Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pact Coffee Reviews

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

Tell us how Pact Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pact Coffee 5 star review on 28th September 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 9th April 2021

Pact Coffee 5 star review on 12th February 2021

Pact Coffee 5 star review on 9th February 2021

Pact Coffee 5 star review on 1st December 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This coffee subscription is saving me a lot of money because I drink coffee every morning and it is easy to drip by myself.”

Posted 1 year ago

Hello Kittikhun, Thanks for leaving a review! We're thrilled to hear you're loving our coffee so far and can't wait for you to try some exciting new coffees that will be hitting our menu soon... Have a great day and happy brewing!

Posted 1 year ago

“Excellent coffee that has broadened my tastes.”

Posted 1 year ago

Hello Mark, Thanks for leaving a review! We're thrilled to hear you're loving our coffee so far and can't wait for you to try some exciting new coffees that will be hitting our menu soon... Have a great day and happy brewing!

Posted 1 year ago

“Love it Really glad I tried the trial. Different coffee every month so far. We've had so many different coffee machines over the last 15 years, this is so simple, so cost effective and a great start to my morning”

Posted 1 year ago

Thanks for such lovely feedback Andy! We're thrilled to hear you're loving your Pact journey and can't wait for you to try some of the new coffees we have landing on the menu soon. Happy brewing! The Pact Team :)

Posted 1 year ago

“Amazing Ethos, cares about the coffee growers and the customer. Coffee flavours are fresh and one can choose a favorite or have a diffrent blend every 28 days. Highly recommend.”

Posted 1 year ago

Thank you for taking the time to leave your review Lesley. We are thrilled to read this and long may you continue to enjoy your Pact journey. The Pact Team :)

Posted 1 year ago

“The coffee that I am looking for”

Posted 1 year ago

“Nice coffee and good service”

Posted 1 year ago

“Great service”

Posted 1 year ago

“Returns and customer service have been amazing. I purchased a Wilda grinder from Pact which failed after just under a year. After a bit of diagnosis using some photos and video, Pact confirmed that it needed to be replaced. They sent a bag of coffee and a V60 filter for me to use while I waited for the replacement and then another bag of coffee when the replacement grinder was delayed. That really was completely unexpected and was possibly the best customer service I’ve experienced from any retailer.”

Posted 1 year ago

Hi Calum, we're thrilled to hear that you're loving our service, we hope you're enjoying our coffee too!! Thanks for your review and thank you for making us who we are today.

Posted 1 year ago

“I have tried a lot of coffee and I must admit their coffee has never let me down. All the coffee I have received so far tastes superb. They have loads of varieties of coffee to chose from and its easy to get your desired grind depending on what method you used to brew your coffee. It was super easy to set up a subscription plan and I have coffee coming every two weeks. If for whatever reason I don't need to have coffee every two weeks it is very easy to delay your next order. Orders are also very easy to amend if you want to change your coffee or grind size. For anyone who loves truly great tasting coffee which is easily delivered to your door, this is the company for you!”

Posted 1 year ago

Hi there, we're thrilled to hear that you're loving the coffee and our service! We love hearing how our coffee range is going down with our customers so thank you for letting us know. We're so glad to hear how you're getting on with managing your account too, we aim to make it as manageable as possible for you! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 1 year ago

“Excellent coffee flavours, directly to your doorstep. Helping fair trade and small plantations. Best thing so far in 2022”

Posted 1 year ago

Hi there, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 1 year ago

“Very slick and easy to interact with, fast delivery, great choice of coffee. Most importantly, delicious products at a good price!”

Posted 1 year ago

Hi Ben, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 1 year ago

“Great coffee, easy mailing”

Posted 1 year ago

Hi Susan, we're thrilled to hear that you're loving the coffee and our service!. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 1 year ago

“Love it! Coffee is always fresh and super tasty!”

Posted 1 year ago

Hi Evita, We're thrilled to hear that you're loving the coffee, thanks for your review, and for being a part of Pact!

Posted 1 year ago

“I've been with Pact for a few years now and can truly say that theirs is the very best coffee on the market, backed up with fantastic customer service. I've tried lots of other brands but usually end up giving it away. There is nothing that compares, particularly if made with the remarkable Aero Press. Simply the best!”

Posted 1 year ago

Hi Chris Thanks for your review, and for your support! We're glad we've been able to provide quality coffee and great customer service, and we hope we can continue to supply you with delicious brews! All the best - The Team at Pact

Posted 1 year ago

“I just finished a delightful discussion with Charity concerning a special offer for me as a pioneer customer. In terms of customer service she was brilliant and empathetic and walked me through the process of choosing some new coffees based on my taste profile. It's great to be appreciated by Pact who, by the way, have a policy of keeping in touch without being bothersome and always do their best to provide a great service.”

Posted 1 year ago

Hi Dave, Thank you for your review, and we're thrilled to hear you had a lovely time speaking to Charity! Thank you so much for supporting us, and we hope to be able to continue to supply you with delicious quality brews. All the best - The Team at Pact

Posted 1 year ago

“Delicious coffee, really easy, convenient and flexible subscription.”

Posted 1 year ago

Hi Mathieu, we're thrilled to hear that you're loving the coffee and our service! It's also great to hear you've been enjoying the flexibility of our Plans too :) Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 1 year ago

“I am loving the taste of this coffee. My favourite so far.”

Posted 1 year ago

Hi there, We're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact.

Posted 1 year ago

“Excellent coffee great prices and supporting local growers”

Posted 1 year ago

Hi Rob, We're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 1 year ago

“Very good price and fantastic delivery”

Posted 1 year ago

Hi Katarzyna We're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 1 year ago

“Beautiful coffee and you can control when you want to receive your order if you have too much just delay your next order by a week or two.”

Posted 2 years ago

«
1
2
3
4
5
»

Pact Coffee is rated 4.7 based on 2,148 reviews