Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,250 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 11th November 2026

206

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gun purchased broke on first use. £50++ wasted tbh. Delivery and site itself fine, just not a good product sold.”

Helpful Report

Posted 17 hours ago

Hi Jamie, Thank you for your feedback. We're sorry to hear the gun developed a fault during its first use. This is certainly not the experience we want our customers to have. We would always encourage customers to contact our customer service team if they experience an issue with a product, as we can arrange for it to be returned and assessed under our warranty process where applicable. We're pleased to hear you were happy with our website and delivery service, and would appreciate the opportunity to look into the issue with the gun further.

Posted 15 hours ago

“Got a Delta Armory R15 FREYA™ Gen.2 14" M-LOK M4/AR-15 AEG in two tone, so i cant speak on the standard colour ways, however when it came to doing maintenance it was next to impossible to take apart when taking the handguard off and barrel nut, i had tried for weeks using different tools and things suggested online, so when it comes to buying this model of AEG id advise to stay clear of two toning the weapon or else you'll have a nightmare of a time and end up giving up like i did. I had also contacted both Patrol base and Delta armoury and got back the same response "The barrel nuts and handgaurds have been fitted tighter than usual lately" with no real help with my issue.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback. We're sorry to hear you've experienced difficulties when carrying out maintenance on your Delta Armory R15 FREYA™ and that the handguard and barrel nut have proved so difficult to remove, particularly on the two-tone version. We also apologise that the responses you received from both ourselves and Delta Armory didn't provide the practical help or resolution you were hoping for. We understand how frustrating this must have been, especially after spending so much time trying different approaches. Your feedback regarding the tightness of the handguard and barrel nut, particularly on two-tone models, has been noted and will be passed on to the relevant team. We appreciate you bringing this to our attention, as customer feedback helps us identify areas where products and customer support can be improved. As an order number or email hasn't been provided, i urge you to get in touch with out customer service team on 01484 644 709 or alternatively websales@patrolbase.co.uk.

Posted 1 week ago

“I’ve been shopping with Patrol Base for years and love your product range and website, but the phone support is, honestly, not up to par. Waiting on hold takes far too long, and when someone finally answers, the conversation feels rushed and transactional. If you want loyal customers to keep coming back, the phone experience needs to match the quality of everything else.”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for your honest feedback and for being a loyal Patrol Base customer over the years. It's fantastic to hear that you enjoy our product range and website, but we're genuinely sorry that your experience with our phone support hasn't lived up to expectations. We completely understand how frustrating long waiting times can be, and it's disappointing to hear that the service you received felt rushed. Providing helpful, friendly and attentive customer service is just as important to us as the products we offer. Your comments have been taken on board and will be passed on to the relevant team so we can look at where improvements can be made. We really appreciate you bringing this to our attention and hope we can provide a much better experience next time you need us. Thank you again for your continued support!

Posted 1 week ago

“Three stars could have been five. Ordering and delivery were simple, quick and efficient. Thank you, PB. The KAC QDC looks awesome on my TM Mk18 GBBR and feels well-made and well presented externally. Unscrewing the body revealed the tracer unit, where my troubles started. Could I unscrew it? Like hell I could. In the end, it took a vice and grips to shift it. This resulted in scuffing the black anodised finish of the tracer, so no returns for me. (My superpower - No patience Man). The issue is the threads are not anodised, and some minor corrosion locked the two pieces together. So no blame on PB. A little lube has solved it. Hopefully this is a one-off, and others won't experience the same. I think the performance is great. Opposing players were surprised by the flame flash brightness. I was playing in a semi-woodland daytime setting, and under the canopy, the tracer rounds were bright enough to follow. In the dark, the tracer rounds were bright and clear. Am I happy? Yes, I am; it's my first tracer, and I made a good choice. Would I recommend it? Assuming other units don't have my issue, I would definitely recommend this combined suppressor and tracer unit. Conclusion - if I hadn't had the issue, the KAC QDC would score a solid five points”

Helpful Report

Posted 1 month ago

Hi Simon, Thank you for taking the time to leave such a detailed and honest review. We’re really pleased to hear that you were happy with the ordering and delivery process, as well as the overall look, build quality and performance of the KAC QDC. We’re sorry to hear about the difficulty you experienced when separating the tracer unit. We completely understand how frustrating that must have been, particularly with the additional scuffing caused while trying to remove it. We appreciate you explaining what happened and are glad to hear that a little lubrication resolved the issue. It’s fantastic to hear that you were impressed with the tracer performance, especially the brightness of both the flash and tracer rounds in different conditions. We’re also pleased that, despite the initial issue, you’re happy with your purchase and would recommend the unit. Thank you again for your detailed feedback. We really appreciate your support and hope you continue to enjoy using your KAC QDC!

