PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,888 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was great, but one of my items was damaged.”

Helpful Report

Posted 2 years ago

Hi Christian, Thanks for your feedback - I'm glad to hear that your overall experience with us was positive. I'm really sorry to hear about the damage to one of your items during transit. While damages are rare (occurring in fewer than 0.01% of our shipments) I understand just how frustrating this can be. If you intend to claim for the damages, I'd like to mention that our policy asks that you report damages within 24 hours of delivery and initiate a claim within 7 days of delivery. Have you been in touch with our team to advise that your goods arrived damaged within this time frame? If so, we would be happy to start a claim for the damages. We really appreciate your business and thank you for choosing PalletOnline. If you have any other questions or require further assistance, please don't hesitate to reach out to us. Best regards, PalletOnline

Posted 2 years ago

“Sadly they don't allow 0 stars worste collection and delivery I have ever used didn't turn up on the day it was booked for heavy traffic apparently I paid extra for 24 hour delivery so I lost a days wages waiting for delivery which unless I had of called them at 9 am I would not of known it was not being delivered . They allow note to be added to the job sheet well that was a total waste of time as should of called 30 mins before both collection and delivery of which neither of those happened . Then when finally delivered engine had been damaged head stud snapped off all packing damaged and they where not interested said it could not of been packed properly well one layer of bubble wrap and double cardboard is not enough . Will never use again”

Helpful Report

Posted 2 years ago

Hi Ian, I want to start by saying how genuinely sorry I am to hear about your recent experience with our service. Your feedback is extremely valuable to us, and I appreciate you taking the time to share your thoughts. I completely understand your frustration with the delay in the collection due to heavy traffic. Unfortunately, there are some things that are out of our control, and traffic is extremely hard to predict. I apologise for the inconvenience and frustration this has caused. From looking at the booking in our system, I can see that we've taken steps to address these issues. We've refunded the cost of your next-day delivery and offered you a complimentary Saturday delivery before 11 am. We genuinely want to make things right and ensure you have a more positive experience with us in the future. While we do request that the driver calls 30 minutes prior to arrival, sadly, ot all drivers have cab phones that are able to make external calls. Some are only able to make calls to the depot and to the emergency services. I can see my colleague has mentioned this over LiveChat also. It's really disappointing to hear about the damage to your engine during transit. We take immense care in handling our shipments, and damages occur in less than 0.01% of cases. It's really important to use additional packing materials, particularly for valuable items. Pallets can undergo multiple movements (8 or more) through our network, and extra precautions can make a significant difference. Your feedback is invaluable to us, and we will use it to improve our services. If you have any more concerns or questions, please don't hesitate to reach out. We are here to make sure that your future experiences with us are more positive. Thank you for sharing your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, PalletOnline

Posted 2 years ago

“Was very happy with their service just sent a request got a quotation and everything was done no calls nothing uniquely prefect and would always recommend them to anyone”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, William! We're glad to hear you were happy with the service and that you found the process hassle-free. It is our aim to deliver uniquely perfect service to all of our customers and we're thrilled that we were able to achieve that for you. We appreciate your recommendation and we are looking forward to delivering more pallets for you in the future. Best regards, PalletOnline

Posted 2 years ago

“A brilliant service they arrive when they are supposed to, the lads are always brilliantly helpfull, nothing is too much trouble.”

Helpful Report

Posted 2 years ago

Thank you Keith for your 5-star rating! We are humbled to hear that you have found our service to be nothing less than brilliant. We're delighted that we've displayed the level of helpfulness that you expected of us, and that the service was delivered when it should. Best regards, PalletOnline

Posted 2 years ago

“Great service! Requested a collection at around 11am from the South coast. Said pallet was collected that very day and delivered the following day to our Manchester warehouse. Highly recommend.”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful feedback, Christine! We are so pleased to hear that you had such a great experience with PalletOnline. We are dedicated to providing excellent customer service and we are thrilled that we met your expectations this time. Thank you for such a fantastic review! Best regards, PalletOnline

Posted 2 years ago

“The service appeared to be very efficient and as per contract”

Helpful Report

Posted 2 years ago

Thanks for your comments, James! We're so pleased that our service met your expectations. Thank you for choosing PalletOnline.

