PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,888 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pallet collected and delivered to destination on time and with no problems. Cost effective, efficient. Pallets are easy to track. When booking I received no confirmation email which was a bit of a concern, but I needn't have worried. Good service. Recommended.”

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Posted 1 year ago

Hi Angus, thank you for the 5 stars! We're really pleased to hear that your pallet was collected and delivered on time, without any issues. Thank you for choosing PalletOnline, and we look forward to serving you again in the future.

Posted 1 year ago

“it was the first time i had used palletline their service was excellent”

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Posted 1 year ago

Thanks for your kind words, Alan! I'm so pleased to hear that we provided an excellent service. We hope to provide even more excellent service to you in the future.

Posted 1 year ago

“Glad to be able to thank you for an excellent service,both from the staff at time of booking and collection and delivery,it was the first time I`d used such a service and felt very comfortable with it especially to find an easy and informative web site. Thanks again. Alex Garvey.”

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Posted 1 year ago

Hi Alex, thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that your first time using our service met your expectations from start to finish. We are looking forward to helping you again in the future!

Posted 1 year ago

“Great service. Very efficient. Was slightly surprised that the depot got in touch to increase the cost. I booked three micro palets online, only to be told, they didn't offer this... so had to pay for three quarter pallets, so just a technicality on the website. otherwise fantastic service.”

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Posted 1 year ago

Hi Scott, Thank you for sharing your thoughts. It's great to know that you found our service efficient - that's exactly what we aim for! We're sorry for the mix-up of pallet sizes; we greatly appreciate your understanding re the change in cost for your shipment, and we apologise for any confusion during the booking process. To clarify, when goods exceed the dimensions of a standard pallet (1.0m x 1.2m), they are considered 'oversized'. When you're picking your pallet spaces, you’ll find a different tab for these bigger options. Unfortunately, we aren't able to send oversized micro pallets as it's not a service our network offers; the smallest option we have for oversized items is a quarter pallet. We will pass your feedback on to our development team to see if we can do anything to differentiate the standard vs oversized options. Thank you again for your feedback. We look forward to delivering more pallets for you in the future and making things smoother next time. Best wishes, PalletOnline

Posted 1 year ago

“Very good service overall. Did cost £186 to send 4x alloy wheels which on the face of it sounds expensive, until you consider these were going from England to Isle of Man and most companies won't even fulfil that type of order. Using a pallet also felt much safer than the idea of sending 4 individually boxed packages. Arrived well within the time it stated of under 5 working days. The only critisism (hence 4 and not 5 stars) Was a bit of a moment when 16 hours after shipping they were maked as "delivered" on the tracking. Customer support were very helpful and did state this is when it leaves the UK network to go over seas, but would obviously be nice if the tracking was smart enough to know that even if precise tracking is lost after the point of it going over seas.”

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Posted 1 year ago

Hi Lee, Thank you for your review! We're over the moon that your alloys reached their destination safe and sound, and in great time too. We hugely appreciate your feedback re the tracking status. I've passed your comments on to our development team to see if there's anything we can do to improve the tracking status for shipments that leave mainland UK. I'm really glad that our support team were helpful, but I completely understand that providing a more precise tracking status on our website would make things easier for you, and we're keen to see how we can make that a reality. Thanks again for your feedback, Lee, and thank you for choosing PalletOnline! Best regards, PalletOnline

Posted 1 year ago

“Very good efficient service.”

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Posted 1 year ago

Hi Barbara, thank you for your review! We're thrilled to know we provided an efficient service. Thanks for choosing PalletOnline.

Posted 1 year ago

“Great,fast, service.first time I send something from Uk to Ireland without any problem and must say at reasonable price too. Recommend”

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Posted 1 year ago

This is fantastic to read! Thank you for your review, Pawl. We're so pleased we were able to transport your goods to Ireland problem-free. Thanks for your recommendation.

Posted 1 year ago

“Great service.”

