PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.68

4.7 Rating 547 Reviews

91 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was the first time i had used palletline their service was excellent”

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Posted 2 months ago

Thanks for your kind words, Alan! I'm so pleased to hear that we provided an excellent service. We hope to provide even more excellent service to you in the future.

Posted 2 months ago

“Glad to be able to thank you for an excellent service,both from the staff at time of booking and collection and delivery,it was the first time I`d used such a service and felt very comfortable with it especially to find an easy and informative web site. Thanks again. Alex Garvey.”

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Posted 2 months ago

Hi Alex, thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that your first time using our service met your expectations from start to finish. We are looking forward to helping you again in the future!

Posted 2 months ago

“Great service. Very efficient. Was slightly surprised that the depot got in touch to increase the cost. I booked three micro palets online, only to be told, they didn't offer this... so had to pay for three quarter pallets, so just a technicality on the website. otherwise fantastic service.”

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Posted 2 months ago

Hi Scott, Thank you for sharing your thoughts. It's great to know that you found our service efficient - that's exactly what we aim for! We're sorry for the mix-up of pallet sizes; we greatly appreciate your understanding re the change in cost for your shipment, and we apologise for any confusion during the booking process. To clarify, when goods exceed the dimensions of a standard pallet (1.0m x 1.2m), they are considered 'oversized'. When you're picking your pallet spaces, you’ll find a different tab for these bigger options. Unfortunately, we aren't able to send oversized micro pallets as it's not a service our network offers; the smallest option we have for oversized items is a quarter pallet. We will pass your feedback on to our development team to see if we can do anything to differentiate the standard vs oversized options. Thank you again for your feedback. We look forward to delivering more pallets for you in the future and making things smoother next time. Best wishes, PalletOnline

Posted 2 months ago

“Very good service overall. Did cost £186 to send 4x alloy wheels which on the face of it sounds expensive, until you consider these were going from England to Isle of Man and most companies won't even fulfil that type of order. Using a pallet also felt much safer than the idea of sending 4 individually boxed packages. Arrived well within the time it stated of under 5 working days. The only critisism (hence 4 and not 5 stars) Was a bit of a moment when 16 hours after shipping they were maked as "delivered" on the tracking. Customer support were very helpful and did state this is when it leaves the UK network to go over seas, but would obviously be nice if the tracking was smart enough to know that even if precise tracking is lost after the point of it going over seas.”

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Posted 2 months ago

Hi Lee, Thank you for your review! We're over the moon that your alloys reached their destination safe and sound, and in great time too. We hugely appreciate your feedback re the tracking status. I've passed your comments on to our development team to see if there's anything we can do to improve the tracking status for shipments that leave mainland UK. I'm really glad that our support team were helpful, but I completely understand that providing a more precise tracking status on our website would make things easier for you, and we're keen to see how we can make that a reality. Thanks again for your feedback, Lee, and thank you for choosing PalletOnline! Best regards, PalletOnline

Posted 2 months ago

“Very good efficient service.”

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Posted 2 months ago

Hi Barbara, thank you for your review! We're thrilled to know we provided an efficient service. Thanks for choosing PalletOnline.

Posted 2 months ago

“Great,fast, service.first time I send something from Uk to Ireland without any problem and must say at reasonable price too. Recommend”

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Posted 2 months ago

This is fantastic to read! Thank you for your review, Pawl. We're so pleased we were able to transport your goods to Ireland problem-free. Thanks for your recommendation.

Posted 2 months ago

“Great service.”

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Posted 2 months ago

Mark, thank you for your review! We're thrilled to have provided a great service.

Posted 2 months ago

“Very easy to use great service”

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Posted 2 months ago

Thanks for the 5 stars, Martin! It's great to know the website was easy to use and we provided a great service. Thank you for choosing PalletOnline!

Posted 2 months ago

“Timings not good. Meant to be a morning pick up, but arrived after 3.30pm. That said, once on site very efficient.”

