PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,889 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

Write Your review

Tell us how PalletOnline made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful driver”

Helpful Report

Posted 2 years ago

Thank you for your 5 stars and kind feedback, Douglas! Best regards, PalletOnline

Posted 2 years ago

“Very simple online process to arrange a collection. Collected and delivered as scheduled. Reasonable pallet delivery prices. I would definitely use again.”

Helpful Report

Posted 2 years ago

Hi Kelly, Many thanks for your kind words and 5-star review. We're thrilled to hear that you received a simple and reasonable service from us! We look forward to delivering more pallets for you in the future. Best regards, PalletOnline

Posted 2 years ago

“Faultless; admittedly the cheapest I could find but very simple process, had to amend the label due to my own error, support staff were great and easily sorted. Collection and delivery were as expected. Great service, thanks Palletline! Andy Holistic Herb Ltd”

Helpful Report

Posted 2 years ago

Hi Andy, What an amazing review! Massive thanks for your super kind words and we're thrilled to hear you had a positive experience all-round! Best regards, PalletOnline

Posted 2 years ago

“Wasn't the best experience for my first time using the service. Left instructions to ring an hour before for collection so there would be someone on site, rang 15 mins before. Collected 5 days later than originally booked. When picked up, it was in the delivery depot for two days. Spoke to a lovely lady called Anna who quickly got the pallet delivery sorted and on its way. Hopefully it was a one bad experience but will see next time”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for taking the time to write your review, and I'm sorry to hear about the issues you've faced with your booking. We understand that it's important to have clear communication for collection and delivery, and we do our best to accommodate such requests. However, we don't guarantee a call before collection or delivery as this heavily depends on driver workload and whether the driver has a cab phone which is able to call numbers other than their depot and the emergency services. Despite this, we'll take note of your feedback and will see if there's any way we can improve in this area. Regarding the 5-day delay, we apologise for any inconvenience caused. Sometimes, unforeseen circumstances can affect timing, such as traffic, driver illness or vehicle breakdowns. However, in this case, we were able to find a suitably sized vehicle to attempt collection, but the collection contact was not present, so this had to be rescheduled to the following Monday. As we do not operate during weekends, this is likely the reason for the 5-day delay. We're glad to hear that Anna was able to help you and get your pallet delivery sorted promptly. Our team works hard to assist our customers whenever they need us, and it's great to know that Anna provided you with excellent service. We will certainly pass your kind comments back to her. Despite your experience, we're really glad to hear that you will use us again. We are truly sorry for the inconvenience this delay has caused you. At PalletOnline, we take pride in being part of the highest-rated pallet network in the UK, ensuring the best reliability and efficiency for our customers more than 99% of the time - delays like what you've experienced are very rare. While no system is perfect, we continuously strive to learn from our experiences and better ourselves. We will pass your feedback to our development team to see if there's anything we could have done more to prevent this from happening, and to avoid delays like this again in future. Kind regards, PalletOnline

Posted 2 years ago

“Excellent service. Straight forward to use.”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Jonathan. It's great to hear you received an excellent service! Best regards, PalletOnline

Posted 2 years ago

“Fantastic service.. wonderful driver very helpful.. 5 stars ... thank you very much.”

Helpful Report

Posted 2 years ago

Hi Lee, Thank you for your kind words; we're thrilled to hear that you received a friendly, 5-star service! Best regards, PalletOnline

Posted 2 years ago

“Very good service pick up on time and delivered on time”

Helpful Report

Posted 2 years ago

Thank you for your kind review, Tim. It's great to hear you received a timely service from us! Best regards, PalletOnline

Posted 2 years ago

“When it takes a pallet company 5 working days to collect and a deliver a pallet in the UK then I would never use that company again.”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you for taking the time to share your feedback. I am sorry to hear about the inconvenience you faced with the collection and delivery of your pallet. Firstly, I'd like to apologise if there was any confusion caused regarding the collection timeframe. We understand that a prompt and efficient service is crucial, and we always strive to meet our customers' expectations. However, in this particular case, the collection point was in the Isle of Wight, which is classed as an "out of reach" area. To ensure we could still assist you, a sub-depot was hired to complete the collection. Despite our efforts, we acknowledge that the extended distance might have contributed to the slight delay in the collection process. We are committed to providing top-notch customer service, and our team made every effort to keep you informed about the collection. My colleague proactively reached out to you a day before the scheduled collection to confirm the details. Unfortunately, we did not receive a response from you at that time. Nevertheless, we deeply regret any inconvenience this may have caused and understand your frustration. We take your feedback seriously, and we assure you that we are reviewing our processes to ensure smoother operations in similar situations moving forward. Our aim is to learn from every experience and make improvements that benefit all our customers. We sincerely value your business and hope you will give us another opportunity to serve you better in the future. Please do not hesitate to reach out to our customer service team directly on Live Chat if you have any further questions or require assistance. We are here to address any concerns and ensure your satisfaction. Thank you, PalletOnline

Posted 2 years ago

“Delivered quickly, on time and efficiently. A good price was quoted, and the website is user-friendly. Thank you, Howard Roberts.”

Helpful Report

Posted 2 years ago

Thank you for your 5 stars and kind words, Howard. It's great to hear you received a punctual and affordable service from us! Best regards, PalletOnline

Posted 2 years ago

“Great service and good price”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review, Colin. It's great to hear you received a great and well-priced service from us! Best regards, PalletOnline

Posted 2 years ago

“Brilliant service! Picked up on time and delivered on time. Really pleased!”

