I've used Paisley approx 10 times over recent years, but no more. + Delivery is fast - 24hrs via APC. - Customer Service is poor - Service offered is not fit for purpose Once before they tried to charge me for a missed collection, despite me being in all day. Thankfully refunded. This time, they charged an extra £20 for oversize package - despite having booked a push bike service, and shipped a push bike in a standard push bike box. Customer service not interested. Apparently the item was 'considerably too large for our network' - don't advertise a push bike service then! Needless to say, they've lost a customer. I won't be going back, or recommending.