PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,889 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service from start to finish and very reasonably charged”

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Posted 2 years ago

Hi Chris, Thank you for your amazing review! We're over the moon to hear you received a brilliant and reasonably-priced service from us! Best regards, PalletOnline

Posted 2 years ago

“The tracking system is really good. I could check and see exactly where my items were. It was a fast delivery and my items were in perfect condition when they were delivered.”

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Posted 2 years ago

Hi Lynsey, Many thanks for your awesome review. We're thrilled to hear you found our tracking systems and services easy to use and helpful! Best regards, PalletOnline

Posted 2 years ago

“one word "perfect"”

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Posted 2 years ago

Thanks for your perfect review, Paul! We're all thrilled to hear you received an excellent service from us. Best regards, PalletOnline

Posted 2 years ago

“Goods received safely”

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Posted 2 years ago

Thanks for your kind review and feedback, Didier. I'm delighted to hear your goods arrived safely and without issue! Best regards, PalletOnline

Posted 2 years ago

“Easy booking system and collected on time”

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Posted 2 years ago

Many thanks for your great feedback and 5 stars, Jarrod. It's great to hear you found our booking process easy and punctual! Best regards, PalletOnline

Posted 2 years ago

“Very good service from this company can not fault them”

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Posted 2 years ago

Thanks for the kind words and 5 stars, Clair! It's great to know that you had a great service from us. 🤩

Posted 2 years ago

“Terrible. Pallet finally got collected 3 days late. Need I say more?! Won't use again !!”

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Posted 2 years ago

Hi Paul, Thank you for taking the time to share your experience with us. I'm truly sorry that your first booking with us didn't go as smoothly as we had hoped. After digging into the details, it seems that the initial collection encountered some capacity challenges, which sadly resulted in the driver being unable to pick up the goods. As soon as we were informed about the issue, we relayed this message and upgraded the delivery for you at no extra cost, to ensure that your goods still reached their destination on the requested date. Unfortunately, the following day, it seems that there was some miscommunication regarding the closing time of the collection point. We were informed around 4pm that the collection point had closed, but when we contacted the driver to find out when they were due to collect the pallet, they were already en route to the collection point and would arrive before 5pm. Typically, our collections operate between 9am and 5pm, unless a pre-3pm collection has been specifically arranged. I'm really glad to see that the collection was completed successfully the next day. I must stress that delays like this are really unusual for us. We retain the highest success rate in the industry, so it's really disappointing for us when failures like this occur. We sincerely apologise for any confusion caused by this. We understand how important it is to have clear communication, and we will definitely take your feedback into account to improve our processes moving forward. If there's anything else we can do to assist you, or if you have any further feedback to share, please don't hesitate to reach out. We're always here to help. Best regards, PalletOnline

Posted 2 years ago

“I did have problems with this pick-up - the driver said he didn't have the required equipment to take the pallet although I had paid the extra for the stated weight and an electric pump truck etc. After a lot of to-and-fro over email (why no phone number??) by the end of the day I was not clear whether I would get a pick-up the next day. However the following day a driver arrived and took away the pallet with no fuss and it was delivered without incident two days later.”

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Posted 2 years ago

Hi Paul, Thank you for sharing your review with us. I'm really sorry to hear about the troubles you faced during the pick-up process. I completely understand how frustrating that must have been for you. After looking into the details, it appears that there was some miscommunication between the collection depot and us regarding the availability of an electric pump truck. From our records, it looks as though the pallet may have been over the 850kg declared on the booking, which appears to be the reason why the driver was having issues moving the pallet in the first instance. I'm really pleased to hear that the driver showed up the next day and successfully collected the pallet without any hassle. We truly appreciate your feedback, and we will share your concerns with the collection depot. Regarding our contact information, I'd like to apologise for not making our phone number more prominent. We made the decision to temporarily remove the number from the help page because we know firsthand how frustrating it can be to wait on hold for assistance. Our phone lines tend to get busy, so we encourage customers to reach out to the support team directly through LiveChat for the quickest response. However, for future reference, our phone number is 0345 658 0049. If there's anything else we can assist you with or if you have any further feedback for us, please don't hesitate to get in touch. We value your business and are committed to making your experience better in the future. Best regards, PalletOnline

Posted 2 years ago

“Great service, very straightforward would definitely recommend”

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Posted 2 years ago

Hi Rosie, Thanks for your kind feedback and 5 star review. I'm delighted to hear you received a great service and that you'd recommend us to others! Best regards, PalletOnline

Posted 2 years ago

“I had the best possible experience with Pallet online. The quoting/booking process is very straight forward. Customer service promptly responded all my questions. The collection guy was friendly. I am very pleased with it and will certainly be using their service again”

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Posted 2 years ago

Hi Carolina, What an amazing review! Many thanks for your super kind words and 5 stars. I'm thrilled to hear you found our booking process straight forward and our customer service team prompt and helpful! We look forward to delivering more pallets for you in the future. Best regards, PalletOnline

Posted 2 years ago

“Great service. Smooth and quick pick up and delivery, friendly and efficient drivers”

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Posted 2 years ago

Hi Marty, Many thanks for your excellent review and kind words. I'm thrilled to hear you received a smooth and timely service! Best regards, PalletOnline

Posted 2 years ago

“Never used before. Simple to use. Very easy process!”

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Posted 2 years ago

Hi Lewis, Many thanks for your kind words and 5 star review. It's great to hear you recieved an easy-to-use service! Best regards, PalletOnline

Posted 2 years ago

“Fast and easy collection, pleasant driver”

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Posted 2 years ago

Hi Mandy, Thank you for your kind words. I'm thrilled to hear that you received a quick and easy service! Best regards, PalletOnline

Posted 2 years ago

“Good service particularly the driver who was extremely helpful.”

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Posted 2 years ago

Hi John, Thanks for your 5 stars and kind review. I'm thrilled to hear you received a great service! Best regards, PalletOnline

Posted 2 years ago

“Excellent service. Nicki sorted out and resolved problems that arose when seller made an error with regards to collection. Also the delivery driver was was extremely good. Highly recommended and I will certainly use this company again should the need arise.”

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Posted 2 years ago

Hi Caroline, Many thanks for your review and super kind words. I'm delighted to hear we were able to resolve any issues and that you'd recommend our services to others! I've passed your wonderful feedback on to Nicki. Best regards, PalletOnline

Posted 2 years ago

“Very helpful and efficient. My order was collected and delivered as advised.”

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Posted 2 years ago

Hi Nicola, Thanks for your kind words and review. I'm delighted to hear you received an efficient and helpful service! Best regards, PalletOnline

Posted 2 years ago

“Easy, simple and fast”

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Posted 2 years ago

Thank you for your 5 stars and kind words. I'm thrilled to hear you received an easy and fast service! Best regards, PalletOnline

Posted 2 years ago

“Picked up on time. Delivered on time. What more could you want ?”

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Posted 2 years ago

Hi Andy, Many thanks for your awesome review and 5 stars. I'm thrilled to hear you received a punctual service from us! Best regards, PalletOnline

Posted 2 years ago

“Amazing service thank you”

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Posted 2 years ago

Thank you for your kind words, Daniella. I'm thrilled to hear you received an amazing service from us! Best regards, PalletOnline

Posted 2 years ago

“Person that came to collect pallet was great. 5/5 customer service.”

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Posted 2 years ago

Hi Nana, Many thanks for your review and kind words. I'm delighted to hear you received a friendly service from us! Best regards, PalletOnline

Posted 2 years ago

PalletOnline is rated 4.7 based on 1,889 reviews