PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,870 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable service, collected and delivered on time”

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Posted 7 months ago

Thanks, Jeff! Glad to hear everything ran on time and reliably. Appreciate you taking the time to leave a review.

Posted 7 months ago

“GREAT SERVICE ALWAYS ON TIME DRIVERS ARE VERY FRIENDLY AND HELPFULL ALWAYS USE THESE TO GET THE JOB SORTED”

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Posted 7 months ago

Thanks, Ben! Really appreciate the kind words. Great to hear the drivers continue to impress - we’ll keep doing our best to deliver.

Posted 7 months ago

“More than happy with the service it’s the first time I’ve used it but will again no issue.”

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Posted 7 months ago

Thanks, Gerard! Great to hear your first experience went well. We’ll be happy to help again anytime.

Posted 7 months ago

“I would have given a 5 but an issue with dates just took the edge off the service. On original booking the collection /delivery dates were given. However the next day I had to put the collection date back one day. The PalletOnline staff were very helpful and the collection date was changed with the delivery date also going back one day. All parties were informed of change. However the collection lorry arrived at the collection address on the original date. Luckily the person there had just returned in time to give the item to the driver. I informed PalletOnline what happened and enquired whether the delivery date would now resort back to that of the original booking which it did. The people at the delivery address had to be informed of this new change. Apart from this the service was good with the item arriving safely.”

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Posted 7 months ago

Thanks, Tom. We're really glad the item arrived safely and that the overall service met your expectations. Apologies for the mix-up around the dates - we did everything we could to update the booking, but clearly there was a slip in communication on the collection depot side. Appreciate you flagging it and we’ll keep working to tighten up those areas. Thanks again for using us.

Posted 7 months ago

“Another perfect service. Collected on time and delivered as required with up to date tracking online, I will continue to entrust PalletOnline with my essential deliveries”

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Posted 7 months ago

Thanks, Graham! Delighted to hear everything went smoothly again and that the tracking helped along the way. We really appreciate your continued trust in us.

Posted 7 months ago

“Had a pallet, delivered and collected from UK to Isle of Man, excellent service, although pallet was collected 1 day late from IOM to come back to UK. Having said that both journeys had a three day turn around which I thought was very efficient. Would definitely use you again. One thing I would point out is that your online dates which are given when ordering your del/col are a little misleading, if they could give a more realistic delivery and collection date when you first order your service would be faultless.”

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Posted 7 months ago

Thanks, Timothy! We're really pleased both legs of the journey went well and that the turnaround time met your expectations. You're absolutely right about the Isle of Man dates - we’re working on improving this, as the current system doesn’t fully account for the shipping schedule, which only runs on certain days. We'll aim to make that clearer moving forward. Appreciate you using us and hope to help again soon.

Posted 7 months ago

“Very good service. never used before but will do again Thanks”

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Posted 7 months ago

Thanks, Neville! Glad your first experience went well. We’ll be happy to help again next time.

Posted 7 months ago

“great easy service to use”

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Posted 7 months ago

Thanks, David! Pleased to hear you found the service easy to use. We hope to help again soon.

Posted 7 months ago

“Collection wasn't just one day after the booked date, but as late as after 4:30PM. If communication was improved then it might have been less disappointing, but to have no notifications about anticipated collection time was extremely frustrating and a terrible waste of the seller's time. Otherwise the delivery went well after collection.”

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Posted 7 months ago

Hi Russell, thank you for your feedback. We're sorry the collection experience was frustrating. Collections take place between 9am and 5pm, and are often later in the day after deliveries, as vehicles run full both ways for efficiency. The driver experienced access issues on arrival, and we weren’t made aware of tight access in advance - the small vehicle option was available during booking but wasn’t selected. The team did try to contact the collection point to find a way in. We're pleased the delivery went smoothly and will keep working to improve communication where we can.

Posted 7 months ago

“Excellent on time driver very polite and helpful”

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Posted 7 months ago

Thanks, John! Delighted to hear the driver was on time and helpful. We’ll be sure to pass on your kind words.

Posted 7 months ago

“This was the first pallet delivery I have organised. I have to say it was very straightforward. The web interface is just right and allows you to specify things like a small truck.”

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Posted 7 months ago

Thanks, Paul! We're really pleased your first pallet delivery went smoothly and that you found the booking process straightforward. Great to hear the small truck option came in handy.

Posted 7 months ago

“very courteous driver”

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Posted 7 months ago

Thanks, Campbell! Glad to hear the driver made a good impression. We’ll pass that on.

Posted 7 months ago

“Excellent service can't fault it.”

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Posted 7 months ago

Thanks, Scott! Great to hear everything went well. We really appreciate your feedback.

Posted 7 months ago

“Driver was smashing. Great service and friendliness.”

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Posted 7 months ago

Thanks, Richard! Really glad the driver made a great impression. We’ll pass on your comments to the team.

Posted 7 months ago

“Great service”

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Posted 7 months ago

Thanks, Jack! Glad to hear you were happy with the service.

Posted 7 months ago

“On time delivery, Good to work with your company.”

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Posted 7 months ago

Thanks, Wale! Great to hear the delivery was on time. We appreciate your kind words and look forward to working with you again.

Posted 7 months ago

“Pallet was collected with no fuss and delivered as stated. No bad reports from reciever either. Thank You”

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Posted 7 months ago

Thanks, Paul! Pleased to hear everything went smoothly from collection to delivery. Always good when the receiver's happy too.

Posted 7 months ago

“This a good service for bulky goods that maybe are not boxed but palletable. Booking is straightforward and my items were collected from Suffolk and delivered to Devon within 2 days. The driver was excellent and was unloaded in no time so a great all round experience. Would reccomend using them.”

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Posted 7 months ago

Thanks, Derrick! Great to hear everything went smoothly and the service worked well for your bulky items. We'll pass your comments on to the driver - much appreciated.

Posted 7 months ago

“Excellent very quick service Victor Thomas Norfolk”

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Posted 7 months ago

Thanks, Victor! Pleased to hear you were happy with the quick service.

Posted 7 months ago

“Everything worked very smoothly thank you. However there was zero communication regarding successful collection or delivery timing. I happened to have your initial app still open on my phone and looked to see if there was information. The initial delivery was 1230 ish but subsequently became 10-11. I was able to meet the delivery so all was well but at least texts or emails to keep me updated.”

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Posted 7 months ago

Thanks, William. We're glad everything went smoothly in terms of service levels and that the delivery was successful. Just to clarify, collections and deliveries run on open windows between 9am and 5pm, which is standard for pallet networks. Tracking updates begin once the first scan is made back at the depot, as noted on our website. While any ETA is just an estimate, we're pleased there were no disruptions and it all arrived in good time.

Posted 7 months ago

PalletOnline is rated 4.7 based on 1,870 reviews