PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,888 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

Write Your review

Tell us how PalletOnline made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The collection was on time and efficient. The driver was a thoroughly nice guy who could not be more helpful. Strongly recommend”

Helpful Report

Posted 2 years ago

Thank you for your kind words, John! We're glad to hear that our collection process was efficient and that our driver added positively to your experience. We're proud to have individuals on our team who go above and beyond for our customers. Thank you for your strong recommendation, and we look forward to delivering more pallets for you in the future!

Posted 2 years ago

“Easy to complete the order, pallet collected on time and delivery was made earlier than expected. Excellent service”

Helpful Report

Posted 2 years ago

Thanks for the wonderful feedback, Daniel! We're pleased to know that our order process was seamless and that we could deliver ahead of schedule. Our team works hard to ensure timely and efficient service, and your feedback means a lot 😊

Posted 2 years ago

“Poor communication resulted in unnecessary time off work when pick up/ delivery was cancelled. This affected both seller and buyer…….”

Helpful Report

Posted 2 years ago

Hi Kevin, Thank you for taking the time to share your experience with us - I'm truly sorry for the hassle you faced with the collection. I've looked into this booking and, sadly, on the collection day, we couldn't arrange a small vehicle in your area on Friday, which led to us rescheduling the pick-up for Monday. I'm very sorry for any delay in communication. To ensure your pallets still reached their destination on the date you requested, we upgraded your delivery to a next-day service at no extra cost. I completely understand how frustrating and stressful this situation must have been for you and your buyer - we're really sorry that it affected you both. Whilst we always do our best to meet our customers' date preferences, sometimes factors like traffic or driver/vehicle availability can throw us off track. If you'd like to discuss this further or have any questions, please don't hesitate to reach out. We're here to assist you. Best regards, PalletOnline

Posted 2 years ago

“Very goid, very efficient. Would definitely use again.”

Helpful Report

Posted 2 years ago

Thank you for the fantastic review, Andrew. We're so pleased you had a great experience 😊 we look forward to delivering more pallets for you in the future!

Posted 2 years ago

“good service and good guy who came with the lorry. Thanks”

Helpful Report

Posted 2 years ago

Thanks for your review, Mark! We will pass your kind comments on to the depot 😊

Posted 2 years ago

“The shipping was good, but the communication was poor. A problem occurred on Wednesday, we were not made aware until 16:30 on the Friday. Rebooking was straightforward.”

Helpful Report

Posted 2 years ago

Hi Philip, Thank you for taking the time to share your feedback. We're sorry for the communication breakdown; we understand how important timely updates are. I'm really pleased that the rebooking process was straightforward for you and that your goods were successfully delivered in the end. Best regards, PalletOnline

Posted 2 years ago

“Brilliant service, collected a pallet from a friends & wrapped it for us & delivered to Cornwall on the expected date. Great value, efficient & reliable, would highly recommend…”

Helpful Report

Posted 2 years ago

Thank you for your review - we truly appreciate your kind words, Elizabeth! It's wonderful to know you found our service brilliant and efficient. It's great to hear that your pallet reached Cornwall safely and on time. Thank you for recommending us!

Posted 2 years ago

“Excellent service will recommend you to anybody”

Helpful Report

Posted 2 years ago

Thank you for your kind comments, Hanwin! We're thrilled to hear you had an excellent experience with our service 😊

Posted 2 years ago

“Easy to book and contact when I needed to make a change. Collection and delivery exactly as ordered, many thanks.”

Helpful Report

Posted 2 years ago

Many thanks for your kind words and 5 stars, Emma - It's great to hear that booking with us was easy and that our collection and delivery process went exactly as ordered! Best regards, PalletOnline

Posted 2 years ago

“Collected when promised and delivered as per instructions”

Helpful Report

Posted 2 years ago

Thank you so much, Dave, for your 5 star rating of PalletOnline! We appreciate your review and are glad to hear that your order was collected and delivered as promised according to your instructions. Best regards, PalletOnline

Posted 2 years ago

“Great service, collected and delivered on booked days, no problems”

Helpful Report

Posted 2 years ago

Thank you for your five-star review, Anthony! We are so pleased to hear that you had a great experience with us; our team works hard to make sure our customers receive great service, and your feedback is much appreciated. We're glad to hear that the collection and delivery process was smooth and problem-free. Best regards, PalletOnline

Posted 2 years ago

“Picked up on time and arrived swiftly on delivery day! Goods arrived safely and in perfect condition, highly recommend”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating of PalletOnline! We are glad to hear that you received your goods on time and in perfect condition. Best regards, PalletOnline

Posted 2 years ago

“Good service.”

