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PalletOnline Reviews

4.7 Rating 555 Reviews

91 %

of reviewers recommend PalletOnline

Company Reviews

Product Reviews

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing to say but 100% positive Perfect job. Great driver on time good price”

Posted 7 months ago

Thank you so much for taking the time to write such a positive review, Joe! We are delighted to hear that the driver, price, and overall service met your expectations. Best regards, PalletOnline

Posted 7 months ago

“Helpful staff in office and on the road, prompt collection and delivery. Excellent service”

Posted 7 months ago

Thank you so much for your glowing 5-star review of PalletOnline, David! We’re so pleased to hear you found our team helpful and that you received a prompt service. Best regards, PalletOnline

Posted 7 months ago

“We had staff waiting for collection and being paid overtime, no one turned up they then arrived late on the second try and told me I had to pay extra for an earlier collection on the third go I refused and cancelled The driver turned up anyway but we sent him away as we had already booked another carrier which was cheaper and went smoothly My refund was deducted what I assume was a cancellation fee Won’t use them again and will discourage anyone who asks”

Posted 7 months ago

Hi Stephen, Many thanks for taking the time to write your review. We sincerely apologise for any inconveniences you encountered during your experience with our service. Your feedback is truly valuable to us. Firstly, I'd like to clarify the situation concerning the collection attempts. We deeply regret that our initial attempt to collect your pallet didn't go smoothly. In the world of logistics, unforeseen delays occasionally occur, and regrettably, some factors are beyond our control. Issues like driver illness, traffic congestion, and surges in freight volumes can all contribute to unexpected delays. On the second collection attempt, the depot discovered that the premises had closed. Unfortunately, we weren't made aware of this when the booking was made, which prevented us from notifying the depot. I can see that the team reached out before we attempted collection for a third time to see if you'd like to change to a pre-3pm, however, we completely understand your decision to decline this and cancel your booking. Sadly, because we already made 2 attempts to collect your pallets, we weren't able to refund you for the second attempt, because the driver arrived on site but couldn't complete collection as we weren't made aware that the premises had closed. However, we didn't charge for the first attempt as this was entirely out of your control. We genuinely regret that your experience fell short of your expectations, and we apologise for any inconvenience it may have caused you. Your feedback is crucial in helping us enhance our services, and we'd greatly appreciate the opportunity to make things right for you. We hope you'll reconsider using our services in the future. Thank you for your understanding, Stephen, and if you have any further questions or concerns, please feel free to reach out to us via Live Chat. Best regards, PalletOnline

Posted 7 months ago

“Very helpful, punctual driver.”

Posted 7 months ago

Thank you so much for your 5-star rating of PalletOnline, Paul. We are thrilled to hear that you found our driver very helpful and punctual! Best regards, PalletOnline

Posted 7 months ago

“Super impressed with Pallet Online, I've not used this service before and sent a very large and heavy wooden creation over to North Ireland from West Wales. The whole process was super smooth, the tracking was really easy to access and my client was very happy all arrived intact and quickly. Really impressed, will be using PO for all my pallet deliveries now going forward. Thank you!”

Posted 7 months ago

Thank you so much for your 5-star rating of PalletOnline, Mark. We're delighted to hear that you received a super smooth and impressive service from us! Best regards, PalletOnline

Posted 7 months ago

“Excellent company picked up and delivered problem free, very happy with the service and would use again in the future. Customer service is second to none.”

Posted 7 months ago

Thank you so much, Hamish, for your wonderful 5-star rating for PalletOnline! We are thrilled to hear that your experience with PalletOnline was nothing but delightful. Best regards, PalletOnline

Posted 7 months ago

“First time user, simple procedure the only criticism is that you can’t put time restraint when booking online. Where the pallet was going to be collected from closed at 4 pm but couldn’t put this on the booking form! Will definitely use Palletonline again.”

Posted 7 months ago

Thanks so much for giving us five stars Angus! We're glad to hear that our booking procedure was simple for you. Thank you for the feedback regarding timed requests - we'll make sure to take this into account. For future reference, you're more than welcome to get in touch with us via Live Chat once you've completed your booking, and we'll be able to add your time restriction to your booking. 🙂 Best regards, PalletOnline

Posted 7 months ago

Thanks so much for giving us five stars Angus! We're glad to hear that our booking procedure was simple for you. Thank you for the feedback regarding timed requests, we'll be sure to take it into account. 🙂 Best regards, PalletOnline

Posted 7 months ago

“Very easy to arrange and everything came together and the item was delivered on time.Excellent!”

Posted 7 months ago

Thank you for the 5-star rating, David! We are delighted you found PalletOnline very easy to arrange and that everything came together and the item was delivered on time. We really appreciate you taking the time to leave such wonderful feedback! Best regards, PalletOnline

Posted 7 months ago

“Very good service just annoyed that my item was only just bigger than pallet and had to pay oversized pallet cost but very good and helpful driver.”

