ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,569 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,569 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first time using a courier service and parcel direct have been extremely helpful. They are dealing with all kinds of problems withe Brexit etc but still managed to take the time to explain everything to a new customer. Finally, it's such a lovely thing these days to be able to speak to someone on the phone.”

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Posted 5 years ago

“Booked "door to door" service online. Easy to use. Collection and delivery deadlines met. Seamless transaction and excellent value. No hesitation in recommending ParcelDirect”

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Posted 5 years ago

“Top service. Highly recommend.”

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Posted 5 years ago

“Collected in dublin in evening and delivered in Carlow next day Much better than An Post”

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Posted 5 years ago

“The website is very simple and easy to use.”

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Posted 5 years ago

“Easy to use and customer friendly”

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Posted 5 years ago

“Very happy with the service. Parcel got to it's destination within a week in perfect condition. Some confusion on website when trying to select a pickup point for the parcel as I wouldn't be home on the day of collection, but this was sorted quickly over the phone. Will use this service in the future.”

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Posted 5 years ago

“Simple and quick”

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Posted 5 years ago

“i was waiting for 9 hours to collect an item no any one get back to me or even call me. will never do it again.”

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Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry for the delay on your collection. Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“All very easy from online to collection of parcel at my house”

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Posted 5 years ago

“The phone support was terrific and indicated that the parcel could be collected which saved me having to try to drop it off at a specific location. This made this service one I will certainly use again.”

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Posted 5 years ago

“excellent service. Parcel collected at my house in co Galway at 2-30pm and delivered in London at 10am next day.”

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Posted 5 years ago

“First time using ParcelDirect.ie in December to send a present to England which had a fragile gift in it. The customer service representative I spoke to was very helpful and friendly to deal with and assured me that the parcel would be handled with extreme care. The pick-up and delivery times were Excellent. Present delivered before Christmas all intact. I will definitely be using this provider in the future.”

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Posted 5 years ago

“I used Parcel Direct many times. I sent parcel to Denmark, England and Ireland. The service is easy to use and delivery always quick and in good manner.”

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Posted 5 years ago

“On 18 December 2020 I booked with ParcelDirect for a collection of a parcel from Rathcoole, South Co Dublin, for delivery in Belfast. I was advised that the parcel would be collected by GLS Couriers between 09.00 and 17.00 on Monday, 21st, for delivery in Belfast on 22nd. I thought it was extraordinary that this service was not available over the weekend before the Christmas holiday, surely one of the busiest time of the year. The parcel was NOT collected on 21st. I contacted ParcelDirect (Ruth) by e-mail four times, a) at 17.30 on 21st to which I got a reply at 09.07 on 22nd assuring me that the parcel would be collected 'they (GLS) will have a driver out there asap today to collect this parcel'! b) I acknowledges this reply at 09.45 on 22nd; c) I sent another e-mail at 15.00 on 22nd, as the parcel had not yet been collected. I got a reply at 15.46 from Ruth saying 'I would expect someone to be with you by 6pm'. As the parcel was NOT collected on 22nd, I cancelled the order at 09.07 on 23rd, requesting a refund of the €19.94 charge and I contacted another courier service (DPD). The parcel was collected by their driver at 15.00 on 23rd and was with my family in Belfast at 12.00 on 24 December. An excellent service, unlike the ParcelDirect/GLS offer. I rate ParelDirect.ie 0 out of 5 Kevin P O'Kelly”

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Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“Wow what a service.... collection from your front door and I did not even have to print a label. It was collected the next day by such a friendly guy - cost much less than the post office and I did not have to leave the comfort of my own home.. highly recommend. This will be my means of sending packages from now on.... thank you Parcel Direct.ie”

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Posted 5 years ago

“I found the platform very easy to use and given that this was a one off parcel I would have to say it represents good value. That said we are working on an eCommerce website and would be looking for a shipment partner, this is an area for you that may need more work to make it more attractive.”

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Posted 5 years ago

“I would never use this parcel company again. I had so much trouble getting mine delivered. It was delivered 11 days late even though I paid Express. No response from the company on relation to this either.”

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Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. Apologies for the delay in getting this delivered, please contact us and we will look into this. All the best, PD

Posted 5 years ago

“My booking for collection was scheduled on 29/12/20 from 9-5.30 pm . today is the 2/01/21 and no one has contacted me or picked up the parcel . Still waiting”

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Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“Had a parcel that should have been collected 2 days ago. No sign of courier or any further communication from them or parceldirect. I have sent messages to both and my phone calls go unanswered. Dreadful service. Avoid!!”

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Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this for you. All the best, PD

Posted 5 years ago

ParcelDirect.ie is rated 4.5 based on 3,569 reviews