 5-star review! Your feedback and support mean the world to our team. We hope to see you again soon!

Posted 1 week ago

“Very upset with the way I was treated out of three items ordered, after five week's only one arrived ( and that was broken . I am still waiting for the order to be picked up and returned”

Helpful Report

Posted 1 week ago

Hi Peter, We're very sorry to hear about your experience and sincerely apologise for the disappointment and frustration caused. This is certainly not the level of service we aim to provide. we would like to clarify that the collection was booked by us, and once a collection has been arranged, the actual collection is the responsibility of the courier. Unfortunately, we cannot be held responsible for the courier failing to attend or complete the collection as scheduled. We understand this has been frustrating, but we have taken the necessary steps on our side to arrange the return. We apologise for the inconvenience caused by the courier's failure to fulfil the collection. Please accept our sincere apologies for the inconvenience. We would really appreciate the opportunity to look into this matter and get everything resolved as quickly as possible. Thank you for bringing this to our attention.

Posted 1 week ago

Patrol Base is rated 4.6 based on 3,254 reviews