Helpful Report

Posted 2 years ago

Thank you for your 5 stars and kind feedback! Best regards, PalletOnline

Posted 2 years ago

“Nothing to say but 100% positive Perfect job. Great driver on time good price”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to write such a positive review, Joe! We are delighted to hear that the driver, price, and overall service met your expectations. Best regards, PalletOnline

Posted 2 years ago

“Helpful staff in office and on the road, prompt collection and delivery. Excellent service”

Helpful Report

Posted 2 years ago

Thank you so much for your glowing 5-star review of PalletOnline, David! We’re so pleased to hear you found our team helpful and that you received a prompt service. Best regards, PalletOnline

Posted 2 years ago

“We had staff waiting for collection and being paid overtime, no one turned up they then arrived late on the second try and told me I had to pay extra for an earlier collection on the third go I refused and cancelled The driver turned up anyway but we sent him away as we had already booked another carrier which was cheaper and went smoothly My refund was deducted what I assume was a cancellation fee Won’t use them again and will discourage anyone who asks”

Helpful Report

Posted 2 years ago

Hi Stephen, Many thanks for taking the time to write your review. We sincerely apologise for any inconveniences you encountered during your experience with our service. Your feedback is truly valuable to us. Firstly, I'd like to clarify the situation concerning the collection attempts. We deeply regret that our initial attempt to collect your pallet didn't go smoothly. In the world of logistics, unforeseen delays occasionally occur, and regrettably, some factors are beyond our control. Issues like driver illness, traffic congestion, and surges in freight volumes can all contribute to unexpected delays. On the second collection attempt, the depot discovered that the premises had closed. Unfortunately, we weren't made aware of this when the booking was made, which prevented us from notifying the depot. I can see that the team reached out before we attempted collection for a third time to see if you'd like to change to a pre-3pm, however, we completely understand your decision to decline this and cancel your booking. Sadly, because we already made 2 attempts to collect your pallets, we weren't able to refund you for the second attempt, because the driver arrived on site but couldn't complete collection as we weren't made aware that the premises had closed. However, we didn't charge for the first attempt as this was entirely out of your control. We genuinely regret that your experience fell short of your expectations, and we apologise for any inconvenience it may have caused you. Your feedback is crucial in helping us enhance our services, and we'd greatly appreciate the opportunity to make things right for you. We hope you'll reconsider using our services in the future. Thank you for your understanding, Stephen, and if you have any further questions or concerns, please feel free to reach out to us via Live Chat. Best regards, PalletOnline

Posted 2 years ago

“Very helpful, punctual driver.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of PalletOnline, Paul. We are thrilled to hear that you found our driver very helpful and punctual! Best regards, PalletOnline

Posted 2 years ago

“Super impressed with Pallet Online, I've not used this service before and sent a very large and heavy wooden creation over to North Ireland from West Wales. The whole process was super smooth, the tracking was really easy to access and my client was very happy all arrived intact and quickly. Really impressed, will be using PO for all my pallet deliveries now going forward. Thank you!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of PalletOnline, Mark. We're delighted to hear that you received a super smooth and impressive service from us! Best regards, PalletOnline

Posted 2 years ago

“Excellent company picked up and delivered problem free, very happy with the service and would use again in the future. Customer service is second to none.”

Helpful Report

Posted 2 years ago

Thank you so much, Hamish, for your wonderful 5-star rating for PalletOnline! We are thrilled to hear that your experience with PalletOnline was nothing but delightful. Best regards, PalletOnline

Posted 2 years ago

“First time user, simple procedure the only criticism is that you can’t put time restraint when booking online. Where the pallet was going to be collected from closed at 4 pm but couldn’t put this on the booking form! Will definitely use Palletonline again.”

Helpful Report

Posted 2 years ago

Thanks so much for giving us five stars Angus! We're glad to hear that our booking procedure was simple for you. Thank you for the feedback regarding timed requests - we'll make sure to take this into account. For future reference, you're more than welcome to get in touch with us via Live Chat once you've completed your booking, and we'll be able to add your time restriction to your booking. 🙂 Best regards, PalletOnline

Posted 2 years ago

Thanks so much for giving us five stars Angus! We're glad to hear that our booking procedure was simple for you. Thank you for the feedback regarding timed requests, we'll be sure to take it into account. 🙂 Best regards, PalletOnline

Posted 2 years ago

PalletOnline is rated 4.7 based on 1,888 reviews