Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,138 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,138 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 29th August 2026

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is the only company I use Their customer service level is second and None Any issues I have had they have gone above and beyond to find resolution It is an absolute pleasure shopping with this company and I’m a creature of habit so they have a Customer for life Outstanding company outstanding Staff Pleasure to shop here”

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Posted 3 months ago

“Every order has been delivered timely and any queries or mistakes on my end have been quickly, professionally and down right amazingly fixed/answered from the customer support.”

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Posted 3 hours ago

“Awesome company any issues they sort them out straight away highly recommend... Prices are awesome plus the staff in the office are easy to talk to cis rhey play and under stand”

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Posted 4 hours ago

“Never arrive on time”

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Posted 6 hours ago

“The item was great couldn't be happier and the delivery was very quick”

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Posted 2 days ago

“Great communication every step of the way. And when they realised the rifle I'd ordered was no longer in stock I picked one for £20 more which they supplied at no extra cost. Excellent service.”

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Posted 2 days ago

“Fast delivery and good service”

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Posted 2 days ago

“I have a modeed 249 and the current box mag couldn't keep up with an 11.1v battery, this Battleaxe box mag from Patrol Base is a MASSIVE GAME CHANGER”

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Posted 3 days ago

“Never had a problem with these guys best website layout and easy to look around iv got many rifts/gear from these guys they are defo my go two for all air-soft needs”

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Posted 3 days ago

“Won’t be buying from here again first bad experience ordered a sidearm two toned front fibre sight was broken whilst being painted over let that slide due to being quick and easy replacement 2nd time ordered an S&t ak105 wanted to use the quick change feature to change spring after testing and finding a weird click and crunch to reveal a way overpowered spring cut down to size or a party sausage so god knows what’s causing the weird noises and feel. And just now trying to upload a pic for proof it won’t let me”

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Posted 3 days ago

“Super helpful orders arrived in great time. well worth a browse on there site would definitely recommend.”

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Posted 3 days ago

“Awesome service”

Patrol Base 5 star review on 3rd September 2026

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Posted 4 days ago

“Very good to deal with helpful and polite if you have any questions also the mail order is always in time I do not use anyone else for my airsoft equipment”

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Posted 4 days ago

“Patrol base have been excellent in everything other than delivery. They charge £6.95 for standard delivery or £9.95 for fast track. Standard delivery so far has been over a week and no dispatch email. This is the only thing I have issues with, but it taints the whole experience.”

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Posted 5 days ago

“Good customer service”

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Posted 5 days ago

“Delivery was fast. And every i order arrived in good condition”

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Posted 5 days ago

“I want to start with the positive. Their service is good, good shipping service with UPS. However, the quality control and customer service is one of the worst I have ever seen within a single service. I have ordered a full kit, with a rifle, battery and the charger. All these were recommended in the description of the item. As a newbie in this hobbie, I assumed they knew what was best. The charger ended up killing itself, and taking the battery with it too. The charger is always in "full charge" mode although nothing is connected, a different charger doesn't charge it. After I read online, I found i am not the only person who has this issue with this exact charger. I obviously called their support line, where there is an audio on repeat, of a woman saying the same thing over and over again. First time they just hung up my call after 45 minutes of waiting, and right now, at the time of writting this, i am on the line with them for 25 minutes. I have called at 9 am and now at 2.45 pm. This is terrible, and I am refunding the charger and the battery ASAP, if they will bother to answer my call.”

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Posted 6 days ago

“Fast excellent service”

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Posted 6 days ago

“Not impressed with constant requests to leave a review - having already done so THREE times!”

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Posted 6 days ago

“Very poor service I have not received my product even though I asked for a refund this I've ordered again of the from them again and same thing happened again.”

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Posted 6 days ago

“The Mauser Kar98k I bought at Patrol Base is a really great rifle, very fast delivery. I recommend shopping at this company.”

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Posted 1 week ago

Patrol Base is rated 4.6 based on 3,138 reviews