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PalletOnline Reviews

4.7 Rating 547 Reviews

91 %

of reviewers recommend PalletOnline

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About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pick up on time, Delivered on time, Price very reasonable. Will use PalletOnline again”

Posted 1 month ago

Thank you for the fantastic review, Philip. We really appreciate your kind words; it's great to know that we picked up and delivered on time, at a great price too. We look forward to your next booking!

Posted 1 month ago

“I was disappointed that the delivery was delayed and incurred extra cost just becaue the driver could not reach the recipients on the phone. There was parking and the door was open but he drove off without delivering it. So I am not very impressed.”

Posted 1 month ago

Hello Hugh, thank you for taking the time to write about your experience. First off, I want to say I’m really sorry to hear about the trouble with your delivery, especially as it looks like this is the first time you've used our services. We're all about making sure your items get to you safely and on time, so it’s disappointing to hear we missed the mark. I want to explain a bit about our process, not to make excuses, but to share our side. We need explicit permission from the bill payer to leave a pallet, mainly to make sure it ends up in the right hands and doesn't lead to any issues down the line. Despite our efforts, it seems we couldn’t get through to yourself or the delivery point in time, so the driver had to be turned away; our drivers are on tight schedules and are allocated just 15 minutes for each drop-off and collection, which is why it's so important for somebody to be contactable and on-site ready to greet the driver when they arrive. Unfortunately, our drivers aren't able to leave their vehicles unattended or enter any properties. This is a safety and insurance requirement, ensuring our team and customers are protected. Regarding the redelivery charge, it's something we never like to impose, but it covers the fuel, the driver’s time, and the space used on the vehicle. However, we're eager to make things right, so as a gesture of goodwill, we've just processed a refund for the re-delivery fee. This should be back in your account within 3 working days. I want to make sure you know we're taking your feedback seriously, and we’re looking into how we can make our communication clearer on the confirmation page, and in the booking confirmation email, ensuring all customers know that someone must be available to meet the driver when they arrive. Thanks again for taking the time to write about your experience, Hugh. Your feedback helps us improve, and we're committed to making sure your next experience is up to our usual industry-best standards. Best wishes, PalletOnline

Posted 1 month ago

“Excellent service at a competitive price.”

Posted 1 month ago

Thanks for the kind words, Anthony! It's great to know we provided an excellent service at a great price. Thanks for choosing PalletOnline!

Posted 1 month ago

“Very happy with their delivery. Would have been good to know in advance that their palletising/wrapping service taking an extra day happens off-site - I can't walk, but would have done it myself quicker anyway, as I had a pallet here. :d A lot pricier than a man with a van, but also a whole different league meaning I didn't lose sleep over the welfare of my consignment.”

Posted 1 month ago

Hi Jennifer, thanks for taking the time to write about your experience. We really appreciate your feedback. Apologies for any confusion about our Pallet & Wrap service. Our drivers run on tight schedules, juggling multiple pick-ups and deliveries daily, with just 15 minutes allocated for each stop. This tight timeframe makes it tricky to both stack and wrap pallets on-site - and do a proper job of it! To keep things rolling smoothly and ensure your goods are safe and secure, our drivers might stack your items on the pallet at the collection point but take them back to the depot for that final wrap-up. This way, the drivers stick to their schedules while your items get the care and wrapping they need to stay solid during transit. Aside from this, I'm really pleased to know that all went well with your delivery, and we gave you a stress-free experience. Thanks again for your feedback, and thank you for choosing PalletOnline. Best wishes, PalletOnline

Posted 1 month ago

“Cheapest found quickest collection and delivery”

Posted 1 month ago

This is great to read, Charlie. Thank you for sharing your feedback - we're so pleased you found us affordable and quick 😃

Posted 1 month ago

“Excellent service”

Posted 1 month ago

Hi Robert, thank you for your review! We're so pleased we provided excellent service. Thanks for choosing PalletOnline!

Posted 1 month ago

“Put order in collection at 10am was picked up at 2pm then delivered couple of days later very happy and would recommend”

Posted 2 months ago

Thank you for your kind words, Stuart! We're so pleased to know your goods were picked up quickly and delivered on time. Thanks for your recommendation!

Posted 1 month ago

“We have an account with DPD who simply could not do this Pallet collection for us. We found Pallet on Line who completed this job for us with total professional and speedy service and we will now be using them again for all our pallet consignments.”

Posted 2 months ago

This is amazing to read, Martin! I'm so pleased we could help get your pallet to where it needed to be, quickly and professionally. We're looking forward to your next delivery. Thanks for choosing PalletOnline!

Posted 1 month ago

“Amazing service and very good price, would highly recommend .”

Posted 2 months ago

Thank you for the 5 stars, Brian! It's great to know that you were happy with the service we provided. Thanks for choosing PalletOnline!