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Posted 2 months ago

Hi Marcus, Thank you for sharing your feedback with us. First of all, I'd like to apologise for the late pickup. We understand how important it is to stick to the scheduled time, and we're sorry we didn't meet your expectations. As we didn't provide the service you booked, I've just issued a refund for the early collection fee you paid. On a positive note, I'm glad to hear that once we were on site, things went smoothly and efficiently. Thank you for choosing us, Marcus, and we look forward to serving you better in the future. Best regards, PalletOnline

Posted 2 months ago

“Ideal for someone who hasn't used a pallet service before. They were so helpful and their instant messaging over whatsapp made everything so easy. Would 100% recommend.”

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Posted 2 months ago

Thanks for the 5 stars, Thomas! Your recommendation means a lot, and we're really glad you chose PalletOnline.

Posted 2 months ago

“Easy company to work with, reliable and did exactly what was asked of them”

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Posted 3 months ago

Thank you for your review, Mick! We're glad to hear you found our service easy and reliable. Looking forward to working with you again!

Posted 3 months ago

“Straightforward and successful!”

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Posted 3 months ago

Thanks for your kind words, Scott!

Posted 3 months ago

“i would accept every member from every man that works in palletonline i love pallet online i want to bathe in the milk of palletonline”

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Posted 3 months ago

Thanks Ryan, we love you too 🤍

Posted 3 months ago

“Very efficient, and a good price. Collected and delivered promptly.”

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Posted 3 months ago

Thanks for your kind words, Richard! ⭐

Posted 3 months ago

“PalletOnline delivered such excellent service from the very start (before we even scheduled the service) until the end. They answered all of our questions, accomodated our change in delivery date and the driver was super friendly and helpful when doing the collection. We're a small business and we really appreciate your kind, efficient and professional service. Thank you so much.”

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Posted 3 months ago

Thank you for your kind feedback, Anita. It's great to know that from start to finish, we were able to make things smooth for your business. We're glad our team could answer your questions and adjust things as needed. It's customers like you that make our job so rewarding. Thanks again, and we're here for you whenever you need us.

Posted 3 months ago

“It's the first time we have used Palletline in a private capacity, although my wife has used it when she worked as a Sales Manager for an international company. We have been delighted with the service we have received and will not hesitate to use you again as the need arises.”

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Posted 3 months ago

Anthony, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that both you and your wife have had great experiences with our services. Thank you for choosing PalletOnline!

Posted 3 months ago

“Very easy and straight forward”

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Posted 3 months ago

Thank you for your review, Ian. We're really pleased to hear that you found our service easy and straightforward. We're always striving for excellence and would love to know what we could do to make your next experience a 5-star one; please let us know where we can improve via email (support@palletonline.co.uk) or LiveChat. Thank you for choosing PalletOnline!

Posted 3 months ago

“Excellent service , easy to book and and very quick , drivers very helpful . This is the second time I've used them and always great service and good value for money .”

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Posted 3 months ago

Thank you for the 5 stars, Paul! We're really pleased to know that our service has been consistently excellent for you. It's also great to know you find it quick and easy to book with us. We look forward to providing you with great service again in the future!

Posted 3 months ago

“Collected and delivered promptly as organised. Definitely would use again.”

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Posted 3 months ago

Thank you for the 5-star rating, Angela! We're so happy to hear that your order was collected and delivered promptly as organised. It's a pleasure to have your support, and we would love to have you use our service again.

Posted 3 months ago

“Easy to quote and book, a good price but the first collection failed with no notification. Was collected the following working day and was successfully delivered. Had we received some sort of notification that the first collection was going to fail it would have been 4 stars. Will use the service again, but I will need to monitor the collection closer.”

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Posted 4 months ago

Dear Wayne, Thank you for your review. We're really pleased that your goods were delivered in the end, but we're sorry to hear about the problem with your first collection. We understand how important it is to know if a collection isn't going to happen as planned. Unfortunately, we don't always find out about missed collections right away. This is because not every vehicle in the network is fitted with a cab phone that can make external calls, which means we might not know about a missed collection until the end of the day when they return to the depot. If you notice your goods haven't been picked up by 4pm, please chat with us on LiveChat and we can quickly check what's happening for you. We're really glad to hear you'll use our service again. We will speak with the network to see if there's anything that can be done to improve communication when it comes to failed collections. Thanks again for your patience and for letting us know about this. We're here to help and we want to make sure you have a better experience next time. Best wishes, The PalletOnline Team

Posted 4 months ago

PalletOnline is rated 4.7 based on 547 reviews