Posted 1 month ago

“I’ve had no issues with the products I’ve brought. My only gripe is your shipping costs. I understand if I’m ordering something that needs a large box. However, I’m just ordering something BBs or something small, why does shipping still cost so much? Ordinarily Patrol Base has decent prices, but once you add on the shipping costs it becomes very off putting.”

Helpful Report

Posted 1 month ago

“Patrol base have been excellent in everything other than delivery. They charge £6.95 for standard delivery or £9.95 for fast track. Standard delivery so far has been over a week and no dispatch email. This is the only thing I have issues with, but it taints the whole experience.”

Helpful Report

Posted 2 months ago

“Just bought another lipo battery from you, it has a different plug connection to my rifle, not like the previous battery which is OK. Been trying to contact you by phone to see what options there are but unable to contact anyone your side.”

Helpful Report

Posted 2 months ago

“WRONG HEX KEY DELIVERED”

Helpful Report

Posted 2 months ago

“Two times having replicas they totally fine. But my fds two of them got some issues. One of them received a replica can not shoot, another one receive a battery doesn’t work. So make the reputation getting worse. Personally I ordered a plate carrier and some bbs, they on hold in Dpd centre because of pack size issue, it took me three weeks to get the item, disappointed to the logistics arrangement and need you to actively contact them to get updates and move to next steps.”

Helpful Report

Posted 3 months ago

“Great that you guys fix the gun and really do care can tell but customer response and keeping the customer in the loop is poor I sent three emails whilst waiting two weeks for my gun to repaired on the last email expressing my frustration only then you kept me in the loop needs to be looked at once the information was forward to me it was great”

Helpful Report

Posted 3 months ago

“The store is huge with plenty of Airsoft guns and supplies, but it has completely lost the feel of a local Airsoft shop. I visited on a quiet day with only two other customers inside, yet there was no enthusiasm from staff to offer any help. All the Airsoft guns are cable tied down, so you cannot feel the weight or get a proper sense of how they handle. When you ask staff to look at a gun behind the counter, they hold it like it is made of gold, giving you a list of “don’t do this” and “don’t do that”, which makes you feel uncomfortable and unable to properly inspect it. Overall, the experience was not pleasant. You might as well buy online because the in‑store visit offers no benefit. Smaller independent stores are far better. They talk to you, recommend things, and in some cases even let you test shoot the guns so you know exactly what you are buying. In short, you would not buy a car without a test drive, and the same should apply here.”

Helpful Report

Posted 3 months ago

“Idk depends on how the after sale and helpfulness of the company which I will know now”

Helpful Report

Posted 3 months ago

“There ok customer service quite poor”

Helpful Report

Posted 3 months ago

“A bit shakey out of the box compared to the specna arms flex. Doesnt seem to lock back for access to the hop up like the flex does. Bolts rusted after one use outdoors. A little disapointed in the performance out of the box. Though i am sure i can fix it.”

Helpful Report

Posted 3 months ago

“I have always given PB five ⭐️, my last few purchases not so good. No confirmation email after purchase. One item defective and returned. I had to chase three times to get a refund which took about a month. This is way below their usual faultless service.”

Helpful Report

Posted 3 months ago

“The barrel threads were damaged”

Helpful Report

Posted 3 months ago

“The Salient arms BLU gbb pistol was everything I had hoped for, 9/10 the only reason I don’t give it a 10 is because the barrel is a little bit rattly in its housing, as it’s my first gbb pistol I’m not sure if this is common? But it just felt a little bit off to me. I also have to mention the customer service is absolute rubbish, my products were late even though I paid for the premium service! And there was no answer when I tried to phone and no answer to my emails! 0/10 for customer service!”

Helpful Report

Posted 4 months ago

“I'm happy with the rif eventually, but your communication is very poor. After ordering some upgrades from you at the same time as the rif and filling in the area for special instructions you sent it out with the part's in the box and not fitted. So then I had to send it back at my expense because of you not reading the instructions. This then turned into a 3 weeks wait & me chasing you. Not a great experience to say the least. 3 stars for the rif arriving safely.”

Helpful Report

Posted 4 months ago

“The pistol is amazing. The only issue I have is that I paid for 2 working day shipping and it took about 4 working days for me to receive.”

Helpful Report

Posted 4 months ago

“The gun is really great quality patrol base is a good website. However my gun came with some faults like the dust cover would not shut also my speed loader is missing from the parcel even though it stated it was included in the package, I have emailed 3 or 4 times however no response”

Helpful Report

Posted 4 months ago

Patrol Base is rated 4.6 based on 3,250 reviews