Posted 2 years ago

“Absolutely first-class service. Even though the delivery date was changed I was kept informed, as were the recipients of the order. I would highly recommend Pallet On-Line and will only use them for my deliveries.”

Helpful Report

Posted 2 years ago

Wow, what a fantastic review! Thanks, Mark. We're thrilled to hear that you received a great service; your recommendation means a lot to us, and we're pleased to be your go-to choice 🤩 many thanks for your support.

Posted 2 years ago

“Easy to use website and worked perfectly. Collection and delivery went without a hitch, will definitely be using them again. Many thanks”

Helpful Report

Posted 2 years ago

Hi Sarah, thank you for sharing your experience with us! We're thrilled that you found our website easy to use. Great to hear everything went smoothly too. Thanks for choosing PalletOnline 😊

Posted 2 years ago

“So simple to use palette online this time my delivery was not next day but they called Me up explained that it will come a bit late they refunded me the extra charge for next day delivery but every other time I’ve used them everything has always been good”

Helpful Report

Posted 2 years ago

Hi Saqib, Thank you for your kind words and 5-star review. It's great to hear that our support team were on hand to resolve any issues you had! Best regards, PalletOnline

Posted 2 years ago

“Great service no issues at all”

Helpful Report

Posted 2 years ago

Thank you for your feedback and 5 stars, Stella! Best regards, PalletOnline

Posted 2 years ago

“Good price and good communication”

Helpful Report

Posted 2 years ago

Thank you for your kind review, Colin! Best regards, PalletOnline

Posted 2 years ago

“Excellent service this was my first time having to collect a pallet I found it very easy to do online.”

Helpful Report

Posted 2 years ago

Hi Christoper, Thanks for your kind words and review. We're delighted to hear that you received an excellent and easy-to-use service! Kind regards, PalletOnline

Posted 2 years ago

“Collected and delivered when stated and as far as I’m aware the pallet was in one piece when it got there! Reasonable prices aswell.”

Helpful Report

Posted 2 years ago

Hi Martin, Thank you for your kind words and review. It's great to hear you received a reliable and affordable service from us! Best regards, PalletOnline

Posted 2 years ago

“Used these guys for the first time to truck a pallet from London to Scotland. No issues to report and received excellent customer service when a query came up. Thanks.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for your kind review and 5 stars. We're delighted to hear that you received a reliable service and that our team were on hand to assist! Best regards, PalletOnline

Posted 2 years ago

“Absolutely amazing company . No regrets”

Helpful Report

Posted 2 years ago

Thank you for your kind review - it's great to hear you received a great service from us! Best regards, PalletOnline

Posted 2 years ago

“It does what it says on the tin. Price was most competitive not only that the fairest”

Helpful Report

Posted 2 years ago

Hi Ronald, Many thanks for your kind words; it's great to see you received a competitive service from us! If you have any feedback on how we can get those 4 stars up to 5, we'd love to hear it! Best regards, PalletOnline

Posted 2 years ago

“Finally, competitively priced deliveries for non trade customers! Excellent and REAL value prices”

Helpful Report

Posted 2 years ago

Hi Chi, Many thanks for your awesome review and kind words - we're thrilled to hear that you've finally found an excellent service you can trust! Best regards, PalletOnline

Posted 2 years ago

“Very fast collection, fast delivery. I had photo of pallet from client before collection. Pallet arrived in exactly the same condition. Would recommend. Thank you”

Helpful Report

Posted 2 years ago

Hi Christopher, Many thanks for your amazing review and 5 stars. We're delighted to hear that we provided you with an excellent, reliable service all around and that you'd recommend us to others! Best regards, PalletOnline

Posted 2 years ago

“Brilliant service collected the same day and delivered a day earlier did what they say will not be going to any other pallet collection network in the future highly recommend”

Helpful Report

Posted 2 years ago

Hi John, What an amazing review! A huge thanks for your super kind review and 5 stars. We're thrilled to hear you received a brilliant service from us and that you'd recommend us to others! We look forward to delivering more pallets for you in the future. Best regards, PalletOnline

Posted 2 years ago

“Very helpful driver”

Helpful Report

Posted 2 years ago

Thank you for your 5 stars and kind feedback, Douglas! Best regards, PalletOnline

Posted 2 years ago

PalletOnline is rated 4.7 based on 1,888 reviews