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PalletOnline Reviews

4.7 Rating 567 Reviews

91 %

of reviewers recommend PalletOnline

Company Reviews

Product Reviews

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service just annoyed that my item was only just bigger than pallet and had to pay oversized pallet cost but very good and helpful driver.”

Posted 8 months ago

Thank you so much for your 5-star rating, Nigel! We are glad to hear that you received an excellent service despite having to pay for an oversized pallet. Best regards, PalletOnline

Posted 8 months ago

“Good, quick service. Easy to book and competitive price. Friendly delivery driver.”

Posted 8 months ago

Thank you Graham for the 5 star rating of PalletOnline! We're glad to hear that you found our service to be of good quality and competitively priced. It's wonderful to hear that interactions with our delivery drivers were also pleasant. Best regards, PalletOnline

Posted 8 months ago

“Great service thankyou”

Posted 8 months ago

Thank you so much, Philip, for giving us a 5-star rating for PalletOnline! We are delighted that you had a great experience with us and your feedback is very much appreciated. Best regards, PalletOnline

Posted 8 months ago

“Excellent service.”

Posted 8 months ago

Thank you Rick for your 5-star rating, Rick - it's great to hear that you had an excellent service experience with PalletOnline! Best regards, PalletOnline

Posted 8 months ago

“first ever pallet i have sent, was dead easy collected on pallet truck from my driveway driver inspected the pallet and strapping confirmed all good, arrived with customer as promised”

Posted 8 months ago

Thank you, Tom, for the 5-star rating of PalletOnline! We are so glad to hear that your first experience with us was easy and successful! Best regards, PalletOnline

Posted 8 months ago

“Superb services”

Posted 8 months ago

Thank you so much for your 5-star rating of PalletOnline, Adrian! We are so glad to hear that you had a great experience with our superb services. We truly appreciate your kind words! Best regards, PalletOnline

Posted 8 months ago

“did everything asked of them driver help full on unloading”

Posted 8 months ago

Thank you for your kind words and review of PalletOnline, Hamish! We are glad to hear that our driver did everything asked of them and was helpful during the unloading process. Your feedback is greatly appreciated! If you have any ideas of how we can change those 4 stars into 5, just shoot us a message - we'd love to hear it. 🙂 Kind regards, PalletOnline

Posted 8 months ago

“This was the 1st time we used palletsonline. A hiccup to begin with but the service was second to none. Admin dept were on the ball, replied immediately. Will most definitely use again.”

Posted 8 months ago

Thank you so much for your five-star rating of PalletOnline, Christine! We are so happy to hear that your first time experience with us was a positive one, despite a minor hiccup at the start. Our team is eager to make sure that all customer inquiries are handled quickly and satisfactorily, so we are glad that they were able to assist you. We look forward to having you back with us soon! Best regards, PalletOnline

Posted 8 months ago

“Excellent service, very pleased”

Posted 8 months ago

Thank you so much Larry for your fantastic 5 star rating of PalletOnline! We are so glad that you are pleased with our excellent service. Best regards, PalletOnline

Posted 8 months ago

“Great service”

Posted 8 months ago

Many thanks for your kind words and 5 stars, Jason! Best regards, PalletOnline

Posted 8 months ago

“Ordered pallet gave size and weight correctly it was supposed to be collected the following day the lorry sent was insufficient to pick 500kg up so it was left there I was told to pay an additional fee and it should have been delivered Friday but ended up delivered Tuesday evening unable to phone anybody and had to contact via internet I will use another service next time I really felt ripped off”

Posted 8 months ago

Hi Steve, Thank you for taking the time to share your feedback about your recent experience with PalletOnline. We genuinely appreciate all feedback as it helps us to continually improve our services. We apologise for any inconvenience you experienced with your recent shipment. We understand your frustration, and we'd like to provide some clarification regarding the situation. When you initially booked your pallet delivery, you specified a quarter oversized pallet with a weight of 250kg. However, upon inspection by the collection depot, the actual weight of the pallet was 500kg, which exceeded the weight capacity of the lorry that was dispatched to collect it. Our team strives to ensure smooth and timely deliveries for all our customers, but in this particular case, the discrepancy in weight presented a challenge that required additional arrangements. Sadly, this misunderstanding resulted in us having to charge you the difference in pallet spaces, and your goods had to be collected at a later date. In regards to your issues with our customer service, our phone lines are open from 9 a.m. to 5:30 p.m. every weekday should you wish to call us. We do advise, however, that you use our Live Chat service, as this is the quickest way of getting in contact with us. We have emailed you about your recent experience, and the team are looking to provide a resolution for you. If you have any further questions or concerns, please feel free to reach out to us via Live Chat. Best regards, PalletOnline

Posted 8 months ago

“Was very good. I got 90% of the info I needed to know about sending my package. Delivery was prompt too”

