PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.67

4.7 Rating 1,230 Reviews

91 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A1 service many thanks”

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Posted 4 weeks ago

Thanks, Darsons Building Services! Glad to hear you were happy with the service. Much appreciated! 🚛👍

Posted 4 weeks ago

“Could not be better for the price, great service”

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Posted 4 weeks ago

Thanks, Gary! Great to hear you were happy with the service and value. Appreciate the support! 🚛👍

Posted 4 weeks ago

“Lovely driver very friendly”

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Posted 1 month ago

Thanks, Patricia! Glad to hear the driver was lovely and friendly. We'll be sure to pass that on! 🚛😊

Posted 4 weeks ago

“The online portal made everything easy from start to finish. A WhatsApp number was provided for customer services which was fantastic.”

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Posted 1 month ago

Thanks, Mark! Great to hear the online portal made things straightforward and that you found the WhatsApp support helpful. Appreciate your feedback! 🚛👍

Posted 4 weeks ago

“Everyone was extremely helpful, from the driver to the chat feature on the website - assured us constantly on the whereabouts of our delivery and fully in the know. Excellent service.”

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Posted 1 month ago

Thanks, Brandon! Great to hear that everyone was helpful and that you felt well-informed throughout. Really glad the chat team and driver both made a positive impression. Appreciate the kind words! 🚛👍

Posted 4 weeks ago

“Competitive price but can't pin down a collection time -website just says "between 9.00am and 5pm". No facility to track or get updates so hung around all day and they finally arrived at two minutes to five!”

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Posted 1 month ago

Hi Simon, Thank you for reaching out, and we’re truly sorry for any frustration or confusion you might have experienced. We completely understand how important it is to know when your collection will happen, and we’d like to take a moment to explain how our process works to give you a clearer picture. As outlined on our website, our vehicles operate on a carefully planned schedule to make the most of every trip. They head out fully loaded with deliveries and return fully loaded with collections, completing this cycle twice a day. This is a standard practice across pallet networks and helps us efficiently manage collections from multiple locations throughout the day. If a collection hasn’t happened by around 1:00 pm, it’s typically scheduled for our second run, which runs until 5:00 pm. In your case, your goods were collected within the agreed time window, and we’re glad we could get that sorted for you. To make sure you’re never left in the dark, we also explain this process on our tracking page before your collection takes place - our goal is to keep you informed every step of the way. You can always find more details on our website too, where we break down how it all works. We really appreciate your patience and understanding, and we’re here to help if you have any more questions!

Posted 1 month ago

“Super easy ordering via website. Helpful to be able to specify vehicle preferences for each leg of journey. Only thing that would be an improvement would be a text on delivery day with a time slot. But excellent service, will definitely use again.”

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Posted 1 month ago

Hi Andrew, Thanks for the great feedback - pleased to hear the booking process worked well for you and that the service ran smoothly. Appreciate the suggestion on delivery day notifications - that’s something we’re actively looking into, so it’s useful to hear it’s something you’d value. Look forward to seeing you back again!

Posted 1 month ago

“Great job Driver was super polite and friendly Too work”

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Posted 1 month ago

Hi Rob, Thanks for the kind words - glad to hear the driver made a great impression!

Posted 1 month ago

“Pick was swift and very professional. Diver very helpful”

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Posted 1 month ago

Hi Jacqueline, Thanks for the lovely feedback - great to hear the collection was smooth and the driver helpful.

Posted 1 month ago

“Collection and delivery on time. Unfortunately one item damaged in transit”

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Posted 1 month ago

Hi Malcolm, Thanks for the review - glad to hear everything ran on time, though I’m sorry to hear something was damaged in transit. Please always let us know as soon as anything like this happens - if flagged at the time of delivery, we can usually step in and help resolve it.

Posted 1 month ago

“Very professional good laugh with the man who came to collect it all went well no issues wouldn’t use anything else”

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Posted 1 month ago

Hi Jake, Appreciate the feedback - glad to hear it all went smoothly and the driver made a good impression too!

