Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,128 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,128 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 3rd September 2026

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is the only company I use Their customer service level is second and None Any issues I have had they have gone above and beyond to find resolution It is an absolute pleasure shopping with this company and I’m a creature of habit so they have a Customer for life Outstanding company outstanding Staff Pleasure to shop here”

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Posted 3 months ago

“Awesome service”

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Posted 6 hours ago

“Very good to deal with helpful and polite if you have any questions also the mail order is always in time I do not use anyone else for my airsoft equipment”

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Posted 7 hours ago

“Patrol base have been excellent in everything other than delivery. They charge £6.95 for standard delivery or £9.95 for fast track. Standard delivery so far has been over a week and no dispatch email. This is the only thing I have issues with, but it taints the whole experience.”

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Posted 1 day ago

“Good customer service”

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Posted 1 day ago

“Delivery was fast. And every i order arrived in good condition”

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Posted 1 day ago

“I want to start with the positive. Their service is good, good shipping service with UPS. However, the quality control and customer service is one of the worst I have ever seen within a single service. I have ordered a full kit, with a rifle, battery and the charger. All these were recommended in the description of the item. As a newbie in this hobbie, I assumed they knew what was best. The charger ended up killing itself, and taking the battery with it too. The charger is always in "full charge" mode although nothing is connected, a different charger doesn't charge it. After I read online, I found i am not the only person who has this issue with this exact charger. I obviously called their support line, where there is an audio on repeat, of a woman saying the same thing over and over again. First time they just hung up my call after 45 minutes of waiting, and right now, at the time of writting this, i am on the line with them for 25 minutes. I have called at 9 am and now at 2.45 pm. This is terrible, and I am refunding the charger and the battery ASAP, if they will bother to answer my call.”

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Posted 2 days ago

“Fast excellent service”

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Posted 2 days ago

“Not impressed with constant requests to leave a review - having already done so THREE times!”

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Posted 2 days ago

“Very poor service I have not received my product even though I asked for a refund this I've ordered again of the from them again and same thing happened again.”

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Posted 2 days ago

“The Mauser Kar98k I bought at Patrol Base is a really great rifle, very fast delivery. I recommend shopping at this company.”

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Posted 3 days ago

“Firstly so good to find a case the right size, not too big but big enough to protect its contents. Then to find it wasn't too expensive and the icing on the cake was the very quick delivery. The case lived up to expectations especially in fit to my gun and the quality of the case! Absolutely delighted with Patrol Base!”

Patrol Base 5 star review on 30th August 2026

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Posted 4 days ago

“Very quick response and postage. Will use again”

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Posted 5 days ago

“I got the part I needed for my Kriss Vector. If I had to say anything negative it was the price of shipping for such a small part. But on the plus side it got delivered quickly and in great condition.”

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Posted 5 days ago

“I bought several Airsoft replicas from them and everyone has had an issue. Some resolved relatively painlessly, others I'm still trying to resolve but have been completely blanked for 3-weeks and counting after raising a formal complaint to their customer services manager. I've been sending regular emails and phoning directly and while on the email front I've got zero replies post their initial one, all calls are pointless as I get fobbed off every time with some sort of excuse as to why the manager can't speak to me. Everything I have bought has been brand new and within 30-days there is an issue. I return it and then I get given an old refurbished unit which I've proven every time by showing the serial numbers are several hundred units younger than the original I returned and on top of that, there are cosmetic blemishes that show prior use. Under Consumer Rights Act 2015, I should be getting a brand-new unit replacement if there is an issue raised within 30-days but time and time again, Patrol Base are trying their luck to get rid of old refurbished stock acting like its brand-new. More recently I was sent the completely wrong shotgun replica that was most definitely a return as there was a Patrol Base label stating it needed to go back to the workshop for inspection. The correct replica was sent and then it fell a part after 3-hours of use which is currently a part of my active formal complaint which they refuse to address. I also bought a sniper replica in the same order that has had endless issues. First it wasn't holding a seal so every other shot it was losing between 50-100 FPS consistently. The replacement they sent was meant to be a brand-new one but there was cosmetic damage, rust and loose components, and to top it off this replica was also several hundred units younger than the original so not even a part of the same batch which they tried to palm off as a brand new replacement. That's not the end of the issues for the sniper. That old rusty thing they tried to palm off, their workshop staff actively withheld the extra springs that came with it "because it would bring you over site limits". That's literally their excuse. Bearing in mind that the first one came with the extra springs. I requested multiple times that they need to send me the items I legally paid for as they had no right to police this and they stood their ground until I raised a formal complaint. I've since received a brand new replica with all the expected items but I haven't even tested it as I just don't have the energy to keep dealing with their colossally poor customer service handling. So to sum up. Repeated issues with brand-new replicas. They try to replace them with refurbished instead of brand-new ones. Randomly, on whim they will police the items that come with your replica and retain them with zero compensation or notice. Finally, if you bring a serious formal complaint to them regarding the actions of their staff which is very legally dubious, they will blank you on any and all communication mediums and refuse to address the issues. All these issues are raised within 30-days and should be treated as manufacturer defects and thus replaced with a brand-new unit. Not old, refurb stock! I believe after everything I've experienced with this company and all the evidence I've compiled, I will be raising this to Trading Standards as their is multiple breaches of Consumer Rights at the very least and the use of old, used stocks for replacement of brand-new items that have exhibited manufacture faults is completely wrong. These items aren't cheap and it is incredibly cheap of them to try and short change you as the consumer for faults outside of your control. I've had enough and after nearly a month of trying to work with them to solve this amicably, the outright unprofessional and rudeness of just blanking my very serious formal complaints, they burned the bridge. I hope Trading Standards does a thorough investigation into them and holds them accountable. To would be customers; please double check everything you get from them and double check the contents that should be coming with it from the manufacturer. Also, inform yourself of your consumer rights and hold them accountable. Don't allow them to remove your rights. Another tid bit I found out is that they have been removed from Trustpilots platform for alleged breach of their guidelines - take from that what you will but from what I've experienced and many others, the super high rating just didn't make sense.”

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Posted 5 days ago

“Delivery was fast, just becareful when purchasing the guns as on the one I bought the mg42, the metal bars the mag sits on was bent out of shape and the charging handle sits very loose into it's slot”

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Posted 6 days ago

“i’m very happy . i’m ordering from the day i start playing airsoft and i never stop buying new stuff , which on this website you can find everything you need.”

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Posted 6 days ago

“Fast delivery, well packed, everything arrived intact and order was correct.”

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Posted 6 days ago

“Great service. Items are exactly as described.”

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Posted 6 days ago

“Great product and service”

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Posted 6 days ago

“Delivery was good and fast”

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Posted 6 days ago

Patrol Base is rated 4.6 based on 3,128 reviews