PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,885 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

Write Your review

Tell us how PalletOnline made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service at a competitive price.”

Helpful Report

Posted 1 year ago

Thanks for the kind words, Anthony! It's great to know we provided an excellent service at a great price. Thanks for choosing PalletOnline!

Posted 1 year ago

“Very happy with their delivery. Would have been good to know in advance that their palletising/wrapping service taking an extra day happens off-site - I can't walk, but would have done it myself quicker anyway, as I had a pallet here. :d A lot pricier than a man with a van, but also a whole different league meaning I didn't lose sleep over the welfare of my consignment.”

Helpful Report

Posted 1 year ago

Hi Jennifer, thanks for taking the time to write about your experience. We really appreciate your feedback. Apologies for any confusion about our Pallet & Wrap service. Our drivers run on tight schedules, juggling multiple pick-ups and deliveries daily, with just 15 minutes allocated for each stop. This tight timeframe makes it tricky to both stack and wrap pallets on-site - and do a proper job of it! To keep things rolling smoothly and ensure your goods are safe and secure, our drivers might stack your items on the pallet at the collection point but take them back to the depot for that final wrap-up. This way, the drivers stick to their schedules while your items get the care and wrapping they need to stay solid during transit. Aside from this, I'm really pleased to know that all went well with your delivery, and we gave you a stress-free experience. Thanks again for your feedback, and thank you for choosing PalletOnline. Best wishes, PalletOnline

Posted 1 year ago

“Cheapest found quickest collection and delivery”

Helpful Report

Posted 1 year ago

This is great to read, Charlie. Thank you for sharing your feedback - we're so pleased you found us affordable and quick 😃

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Hi Robert, thank you for your review! We're so pleased we provided excellent service. Thanks for choosing PalletOnline!

Posted 1 year ago

“Put order in collection at 10am was picked up at 2pm then delivered couple of days later very happy and would recommend”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Stuart! We're so pleased to know your goods were picked up quickly and delivered on time. Thanks for your recommendation!

Posted 1 year ago

“We have an account with DPD who simply could not do this Pallet collection for us. We found Pallet on Line who completed this job for us with total professional and speedy service and we will now be using them again for all our pallet consignments.”

Helpful Report

Posted 1 year ago

This is amazing to read, Martin! I'm so pleased we could help get your pallet to where it needed to be, quickly and professionally. We're looking forward to your next delivery. Thanks for choosing PalletOnline!

Posted 1 year ago

“Amazing service and very good price, would highly recommend .”

Helpful Report

Posted 1 year ago

Thank you for the 5 stars, Brian! It's great to know that you were happy with the service we provided. Thanks for choosing PalletOnline!

Posted 1 year ago

“Service as described. However hidden charges of vat at checkout which don’t show. They only show on your bank statement from the transaction which I wasn’t pleased about as there was other companies much cheaper out there when this was added on. I have raised a dispute with my card provider about this as I have a screen shot of what I was supposed to be charged”

Helpful Report

Posted 1 year ago

Hi Adrian, Thanks for choosing our pallet delivery services. It's great to hear you had a good experience with our service. About the pricing, the checkout process does mention that prices are exclusive of VAT, and you can find this info in the footer on every checkout page. Also, the total cost, including VAT, is clearly shown in bold on the final page before you complete your payment. So, there shouldn’t really be any surprises leading to a chargeback since all costs are upfront before you agree and book with us. Like many other businesses, such as GoDaddy.com for example, we list prices without VAT at first because we mostly work with companies, and that's the norm for them. We really appreciate your understanding and hope to serve you again soon.

Posted 1 year ago

“EVERYTHING WORKED OUT AS EXPECTED, WILL USE AGAIN.”

Helpful Report

Posted 1 year ago

This is fantastic to read, Nick! Thank you for taking the time to write about your experience with us; we're so pleased that everything worked out as expected, and we're looking forward to delivering more pallets for you in the future.

Posted 1 year ago

“Excellent service. Phone call before collection. Collection Driver polite and efficient. 100%”

Helpful Report

Posted 1 year ago

Thank you for your review, Lisa! It's great to know the driver was polite and efficient, and that we provided excellent service. We will pass your kind comments on to the collection depot. Thanks for choosing PalletOnline!

Posted 1 year ago

“Easy to navigate website and competitive prices”

Helpful Report

Posted 1 year ago

Thank you for your review, Sondra! We're so pleased you found the website easy to use. It's great to know you found our prices competitive too. Thanks for choosing PalletOnline!