Posted 1 month ago

“Very poor experience ! Only positive was the price hence booking was made. Scheduled to collect my pallet on Thursday between 9-5 and never turned up, finally made email contact to say vehicle problems and they would collect tomorrow (friday). They did not show up again but made contact at 4.30pm to say they did not have room to collect and rescheduled collection for Monday. Monday came and they did not show up, made contact late afternoon, excuse this time was an error message was sent cancelling collection. Finally they collected on Tuesday and delivery was made next day. Delivery was made by palletline and the driver called 15mins ahead of the delivery. The customer service was very poor, there was no consideration that they had made someone wait in three days expecting a collection, they would never give an eta, was always between 9-3/5. Obviously I will never use pallets online again I’d rather pay the extra for a reliable service. Other than a verbal apology on the telephone they never offered to make a discount for there failing service.”

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Posted 1 month ago

Hi Ben, Thanks for taking the time to share your feedback, and I’m sorry your first experience with us was so poor. To clarify the timeline: your booking was placed on Thursday afternoon and we confirmed collection for Friday. The depot was over capacity that day but didn’t notify us until the afternoon, at which point we let you know. A new collection was arranged for Monday, but the driver had three pallets refused earlier in the day and had to keep them on board, which meant there was no room left to collect your pallet. While neither issue is common, the combination clearly made for a frustrating experience, and I can fully understand your disappointment. We have the highest on-time performance rate in the industry, and when things do go wrong, we always take steps to put it right. In this case, we upgraded your booking at our cost to a morning collection and morning delivery, and ensured it travelled on a next-day service to minimise further disruption. A 20% discount had already been applied as a first-time customer. Collection and delivery dates are not guaranteed and can be affected by circumstances outside of our control, so we don’t typically offer refunds when delays occur – especially when the job has still been completed. But we do upgrade services at our expense where possible to reduce inconvenience, as we did here. Thanks again for giving us a try, even if it didn’t go to plan this time.

Posted 1 month ago

“Excellent service highly recommended every step of the process clearly laid out in email collection and delivery done as requested.”

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Posted 1 month ago

Hi Neil, Thanks for the great feedback - really pleased to hear everything went to plan and the process was clear throughout.

Posted 1 month ago

“We paid for the pallet & wrap service, yet the pallet was not wrapped on site. We saw this might happen and asked the driver and he assured us they would wrap it. Lo and behold, 2 days later it arrives unwrapped. We were a little worried watching it wobble since it wasn't wrapped. That being said, everything turned out fine and both collection and delivery were timely.”

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Posted 1 month ago

Hi Sean, Thanks for your review, and I’m sorry to hear the pallet wasn’t wrapped as requested. If we’d known at the time, we could’ve raised it with the depot and arranged a credit for the missed service - always feel free to flag any issues with us directly and we’ll do everything we can to make sure the service runs as advertised. That said, I’m glad everything arrived safely and the timings went to plan.

Posted 1 month ago

“Spot on 👍”

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Posted 1 month ago

Hi Angus, Appreciate that - glad to hear it!

Posted 1 month ago

“Seamless. Highly recommended A******”

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Posted 1 month ago

Hi Richard, Thanks for the great review - really pleased everything went smoothly!

Posted 1 month ago

“Effortless transaction, and for me, best value out there, recommended”

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Posted 1 month ago

Thanks, Ralph! Great to hear everything went smoothly and you found it the best value. Appreciate the recommendation! 🚛👍

Posted 1 month ago

“Easy to book. Resolved a problem with the packing without any issues. Very responsive when communicating on the chat channel.”

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Posted 1 month ago

Thanks, Julian! Glad the booking was easy and that we could help sort the packing issue quickly. Great to hear the chat team were responsive too. 🚛👍

Posted 1 month ago

“Great service, was easily able to change the delivery date via online chat. Had a call 20mins before which was great - lovely guy very helpful with putting item in place. Will use again!”

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Posted 1 month ago

Thanks, Dean! Glad to hear you found it easy to change the delivery date via online chat and that the driver was helpful. Appreciate your support - looking forward to helping you again! 🚛👍

Posted 1 month ago

“Excellent service”

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Posted 1 month ago

Thanks, Andy! Glad you had an excellent experience. 🚛👍

Posted 1 month ago

PalletOnline is rated 4.7 based on 1,230 reviews