PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,882 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“turned up around 3pm. all worked out as planned. only driver should really call 1st as standsrd as preparing the pallete outside the address took time.”

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Posted 1 year ago

Thanks, Saul! We’re glad it worked out as planned. We do ask drivers to call 30 minutes ahead, but it’s not always possible. We appreciate the feedback and will keep working on improving communication.

Posted 1 year ago

“Great efficient service.”

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Posted 1 year ago

Hi Leanda, Thanks for the great feedback! We’re delighted you found our service efficient. 🚛✨

Posted 1 year ago

“Great service. Easy and quick.”

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Posted 1 year ago

Hi Laura, Thank you for your kind words! We’re glad you found the service easy and quick. 🚚😊

Posted 1 year ago

“Very professional from start to finish. Simple and straightforward process. Would definitely use again and recommend”

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Posted 1 year ago

Hi Mike, Thank you for the fantastic feedback! We’re so pleased you found the process simple and professional. Great to hear you’d use us again and recommend us! 🚛👍

Posted 1 year ago

“They should be a proof of pick up and delivery picture taken”

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Posted 1 year ago

Hi Jamal, Thank you for your feedback! We’ve now implemented photo-taking on delivery, and most depots are actively doing this. It’s part of our commitment to improving the service and providing greater peace of mind. 🚚📸

Posted 1 year ago

“Excellent service A+++ Would recommend”

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Posted 1 year ago

Hi Paul, Thank you for the fantastic feedback and recommendation! 🚛🌟 We’re so glad you had an excellent experience.

Posted 1 year ago

“I booked a pallet collection but I made a mistake with the collection address contacted palletonline and they said that they could not make any changes, although it was 4 days until collection, they said I would have to cancel it and they gave me a full refund, but when I rebooked the collection it was £25 more expensive, and it was only one mile difference to the original booking, so not good, but the service the gave was excellent,”

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Posted 1 year ago

Hi Keith, Thank you for your feedback and for choosing us to handle your pallet delivery. I’ve looked into your situation, and I’d like to provide some clarity. The price difference was due to a 20% discount applied to your first booking. At the time, we couldn’t change the address because it was already in the network system. Postcodes are zoned and sometimes require a different depot, which is why changes aren’t currently possible at that stage. However, we’re actively working on a solution to allow postcode updates in the future. When you requested to cancel, it wasn’t clear that you intended to rebook. If we had known, we would have happily extended the 20% discount for you at the time. To make things right, I’ve now refunded the 20% difference to match your original booking price. Thank you again for your booking and for sharing your experience. We appreciate your understanding and look forward to helping you again in the future!

Posted 1 year ago

“5* company, highly recommend PALLETONLINE!! Thank you 🖖”

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Posted 1 year ago

Hi Adrian, Thank you for the glowing review and the recommendation! 🌟 We’re thrilled to have earned your 5 stars. 🖖🚛

Posted 1 year ago

“Very easy to book. Driver rang before collection to confirm a time which was great. Goods delivered without fuss”

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Posted 1 year ago

Hi Michael, Thanks for the great feedback! Glad to hear the booking process was easy, the driver kept you updated, and the delivery went smoothly. 🚚👍

Posted 1 year ago

“Excellent service, smooth process and good value compared to other quotes I received.”

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Posted 1 year ago

Hi Mark, Thanks for your kind words! We’re delighted to hear you found our service excellent, the process smooth, and the value unbeatable. 🚛💨

Posted 1 year ago

“Good, quick & efficient. Drivers know how to deliver to awkard places whatever the weather.”

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Posted 1 year ago

Hi David, Thanks for the great feedback! It’s great to hear our drivers handled everything smoothly, even in tricky spots and all kinds of weather. 🌦️🚛

Posted 1 year ago

“As arranged which is what its all about”

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Posted 1 year ago

Hi Jon, Exactly - as arranged, just the way it should be! 🎯 Thanks for your feedback! 🚚

Posted 1 year ago

“First time customer, but everything went exactly as stated. Ebay purchase seller would not post, Pallet was picked up on correct day, delivered correct day. Service all good.”

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Posted 1 year ago

Hi Stephen, Thank you for choosing us for your first booking! 🎉 We're delighted to hear everything went exactly as planned, from collection to delivery. Glad we could help with your eBay purchase - we’re here whenever you need us again! 🚚

Posted 1 year ago

“Delivered on time.”

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Posted 1 year ago

Hi Alan, Thanks for the feedback! Glad we could hit the mark and deliver on time! 🎯

Posted 1 year ago

“Very good communication with driver excellent.”

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Posted 1 year ago

Hi Darren, Thanks for your kind words! Great to hear the communication and driver were spot on. 🚛

Posted 1 year ago

“Item collected and delivered on the arranged days.”

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Posted 1 year ago

Hi Phillip, Thanks for the great feedback! Glad to hear everything went smoothly - that is what we like to see! 🚚

Posted 1 year ago

“Excellent service, easy to use booking system. Pick up driver was very professional, courteous and confident, took control and obviously had a good understanding of how to do the move safely and recognising how to protect the goods. His attitude was a breath of fresh air. A good job done well”

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Posted 1 year ago

Hi Dave, Thank you for your fantastic feedback! It’s great to hear that our booking system was easy to use and that the driver made such a positive impression with his professionalism and care. We’re delighted you had such a smooth experience, and we’ll be sure to share your kind words with the team. Kind regards, David Mollart Head of PalletOnline

Posted 1 year ago

“Excellent service. Brilliant customer service and First Class delivery”

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Posted 1 year ago

Hi Clare, Thank you for your wonderful feedback! We’re so pleased to hear you had an excellent experience with our service and delivery. We look forward to helping you again soon! Kind regards, David Mollart Head of PalletOnline

Posted 1 year ago

“Somewhere in its journey my pallet was dropped upside down. The smashed contents were jumbled back onto the broken pallet and delivered as though nothing had happened. It was the recipient who informed me of this. PalletOnline had not been informed by their subcontractor that any incident had taken place. Insurance claim has been started but is unlikely to come close to the actual cost of replacing hard to find vehicle parts, not to mention my hassle. Not impressed.”

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Posted 1 year ago

Hi Mike, Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience caused. After investigating, we can confirm that the pallet was unfortunately damaged while at the central hub, and we do have evidence to support this. We’re eager to resolve this as quickly as possible for you. To help us move things forward promptly, we kindly ask for a breakdown of the replacement costs. We did request this on Friday, and having this information will allow us to push the insurance claim through without delay. Although our network boasts the lowest damage rate in the industry, we accept that this happened while the goods were in our care and are committed to putting things right. Our team is here to support you and ensure a swift resolution. Please don’t hesitate to contact our support team again with updated information so we can progress this for you as soon as possible. Kind regards, David Mollart Head of PalletOnline

Posted 1 year ago

“Within the hour of making the order and wrapping the item on the pallet, the package was collected and arrived on time at its destination”

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Posted 1 year ago

Hi Steven, Thank you for your kind words! We're happy to hear your order was collected quickly and delivered on time. We appreciate your feedback and look forward to assisting you again in the future! Kind regards, David Mollart Head of PalletOnline

Posted 1 year ago

PalletOnline is rated 4.7 based on 1,882 reviews