Posted 7 months ago

Thank you so much for your 5-star rating, Nigel! We are glad to hear that you received an excellent service despite having to pay for an oversized pallet. Best regards, PalletOnline

Posted 7 months ago

“Good, quick service. Easy to book and competitive price. Friendly delivery driver.”

Posted 7 months ago

Thank you Graham for the 5 star rating of PalletOnline! We're glad to hear that you found our service to be of good quality and competitively priced. It's wonderful to hear that interactions with our delivery drivers were also pleasant. Best regards, PalletOnline

Posted 7 months ago

“Great service thankyou”

Posted 7 months ago

Thank you so much, Philip, for giving us a 5-star rating for PalletOnline! We are delighted that you had a great experience with us and your feedback is very much appreciated. Best regards, PalletOnline

Posted 7 months ago

“Excellent service.”

Posted 7 months ago

Thank you Rick for your 5-star rating, Rick - it's great to hear that you had an excellent service experience with PalletOnline! Best regards, PalletOnline

Posted 7 months ago

“first ever pallet i have sent, was dead easy collected on pallet truck from my driveway driver inspected the pallet and strapping confirmed all good, arrived with customer as promised”

Posted 7 months ago

Thank you, Tom, for the 5-star rating of PalletOnline! We are so glad to hear that your first experience with us was easy and successful! Best regards, PalletOnline

Posted 7 months ago

“Superb services”

Posted 7 months ago

Thank you so much for your 5-star rating of PalletOnline, Adrian! We are so glad to hear that you had a great experience with our superb services. We truly appreciate your kind words! Best regards, PalletOnline

Posted 7 months ago

“did everything asked of them driver help full on unloading”

Posted 7 months ago

Thank you for your kind words and review of PalletOnline, Hamish! We are glad to hear that our driver did everything asked of them and was helpful during the unloading process. Your feedback is greatly appreciated! If you have any ideas of how we can change those 4 stars into 5, just shoot us a message - we'd love to hear it. 🙂 Kind regards, PalletOnline

Posted 7 months ago

“This was the 1st time we used palletsonline. A hiccup to begin with but the service was second to none. Admin dept were on the ball, replied immediately. Will most definitely use again.”

Posted 8 months ago

Thank you so much for your five-star rating of PalletOnline, Christine! We are so happy to hear that your first time experience with us was a positive one, despite a minor hiccup at the start. Our team is eager to make sure that all customer inquiries are handled quickly and satisfactorily, so we are glad that they were able to assist you. We look forward to having you back with us soon! Best regards, PalletOnline

Posted 8 months ago

“Excellent service, very pleased”

Posted 8 months ago

Thank you so much Larry for your fantastic 5 star rating of PalletOnline! We are so glad that you are pleased with our excellent service. Best regards, PalletOnline

Posted 8 months ago

“Great service”

Posted 8 months ago

Many thanks for your kind words and 5 stars, Jason! Best regards, PalletOnline

Posted 8 months ago

“Ordered pallet gave size and weight correctly it was supposed to be collected the following day the lorry sent was insufficient to pick 500kg up so it was left there I was told to pay an additional fee and it should have been delivered Friday but ended up delivered Tuesday evening unable to phone anybody and had to contact via internet I will use another service next time I really felt ripped off”

Posted 8 months ago

Hi Steve, Thank you for taking the time to share your feedback about your recent experience with PalletOnline. We genuinely appreciate all feedback as it helps us to continually improve our services. We apologise for any inconvenience you experienced with your recent shipment. We understand your frustration, and we'd like to provide some clarification regarding the situation. When you initially booked your pallet delivery, you specified a quarter oversized pallet with a weight of 250kg. However, upon inspection by the collection depot, the actual weight of the pallet was 500kg, which exceeded the weight capacity of the lorry that was dispatched to collect it. Our team strives to ensure smooth and timely deliveries for all our customers, but in this particular case, the discrepancy in weight presented a challenge that required additional arrangements. Sadly, this misunderstanding resulted in us having to charge you the difference in pallet spaces, and your goods had to be collected at a later date. In regards to your issues with our customer service, our phone lines are open from 9 a.m. to 5:30 p.m. every weekday should you wish to call us. We do advise, however, that you use our Live Chat service, as this is the quickest way of getting in contact with us. We have emailed you about your recent experience, and the team are looking to provide a resolution for you. If you have any further questions or concerns, please feel free to reach out to us via Live Chat. Best regards, PalletOnline

Posted 8 months ago

“Was very good. I got 90% of the info I needed to know about sending my package. Delivery was prompt too”

Posted 8 months ago

Thank you so much Rachel for your 5 star rating of PalletOnline! I'm glad to hear that you were able to get 90% of the info you needed for your package and that the delivery was prompt. We'll keep working hard to keep up our great service! Best regards, PalletOnline

Posted 8 months ago

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PalletOnline is rated 4.7 based on 555 reviews