Helpful Report

Posted 2 years ago

Hi Carina, Many thanks for your excellent review! We're thrilled to hear you received a punctual service from us! Best regards, PalletOnline

Posted 2 years ago

“Pallet still not collected after date of planned delivery”

Helpful Report

Posted 2 years ago

Hi Justin, I want to start by saying a big thank you for taking the time to share your feedback. I'm sorry to hear that your booking didn't go as planned, and I understand how disappointing that must be for you. Upon investigating this job, I discovered that the first collection attempt unfortunately failed. The logistics industry can be unpredictable, and despite our best efforts, things like heavy traffic, driver illnesses, and a surge in bookings can cause delays that are beyond our control. In this case, it looks like the busy depot was a contributing factor to the collection failure. After the second setback on Friday, we quickly upgraded your delivery to a next-day service. However, I realise that this still meant a one-day delay from your original request, and I apologise for any inconvenience caused. Following the failures, I've personally tracked the progress of this shipment, and I can confirm that the driver successfully collected your goods this morning. This means that your goods are scheduled to arrive at their destination tomorrow. I'm truly sorry for the delay in collecting your goods, which has subsequently led to your goods being delivered a day later than expected. We're actively investigating what happened at the depot and we'll be taking steps to prevent similar issues in the future. If there's anything else I can do to assist you or if you have any other concerns, please don't hesitate to let me know. We're here to support you and make sure you're satisfied with our service. Once again, I apologise for any inconvenience caused and appreciate your understanding. Best regards, PalletOnline

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Naeem! Best regards, PalletOnline

Posted 2 years ago

“Never sent anything on a pallet before! Booking was so easy and quick. There was however a potentially major drama with the collection which would have caused a massive amount of aggro. But i have to say the girls in the office went above and beyond and made sure it arrived on time! Stuff does go wrong....its how you deal with it that counts...and Pallets Online got it spot on in my opinion. Top people...”

Helpful Report

Posted 2 years ago

Hi Elise, What an excellent review! A huge thanks for your kind words and great feedback. I'm thrilled to hear our customer service team was on hand to help; I'll be sure to pass on your feedback! Best regards, PalletOnline

Posted 2 years ago

“Excellent delivered on time no damage would recommend . Even messenger seems to have Ar rell persons answering questions great”

Helpful Report

Posted 2 years ago

Hi Christopher, Thank you for your kind words and 5 stars. It's great to hear you received a reliable and punctual service from us! Best regards, PalletOnline

Posted 2 years ago

“Delivered safely”

Helpful Report

Posted 2 years ago

Thank you for your review, Helen. I'm glad to hear your goods arrived safely. Best regards, PalletOnline

Posted 2 years ago

“Fantastic service, good value. The driver had great local knowledge and was able to find a difficult location, with difficult access. He was very helpful and friendly, even transporting the pallet across a public park on a pallet mover in order to make a curbside dropoff.”

Helpful Report

Posted 2 years ago

Hi Natalia, What a fantastic review of our services! A massive thanks to you for sharing your positive experience with our friendly driver. Best regards, PalletOnline

Posted 2 years ago

“Your collection of goods I purchased was appalling damaging item collected and your unhelpful and obstructive attitude following my attempt to claim from you for the damages you caused has added to a completely unacceptable situation I will not use pallet line again and I will warn others of your dreadful service”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for taking the time to share your experience. I'm sorry to hear about the issues with your booking. I can see that a claim form was submitted for the damages, but the insurance providers asked for more information, specifically proof of the goods' weight. Unfortunately, we were unable to proceed with the claims process at this point as you weren't able to provide this information. Our operations align with the RHA carriage conditions specified in our terms and conditions, and as the insurance liability hinges on the weight of the goods being transported, we cannot complete a claim without proof of this. We don't believe we were being "unhelpful and obstructive" at all, and it's disappointing to read such an accusation after our customer care team promptly advised and assisted you as soon as we were made aware of the damages. To conclude, we understand that the damage incurred to your goods has caused inconvenience and frustration. I must stress that damages are extremely rare for the network - occurring in less than 0.001% of all bookings. This makes us the most reliable pallet delivery service in the country, so it's just as disappointing for us as it is for you when things go wrong. At the point of booking, you would have initially provided an estimate of the weight, therefore you must have a rough idea of how much they weigh - we just need some form of proof of this. If you are able to provide this in any shape or form, please forward this to us as soon as possible so we can continue the claim for you. If you have any further questions regarding this booking, please don't hesitate to get in touch. Kind regards, PalletOnline

Posted 2 years ago

“Very easy to use and arrange. Delivery person very good at communicating and very polite.”

Helpful Report

Posted 2 years ago

Hi Erin, Many thanks for your kind words and 5 stars. I'm delighted to hear you found our services easy to arrange, and that the driver was polite and courteous! Best regards, PalletOnline

Posted 2 years ago

“The easiest way to send a pallet from one end of the country to the other (well Southampton to Liverpool) No fuse collected on time and delivered when they said it would be.”

Helpful Report

Posted 2 years ago

Hi Ian, What an amazing review! Thank you so much for taking the time to share your positive experience with us. I'm delighted to hear you received a no-fuss, punctual and easy-to-use service from us! Best regards, PalletOnline

Posted 2 years ago

PalletOnline is rated 4.7 based on 1,889 reviews