Posted 1 month ago

“Service as described. However hidden charges of vat at checkout which don’t show. They only show on your bank statement from the transaction which I wasn’t pleased about as there was other companies much cheaper out there when this was added on. I have raised a dispute with my card provider about this as I have a screen shot of what I was supposed to be charged”

Posted 2 months ago

Hi Adrian, Thanks for choosing our pallet delivery services. It's great to hear you had a good experience with our service. About the pricing, the checkout process does mention that prices are exclusive of VAT, and you can find this info in the footer on every checkout page. Also, the total cost, including VAT, is clearly shown in bold on the final page before you complete your payment. So, there shouldn’t really be any surprises leading to a chargeback since all costs are upfront before you agree and book with us. Like many other businesses, such as GoDaddy.com for example, we list prices without VAT at first because we mostly work with companies, and that's the norm for them. We really appreciate your understanding and hope to serve you again soon.

Posted 2 months ago

“EVERYTHING WORKED OUT AS EXPECTED, WILL USE AGAIN.”

Posted 2 months ago

This is fantastic to read, Nick! Thank you for taking the time to write about your experience with us; we're so pleased that everything worked out as expected, and we're looking forward to delivering more pallets for you in the future.

Posted 2 months ago

“Excellent service. Phone call before collection. Collection Driver polite and efficient. 100%”

Posted 2 months ago

Thank you for your review, Lisa! It's great to know the driver was polite and efficient, and that we provided excellent service. We will pass your kind comments on to the collection depot. Thanks for choosing PalletOnline!

Posted 2 months ago

“Easy to navigate website and competitive prices”

Posted 2 months ago

Thank you for your review, Sondra! We're so pleased you found the website easy to use. It's great to know you found our prices competitive too. Thanks for choosing PalletOnline!

Posted 2 months ago

“Great professional service”

Posted 2 months ago

Hey Alex, thank you for your 5-star review! We're so pleased you found our service professional. We look forward to delivering more pallets for you in the future.

Posted 2 months ago

“Great service fast and reliable”

Posted 2 months ago

Thanks for the kind words, Garry! It's great to know we provided a fast and reliable service. Thanks for choosing PalletOnline.

Posted 2 months ago

“This is the second time you have requested my review. I did not give you a 5 star review because (a) the goods were collected a day late and (b) the driver had not been informed that I had requested and paid for your Pallet and Wrap Service. However the driver was very cooperative and was able to help and fortunately had a Pallet on his vehicle. Also on the Plus side, my goods were delivered on the correct day and everything was in good order.”

Posted 2 months ago

Good Afternoon, Anne, Thank you for taking the time to let us know about your experience. We're so pleased to hear that your goods were delivered on time, although we understand how disappointing it must have been to have your goods collected a day later than expected, and we're genuinely sorry for any inconvenience this caused you. Following the collection failure, to keep things on track, we upgraded your booking at our cost to make sure your goods still arrived at their destination on the planned day. We're truly sorry for the confusion regarding the Pallet and Wrap service. While we did relay your request for this specific service to the collecting depot, it appears there was a breakdown in communication at depot level in ensuring that the driver received these instructions. Overall, we're really pleased to hear that your goods arrived on the correct day and were in good order. It's also great to know that the driver was helpful and cooperative - we will pass your feedback on to the collection depot. Thanks for choosing PalletOnline; we're grateful for your feedback as it helps us to get even better at what we do. Best wishes, PalletOnline

Posted 2 months ago

“Seamless process, good price and the goods arrived in the same condition they left.”

Posted 2 months ago

Thank you for your feedback, Gavin! We're thrilled to hear about your seamless experience. Looking forward to serving you again.

Posted 2 months ago

“It was the first time I had used Palletonline. I was very happy with the whole process. It was very efficient and reasonable rates. Would use again.”

Posted 2 months ago

Hey Kirsty, we're so pleased to hear that your first experience with us was a positive one! Thank you for the kind words about our efficiency and rates. We can't wait to deliver for you again in the future.

Posted 2 months ago

“Pallet was packed very well, it had plenty protection, I don't know what else I could have done. It was marked fragile all over, It cost a lot of money and yet still got damaged.”

Posted 2 months ago

Hi Kevin, Thank you for reaching out to us. We're genuinely sorry to hear about the condition of your goods upon arrival. We pride ourselves on the quality and reliability of our delivery service; incidents like this are exceptionally rare, affecting less than 0.01% of our deliveries. As such, we're extremely disappointed that your goods have been received damaged. We want to make things right for you as quickly as possible. Could you please connect with our customer support team via LiveChat or email us at support@palletonline.co.uk? It would be helpful if you could include some photos of the damaged items and your order ID so we can start the claims process right away. We extend our sincere apologies for the inconvenience and are here to ensure a speedy resolution. Best wishes, PalletOnline

Posted 2 months ago

“Pallet collected and delivered to destination on time and with no problems. Cost effective, efficient. Pallets are easy to track. When booking I received no confirmation email which was a bit of a concern, but I needn't have worried. Good service. Recommended.”

Posted 2 months ago

Hi Angus, thank you for the 5 stars! We're really pleased to hear that your pallet was collected and delivered on time, without any issues. Thank you for choosing PalletOnline, and we look forward to serving you again in the future.

Posted 2 months ago

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PalletOnline is rated 4.7 based on 547 reviews