ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,368 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found this company online as I needed to send a package to a family member in another European Country. Other prices I had found were a bit expensive, so I was delighted to have found this one. It was quite simple, package it, measure it, weight it, submit my details & details of the receiver and print the label. I was then able to drop it into at a drop off location that suited me.”

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Posted 7 months ago

“YOU WILL NEVER GET YOUR REFUND SO AVOID PARCEL DIRECT. USE PARCEL COMPARE INSTEAD. Customer support awful. Parcel consistently not arriving at destination. They will reply until refund is approved then they stop replying when you ask where the refund is.”

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Posted 7 months ago

“Needed help with a package collection and contacted parcel direct.ie and guess what they answer the phone...and straight away..not 40 mins later being told your call is important to us blah blah blah. Really helpful guy on the phone explained everything and even hung on while I brought it all up on the computer, he also advised that a certain company would not only collect at the door but would also put a printed label on it for me, really saved me messing around with emailing labels to sender etc. Top notch service, will certainly be using again. 👍🏻”

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Posted 7 months ago

“Great service and easy to use”

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Posted 7 months ago

“Seamless process for organising a large parcel to be collected. The prices were also extremely competitive after looking at multiple other providers. Would definitely recommend them to anyone!”

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Posted 7 months ago

Hi Mark, Thank you for taking the time to write a review! We are always focused on making the experience as smooth as we can, if we can assist in anyway, please do not hesitate to contact our customer support! All the best, PD Support

Posted 6 months ago

“Very easy to use and cheapest! Great company overall”

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Posted 7 months ago

“I have used them for work and now for personal business because simply they’re good.”

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Posted 7 months ago

“Hi booked a box to be collected on the 5th of August and it's still here never collected, when my husband got in touch with parcel direct they said it would be collected next day , we have stayed in waiting for it to be collected every day from the 6th of Aug till the 14th August, rebooted it again with parcel direct on the 21st again said it would be the next day , thus morning my husband asked for a refund and got an email stating we would get a refund and it would take 5 to 10 days ,not happy with that ,and not even an apology, we have used this company lots of times and never a problem, A lack of communication and not answering our calls ,very disappointed”

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Posted 8 months ago

“Very easy to use and was the cheapest option I could find!”

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Posted 8 months ago

“Very Cheap to deliver my parcel.”

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Posted 8 months ago

“Appalled by the awful services. I was charged twice by parcel direct for goods transfer from Ireland to UK. In their email for clarification they wrote that the onus is on the person sending goods to check for custom charges. I would advise not to use the services as you would be charged twice. If there was a zero star review option, I would have chosen it.”

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Posted 8 months ago

“The website is smooth, everything is fast, you can compare different service. However, when asking for payment, the layout to put card details in put me off (even I heard about parceldirect before), look a bit not safe to me, have to use my virtual card details just to be safe. It would be great if you can improve layout of card payment screen to make it more professional or may be add paypal just to bring peace to customers' mind. Overall, still great choice.”

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Posted 8 months ago

“My parcel was kept for 4 working days iat the drop of point 😡. I had to pick it up back and use another courier . Unprofessional”

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Posted 8 months ago

“At first it seems like a great system. However the confirmation email we’re not send to sender or recipient. No ability to track. Two emails sent and not replied to. Phone number on system was not answered and no voicemail. 3 different attempts. Would not use again”

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Posted 8 months ago

“Fast, efficient, no nonsense courier service. Straight forward to book online. Excellent customer service. My go to courier.”

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Posted 8 months ago

“Website is easy to use. Sorted.”

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Posted 8 months ago

“Drop off location was wrong for usp Was driving around shops around and none have worked with parceldirect Then filled two contact forms on parceldirect.ie about the issue and never heard form them Zero help”

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Posted 8 months ago

“Website good easy for adding detail Price ok though should include vat on initial price”

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Posted 8 months ago

“It is nice and easy to user for end users”

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Posted 8 months ago

“Parcel was prepared and pickup day was decided. Pickup time was all day meanin g somebody needed to be there waiting ALL DAY. Nobody came to collect, but tracking stated that someone came but nobody was home?? I emailed the company and gbot a message back to say they would contact very soon! NO contact since then! Driver called next day instead and parcel was collected Delivery was done 2 days later which in this case was ok as no real urgency. Price was ok, but service and communications need to pick up a lot I think”

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Posted 8 months ago

ParcelDirect.ie is rated 4.5 based on 3,368 reviews