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Posted 2 years ago

Mark, thank you for your review! We're thrilled to have provided a great service.

Posted 2 years ago

“Very easy to use great service”

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Posted 2 years ago

Thanks for the 5 stars, Martin! It's great to know the website was easy to use and we provided a great service. Thank you for choosing PalletOnline!

Posted 2 years ago

“Timings not good. Meant to be a morning pick up, but arrived after 3.30pm. That said, once on site very efficient.”

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Posted 2 years ago

Hi Marcus, Thank you for sharing your feedback with us. First of all, I'd like to apologise for the late pickup. We understand how important it is to stick to the scheduled time, and we're sorry we didn't meet your expectations. As we didn't provide the service you booked, I've just issued a refund for the early collection fee you paid. On a positive note, I'm glad to hear that once we were on site, things went smoothly and efficiently. Thank you for choosing us, Marcus, and we look forward to serving you better in the future. Best regards, PalletOnline

Posted 2 years ago

“Ideal for someone who hasn't used a pallet service before. They were so helpful and their instant messaging over whatsapp made everything so easy. Would 100% recommend.”

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Posted 2 years ago

Thanks for the 5 stars, Thomas! Your recommendation means a lot, and we're really glad you chose PalletOnline.

Posted 2 years ago

“Easy company to work with, reliable and did exactly what was asked of them”

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Posted 2 years ago

Thank you for your review, Mick! We're glad to hear you found our service easy and reliable. Looking forward to working with you again!

Posted 2 years ago

“Straightforward and successful!”

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Posted 2 years ago

Thanks for your kind words, Scott!

Posted 2 years ago

“i would accept every member from every man that works in palletonline i love pallet online i want to bathe in the milk of palletonline”

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Posted 2 years ago

Thanks Ryan, we love you too 🤍

Posted 2 years ago

“Very efficient, and a good price. Collected and delivered promptly.”

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Posted 2 years ago

Thanks for your kind words, Richard! ⭐

Posted 2 years ago

“PalletOnline delivered such excellent service from the very start (before we even scheduled the service) until the end. They answered all of our questions, accomodated our change in delivery date and the driver was super friendly and helpful when doing the collection. We're a small business and we really appreciate your kind, efficient and professional service. Thank you so much.”

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Posted 2 years ago

Thank you for your kind feedback, Anita. It's great to know that from start to finish, we were able to make things smooth for your business. We're glad our team could answer your questions and adjust things as needed. It's customers like you that make our job so rewarding. Thanks again, and we're here for you whenever you need us.

Posted 2 years ago

“It's the first time we have used Palletline in a private capacity, although my wife has used it when she worked as a Sales Manager for an international company. We have been delighted with the service we have received and will not hesitate to use you again as the need arises.”

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Posted 2 years ago

Anthony, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that both you and your wife have had great experiences with our services. Thank you for choosing PalletOnline!

Posted 2 years ago

“Very easy and straight forward”

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Posted 2 years ago

Thank you for your review, Ian. We're really pleased to hear that you found our service easy and straightforward. We're always striving for excellence and would love to know what we could do to make your next experience a 5-star one; please let us know where we can improve via email (support@palletonline.co.uk) or LiveChat. Thank you for choosing PalletOnline!

Posted 2 years ago

“Excellent service , easy to book and and very quick , drivers very helpful . This is the second time I've used them and always great service and good value for money .”

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Posted 2 years ago

Thank you for the 5 stars, Paul! We're really pleased to know that our service has been consistently excellent for you. It's also great to know you find it quick and easy to book with us. We look forward to providing you with great service again in the future!

Posted 2 years ago

“Collected and delivered promptly as organised. Definitely would use again.”

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Posted 2 years ago

Thank you for the 5-star rating, Angela! We're so happy to hear that your order was collected and delivered promptly as organised. It's a pleasure to have your support, and we would love to have you use our service again.

Posted 2 years ago

PalletOnline is rated 4.7 based on 1,888 reviews