Posted 1 year ago

“Great professional service”

Helpful Report

Posted 1 year ago

Hey Alex, thank you for your 5-star review! We're so pleased you found our service professional. We look forward to delivering more pallets for you in the future.

Posted 1 year ago

“Great service fast and reliable”

Helpful Report

Posted 1 year ago

Thanks for the kind words, Garry! It's great to know we provided a fast and reliable service. Thanks for choosing PalletOnline.

Posted 1 year ago

“This is the second time you have requested my review. I did not give you a 5 star review because (a) the goods were collected a day late and (b) the driver had not been informed that I had requested and paid for your Pallet and Wrap Service. However the driver was very cooperative and was able to help and fortunately had a Pallet on his vehicle. Also on the Plus side, my goods were delivered on the correct day and everything was in good order.”

Helpful Report

Posted 1 year ago

Good Afternoon, Anne, Thank you for taking the time to let us know about your experience. We're so pleased to hear that your goods were delivered on time, although we understand how disappointing it must have been to have your goods collected a day later than expected, and we're genuinely sorry for any inconvenience this caused you. Following the collection failure, to keep things on track, we upgraded your booking at our cost to make sure your goods still arrived at their destination on the planned day. We're truly sorry for the confusion regarding the Pallet and Wrap service. While we did relay your request for this specific service to the collecting depot, it appears there was a breakdown in communication at depot level in ensuring that the driver received these instructions. Overall, we're really pleased to hear that your goods arrived on the correct day and were in good order. It's also great to know that the driver was helpful and cooperative - we will pass your feedback on to the collection depot. Thanks for choosing PalletOnline; we're grateful for your feedback as it helps us to get even better at what we do. Best wishes, PalletOnline

Posted 1 year ago

“Seamless process, good price and the goods arrived in the same condition they left.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Gavin! We're thrilled to hear about your seamless experience. Looking forward to serving you again.

Posted 1 year ago

“It was the first time I had used Palletonline. I was very happy with the whole process. It was very efficient and reasonable rates. Would use again.”

Helpful Report

Posted 1 year ago

Hey Kirsty, we're so pleased to hear that your first experience with us was a positive one! Thank you for the kind words about our efficiency and rates. We can't wait to deliver for you again in the future.

Posted 1 year ago

“Pallet was packed very well, it had plenty protection, I don't know what else I could have done. It was marked fragile all over, It cost a lot of money and yet still got damaged.”

Helpful Report

Posted 1 year ago

Hi Kevin, Thank you for reaching out to us. We're genuinely sorry to hear about the condition of your goods upon arrival. We pride ourselves on the quality and reliability of our delivery service; incidents like this are exceptionally rare, affecting less than 0.01% of our deliveries. As such, we're extremely disappointed that your goods have been received damaged. We want to make things right for you as quickly as possible. Could you please connect with our customer support team via LiveChat or email us at support@palletonline.co.uk? It would be helpful if you could include some photos of the damaged items and your order ID so we can start the claims process right away. We extend our sincere apologies for the inconvenience and are here to ensure a speedy resolution. Best wishes, PalletOnline

Posted 1 year ago

“Pallet collected and delivered to destination on time and with no problems. Cost effective, efficient. Pallets are easy to track. When booking I received no confirmation email which was a bit of a concern, but I needn't have worried. Good service. Recommended.”

Helpful Report

Posted 1 year ago

Hi Angus, thank you for the 5 stars! We're really pleased to hear that your pallet was collected and delivered on time, without any issues. Thank you for choosing PalletOnline, and we look forward to serving you again in the future.

Posted 1 year ago

“it was the first time i had used palletline their service was excellent”

Helpful Report

Posted 1 year ago

Thanks for your kind words, Alan! I'm so pleased to hear that we provided an excellent service. We hope to provide even more excellent service to you in the future.

Posted 1 year ago

“Glad to be able to thank you for an excellent service,both from the staff at time of booking and collection and delivery,it was the first time I`d used such a service and felt very comfortable with it especially to find an easy and informative web site. Thanks again. Alex Garvey.”

Helpful Report

Posted 1 year ago

Hi Alex, thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that your first time using our service met your expectations from start to finish. We are looking forward to helping you again in the future!

Posted 1 year ago

PalletOnline is rated 4.7 based on 1,885 reviews