Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,159 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,159 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 29th August 2026

198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Patrol base have been excellent in everything other than delivery. They charge £6.95 for standard delivery or £9.95 for fast track. Standard delivery so far has been over a week and no dispatch email. This is the only thing I have issues with, but it taints the whole experience.”

Helpful Report

Posted 3 weeks ago

“Just bought another lipo battery from you, it has a different plug connection to my rifle, not like the previous battery which is OK. Been trying to contact you by phone to see what options there are but unable to contact anyone your side.”

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Posted 1 month ago

“WRONG HEX KEY DELIVERED”

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Posted 1 month ago

“Two times having replicas they totally fine. But my fds two of them got some issues. One of them received a replica can not shoot, another one receive a battery doesn’t work. So make the reputation getting worse. Personally I ordered a plate carrier and some bbs, they on hold in Dpd centre because of pack size issue, it took me three weeks to get the item, disappointed to the logistics arrangement and need you to actively contact them to get updates and move to next steps.”

Helpful Report

Posted 1 month ago

“Great that you guys fix the gun and really do care can tell but customer response and keeping the customer in the loop is poor I sent three emails whilst waiting two weeks for my gun to repaired on the last email expressing my frustration only then you kept me in the loop needs to be looked at once the information was forward to me it was great”

Helpful Report

Posted 1 month ago

“The store is huge with plenty of Airsoft guns and supplies, but it has completely lost the feel of a local Airsoft shop. I visited on a quiet day with only two other customers inside, yet there was no enthusiasm from staff to offer any help. All the Airsoft guns are cable tied down, so you cannot feel the weight or get a proper sense of how they handle. When you ask staff to look at a gun behind the counter, they hold it like it is made of gold, giving you a list of “don’t do this” and “don’t do that”, which makes you feel uncomfortable and unable to properly inspect it. Overall, the experience was not pleasant. You might as well buy online because the in‑store visit offers no benefit. Smaller independent stores are far better. They talk to you, recommend things, and in some cases even let you test shoot the guns so you know exactly what you are buying. In short, you would not buy a car without a test drive, and the same should apply here.”

Helpful Report

Posted 1 month ago

“Idk depends on how the after sale and helpfulness of the company which I will know now”

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Posted 1 month ago

“There ok customer service quite poor”

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Posted 2 months ago

“A bit shakey out of the box compared to the specna arms flex. Doesnt seem to lock back for access to the hop up like the flex does. Bolts rusted after one use outdoors. A little disapointed in the performance out of the box. Though i am sure i can fix it.”

Helpful Report

Posted 2 months ago

“I have always given PB five ⭐️, my last few purchases not so good. No confirmation email after purchase. One item defective and returned. I had to chase three times to get a refund which took about a month. This is way below their usual faultless service.”

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Posted 2 months ago

“The barrel threads were damaged”

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Posted 2 months ago

“The Salient arms BLU gbb pistol was everything I had hoped for, 9/10 the only reason I don’t give it a 10 is because the barrel is a little bit rattly in its housing, as it’s my first gbb pistol I’m not sure if this is common? But it just felt a little bit off to me. I also have to mention the customer service is absolute rubbish, my products were late even though I paid for the premium service! And there was no answer when I tried to phone and no answer to my emails! 0/10 for customer service!”

Helpful Report

Posted 2 months ago

“I'm happy with the rif eventually, but your communication is very poor. After ordering some upgrades from you at the same time as the rif and filling in the area for special instructions you sent it out with the part's in the box and not fitted. So then I had to send it back at my expense because of you not reading the instructions. This then turned into a 3 weeks wait & me chasing you. Not a great experience to say the least. 3 stars for the rif arriving safely.”

Helpful Report

Posted 2 months ago

“The pistol is amazing. The only issue I have is that I paid for 2 working day shipping and it took about 4 working days for me to receive.”

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Posted 2 months ago

“The gun is really great quality patrol base is a good website. However my gun came with some faults like the dust cover would not shut also my speed loader is missing from the parcel even though it stated it was included in the package, I have emailed 3 or 4 times however no response”

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Posted 3 months ago

“Products were spot on,ade this order from a goodwill gesture from the business and has secured me as customer for the foreseeable! However the courier used really dropped the ball which has left me hesitant to order again”

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Posted 3 months ago

“Your service was fine. I ordered a product, you guys delivered it. Job done. Will I use your website again, yeah probably. But I don't appreciate the 3 prompts asking me for validation.”

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Posted 3 months ago

“Patrol base themselves were perfect no complaints there it’s just the particular gun I bought had many problems out the box and had to return it”

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Posted 3 months ago

“Ok ordering process but sadly the delivery service was abysmal.”

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Posted 3 months ago

“The gun itself is great and the package arrived early which bumps the rating up but the two tone paint job was messy and paint was in other areas like over spray”

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Posted 3 months ago

Patrol Base is rated 4.6 based on 3,159 reviews