Posted 8 months ago

Thank you so much Rachel for your 5 star rating of PalletOnline! I'm glad to hear that you were able to get 90% of the info you needed for your package and that the delivery was prompt. We'll keep working hard to keep up our great service! Best regards, PalletOnline

Posted 8 months ago

“Excellent service very Efficient, collection driver very cheerful and helpful”

Posted 8 months ago

Thank you so much for your 5 star review of PalletOnline, Colette! We are delighted to hear that you had an excellent service with us, and that the collection driver was very cheerful and helpful. We strive to ensure that our customers’ expectations are exceeded each time. Best regards, PalletOnline

Posted 8 months ago

“Always great service and very reliable”

Posted 8 months ago

Thank you, Richard, for your 5 star rating of PalletOnline! We appreciate your feedback and are thrilled to hear that you've always had great service and found us to be very reliable. Best regards, PalletOnline

Posted 8 months ago

“quick professional service”

Posted 8 months ago

Thank you, Heather, for taking the time to leave PalletOnline a 5-star review! We're so pleased you were pleased with our quick professional service! Best regards, PalletOnline

Posted 8 months ago

“Very good service. Very happy indeed.”

Posted 8 months ago

Thank you so much for the 5-star rating, Jason! We really appreciate it and are glad that you experienced very good service with us. We are very happy indeed that you were satisfied! Best regards, PalletOnline

Posted 8 months ago

“Easy to book. Driver that came was really pleasant and helpful. Would definitely use again. Thank you 😊”

Posted 8 months ago

Thank you so much for your 5 star rating, Clair! We are thrilled to hear that the booking process was easy and the driver was pleasant and helpful. We appreciate your kind words and we look forward to helping you deliver your pallets again in the future. Best regards, PalletOnline

Posted 8 months ago

“Predatory practises to make you pay extra surcharge for size and wrapping, no contact to resolve issue , only email to let you know your package has been put on hold and you need to pay. I ended up paying £155 for single pallet. Be warned if you want to send something above standard size , they will prey on you and make you pay extra charges. Very unpleasant experience with this company.”

Posted 8 months ago

Hi Andrzej, Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience. We understand that you may be frustrated with the charges incurred for your shipment. We'd like to clarify that our pricing is based on various factors, including the size and type of pallet space required. It's essential to select the appropriate pallet size during the booking process to ensure accurate pricing. We have multiple resources on our website to aid with choosing the correct option. In this case, it appears there was a mismatch between the size of your goods and the pallet space booked, which resulted in additional charges. It is clearly stated on our site and in our terms and conditions, which you agreed to, that additional fees may be incurred if a discrepancy is found. I can also see that, from the pictures provided by the depot, your goods weren't actually palletised upon collection, and our Pallet & Wrap service wasn't booked either. PalletOnline are a pallet delivery service, meaning that we can only transport palletised goods. To conclude, we apologise for the inconvenience the extra costs have caused. We'd like to stress that we have absolutely no interest in "predatory practices". Our customers are more than welcome to ship goods above "standard size" as long as the correct pallet space is booked and they are loaded onto a pallet. If goods overhang the pallet, we also have oversized options available, meaning we can cater to a large range of items. This wasn't the case on this occasion and, sadly, additional costs did occur. If you have any further questions, please don't hesitate to get in touch. Best regards, PalletOnline

Posted 8 months ago

“We had a problem with our order - we placed it and when it got to the last stage - it didn't complete. Seems we had a typo in the email address. Entered it again, but decided to call - as we were concerned we might be charged twice. We were reassured we wouldn't be, but then saw that we were. Not too impressed and wrote a review as such. To PalletOnline's credit, the boss emailed me, explained what had happened and rectified it straight away. It's not about things going wrong (problems happen) it's about how it's dealt with.”

Posted 8 months ago

Hi Miles, Many thanks for your review. We're thrilled to hear that we were able to resolve the issue you had with your duplicate payment. 🙂 Thank you for choosing PalletOnline. Best regards, PalletOnline

Posted 8 months ago

“Everything was great, but one of my items was damaged.”

Posted 8 months ago

Hi Christian, Thanks for your feedback - I'm glad to hear that your overall experience with us was positive. I'm really sorry to hear about the damage to one of your items during transit. While damages are rare (occurring in fewer than 0.01% of our shipments) I understand just how frustrating this can be. If you intend to claim for the damages, I'd like to mention that our policy asks that you report damages within 24 hours of delivery and initiate a claim within 7 days of delivery. Have you been in touch with our team to advise that your goods arrived damaged within this time frame? If so, we would be happy to start a claim for the damages. We really appreciate your business and thank you for choosing PalletOnline. If you have any other questions or require further assistance, please don't hesitate to reach out to us. Best regards, PalletOnline

Posted 8 months ago

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PalletOnline is rated 4.7 based on 567 reviews