Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,151 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,151 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First first order included a free hario filter - both coffee and filter made a perfect brew! Love it and have brought my orders forward as I drink it more often!”

Helpful Report

Posted 7 years ago

“None of that jittery feeling when I’ve had a Costa coffee or such. Smells beautiful straight out the bag. I actually enjoy getting up in the morning to make one!! Maybe it’s a sign of my age... or maybe it’s a sign of a great product!”

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Posted 7 years ago

“Good customer service and always happy to help you, for example by delaying the despatch date if you have too much coffee, (is that possible?) to be ready for any more.”

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Posted 7 years ago

“Excellent Taste”

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Posted 7 years ago

“Excellent coffee, just the right amount for a months' worth of coffees.”

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Posted 7 years ago

“Pact coffee tickles my taste buds every morning. Waking up to a cup sets me off for the day ahead”

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Posted 7 years ago

“Great coffee and speedy delivery. Great service and good value for money. I would highly recommend. Thanks”

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Posted 7 years ago

“This site is so easy to use. I like the idea of supporting independent coffee grower who are getting a fair price for a quality product.”

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Posted 7 years ago

“Love the coffee and love the service. Great to deal with.”

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Posted 7 years ago

“Pact Coffee makes having good coffee at home a lot easier with their options to have the coffee ground to suit the equipment one has at home. Would love for even more tips on how to better make coffee at home/make the most out of the coffee/ tasting the flavours”

Helpful Report

Posted 7 years ago

Hi Karen, we're thrilled to hear that you're loving the coffee and our service! Please do feel free to get in touch via ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help with recommendations and tips. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 7 years ago

“Lovely coffee and fast delivery! Will be ordering from pact fairly regularly for sure.”

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Posted 7 years ago

“Fantastic coffee and excellent service!”

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Posted 7 years ago

“I ordered the beans, read to bring as needed and they arrived beautifully and securely packaged within a few days. The coffee was absolutely delicious, knocking anything bought from a chain, out of the park.”

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Posted 7 years ago

“Great tasting coffee beans comes with a great master. I await the arrival of the second batch and I cannot wait. Keep up the good work.”

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Posted 7 years ago

“I have to admit I was happy with the current beans, girlfriend choice, but got offered a voucher and decided to try Pact, mostly to reward them for being cycle friendly. Glad I did because now we'll be regular customers, thoroughly enjoyed their blend and, of course, girlfriend, now fiancee, approved!”

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Posted 7 years ago

“It’s early days but I would definitely recommend PACT. Every order you can choose a different coffee; you are warned by email a few days before despatch with options to delay or despatch faster. Customisation is built in to ensure you never run out of beans. Tasting notes come with each coffee so you learn as you drink. It’s great! And most important of all, the coffee is excellent.”

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Posted 7 years ago

“The website is really easy. The coffee is well 'pacted' and fits through a letter box. Even better, the coffee is amazing. I also like the fact it is fair trading for the farmers and they get to share their produce.”

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Posted 7 years ago

“Ground coffee still on your shopping list? Get top notch coffee delivered to you when YOU want! PACT..... No hassle!”

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Posted 7 years ago

“Excellent, service, packaging and coffee is superb. I really look forward to my morning coffee, outside in the sunshine! It makes my day complete”

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Posted 7 years ago

“Great service. Timely. Good sign up process and we enjoy the variety of flavours as the grower changes every time!”

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Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,151 reviews