ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,523 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service its my second time to use the service so easy and straightforward filling in the parcels form keep up the good work parcelDirect 👍”

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Posted 4 years ago

“I have used other courier services in the past and they have all been very cumbersome to book a collection. Parcel Direct makes it really easy and provides many courier companies to choose from. By far the best I've used so far, well done!”

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Posted 4 years ago

“Just ordered a delivery. So far their website has been working like a dream. No problems, just straight to the point. Would definitely recommend it to a friend.”

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Posted 4 years ago

“Very efficient easy to use on line booking and good service provided”

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Posted 4 years ago

“Superb service, collected on time, sticker provided, pre-printed & best of all: Dublin to Pamplona in Spain in one week! Highly recommend!”

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Posted 4 years ago

“Booked to have a parcel shipped to Australia. Process easy to complete so hopefully I did it correctly. Many thanks”

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Posted 4 years ago

“I shipped a parcel from IE to DE in June, which was delivered to a completely wrong address with a big hole in it. The person who wrongly received it delivered it himself to me. Several items were missingz Since opening the claim in late June, there has been no progress. Emails are ignored, nobody is resposible. The parcel was insure for 250Euro which I paid for on top of shipping but no action has been taken for months.”

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Posted 4 years ago

“Very quick and easy way to compare the offeres and find the best way to send a package. It took me 10 minutes to book a service, package was picked up next morning and delivered within 3 days!”

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Posted 4 years ago

“Terrible service. Paid for next-day collection and it has been at the collection point for 1-week. Followed up twice and was assured the package would be collected immediately but still has not been dealt with. I rang the Parcel Direct office to ask what the delay was and they had to get UPS to call me to arrange a pick-up and issue a new order number. UPS says they have gone to the pick-up location several times and they couldn't find the package. I ended up driving to the pick-up location myself and taking the package back. Customer service not answering phones now and won't issue a refund. I wouldn't ask this crowd to pass me the salt across a table let alone get a package to a foreign country. Will go to An Post going forward.”

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Posted 4 years ago

“We have used ParcleDirect before on a couple of occasions sending parcels to another European country and each time the item was delivered promptly and without damage. Would recommend using this company.”

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Posted 4 years ago

“Fantastic customer support and easy to navigate site. Dispatching goods worldwide has never been easier.”

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Posted 4 years ago

“I found the on line booking very user friendly. Having used Parcel Direct in the past I have no hesitation in recommending the service, thank you for you help.”

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Posted 4 years ago

“Excellent service from Parcel Direct. All options on one page. Rang and spoke to Stephen when I experienced a problem inputting my data, and he could not have been more helpful. Drop off point was such a convenient option. Highly recommend Parcel Direct.”

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Posted 4 years ago

“All went as expected, thank you 🙏”

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Posted 4 years ago

“Requested collection in the morning and a very polite and friendly courier arrived that afternoon. Excellent service at a busy time.”

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Posted 4 years ago

“Was having problems with other companies I rang Parcels Direct and was talked through the whole process by a very patience person. Have to say its a excellent service and will definitely use Parcel Direct again in the future.”

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Posted 4 years ago

“I use Parcel Direct every time because they collect the parcel the next day and deliver it swiftly. Their prices are the most competitive around and they offer a responsive efficient customer service”

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Posted 4 years ago

“Not the review I want to write first time using parcel Direct and the last!! The costumer service is brutal no help what’s so ever in resolving my issue basic one line replies to my queries with no real resolution to my helping with my delayed package collection My package due to be collected on a Monday wasn’t picked up until Wednesday afternoon, which understand is out of control of the company and the fault of the courier company contracted to the job, but a bit more support and advice from customer service would have went a long way”

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Posted 4 years ago

“Excellent, intuitive website, got through the process quickly and seamlessly.”

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Posted 4 years ago

“Great service. Parcels collected on time and delivered to their destination within days. Have shipped to UK and USA without any issues.”

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Posted 4 years ago

ParcelDirect.ie is rated 4.5 based on 3,523 reviews