“I used this parking service during my trip. The staff was very friendly and helpful – we were quickly taken to the airport and picked up just as smoothly after our return.
Unfortunately, I have to rate the safety of the car on the parking lot negatively. Right after leaving the premises, I noticed a disturbing noise coming from the wheel. At first, I thought it was just a stone, but after pulling over it turned out that a screw was stuck in the tire. In addition, I noticed a few new scratches on the car body that definitely weren’t there before. When I contacted the parking staff by phone, I was told they were not responsible. This was disappointing, as the car was handed over in good condition.
Luckily, I managed to fix the tire quickly at a nearby mechanic, but overall the experience left me with dissatisfaction and disappointment. The transfer service itself – definitely a plus, but the safety of vehicles needs serious improvement.”
Thanks for your feedback. I'm sorry to hear this. The best thing to do is what you have already done, speak to the car park regarding this, they will be able to look into this further.
“On arrival it was very smooth and they provided a quick transfer. On return the transfer wasn't as organised as ot said on my paperwork to meet at the drop off point. There wasn't anyone there so I rang the number and didnt appreciate the way that the member of staff spoke to me. He said I should have rang when I had picked up my luggage, but this was not the information given at drop off or on the paperwork when I checked.”
